Huoneistohotellit – Kigali

”The bathroom had a lot of mould on the ground as the curtain did not stop water from spilling out of the shower area. The bathroom fan did not work, and the window in the bathroom strangely opened into the hallway. Staff were nice and helpful, and the air conditioning was nice, however the bed was very hard.”

”I booked 2 apartments for one night before flying on from Rwanda. When we turned up they had no ecord of our booking or of our payment. When i showed the receipt they allowed us to stay. There is no restaurant or bar onsite, but we did get food from their partner restaurant 3 blocks away and it was delicious homemade pasta. We had it in our apartments. The apartments are very spacious and more suited to business clientele or peolle staying for several days or weeks. They have a kitchen, large...

”I was denied access to the hotel because the owner did not receive any payment from Expedia. I need to be reimbursed the total amount I paid to Expedia”

”Received one actual key and room furniture were old but room was clean. After figuring out the water heater, shower was ok but door missing so water went everywhere in the bathroom. Toiletries were available. No AC so they brought a fan.”