Rantahotellit - Keskilaakso, Costa Rica

”Check in time was at 3pm. We were there at 3pm and were told to wait for two hours for rooms to be ready. It was raining a lot and we were not offered an alternative but to wait pretty much in our car or go back later. We were 6 people with kids and elderly, waiting for a room for two hours in the rain and not alternative but to come back or wait in the car while it is raining heavily should not be an alternative. We left and Expedia does not want to reimburse the money we paid for a room that...

”The hotel is nice and very clean. Breakfast was good with enough options. The room was maybe a little bit worn out (mainly the kitchen) but it didn't bother us. Super quiet. Part of the reception staff would maybe need an improvement in their attitude, a few of them were not very welcoming and it seemed that they were not very keen on resolving the customer's questions. After all many times the quality of the customer service is what makes the difference.”