4/10 Huono
Paul
18.5.2024
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The furnishings in the room appeared to be thrift-store items, and not in the good way. Fabric was stained, worn, torn, and dirty. The bureau and endtable were old and banged up.
When I first made the reservation, I got an email that there was an issue with my card. When I called to straighten it out, in late afternoon, the woman asked me if she could call me back the next morning. That was curious to me, but I said yes. She said she'd call at 10:00. She never did. At 10:30 I called, and she said she was just about to call me. But then just before hanging up she said she apologized for not remembering to call me. So she really wasn't just about to call me after all.
When I was directed to my cottage, there was an old beat-up crap-box car parked directly in front of the front window. That seemed weird. I put my stuff in the cottage and went to get a bite to eat. When I came back, the car was still there. I asked at the office if there was a reason it needed to be there. The guy apologized, said it was his dad's car(!) and moved it.
This business appears to be family owned and run, with very little if any understanding of basic customer service principles. I will never stay there again.
Paul
Yöpyi 1 yön toukokuussa 2024