There were so many problems with my stay at the Travelodge in Kill Devil Hills, it was like a bad movie. Upon check-in, customers were getting charged for rooms that weren't theirs from a kiosk with a Travelodge representative that could barely speak English. After check-in, the elevators weren't working and this continued to be an issue throughout the duration of our stay. There were two elevators but only one of them worked on occasion and shook to the point of making any accompanying guest comment on how nervous they were about taking it. The hallways were always dirty and when we finally got to our rooms one had a broken remote, a missing clock, and the deck chair was broken. The group I went with had been coming here for years and said they never had issues, but things have definitely changed, including the breakfast which was said to be offered in the morning yet we were told by the staff was never a thing. Their website also said the pool was heated yet it was ice cold. They also said there was internet, both on the site and at the front desk, yet it was impossible to get a signal anywhere on the property. Our room keys would stop working almost every day and it wasn't just ours because when I would return to the desk to have it fixed, other guests would be there with the same issue. They did offer coffee in the morning while the juice machine was broken, yet they did not have lids for the coffee. There's more to say but I'm limited to a 1500 character review.
