Kittrell Hotellit

”Everything met my expectations !”

”Friendly staff. First room smelled of horrible cigarette smoke so they gave me a different room which was much better. ”

”Have zero complaints. Exceeded expectations for my first time at a Tru hotel.”

”The room was clean. The front desk workers were very friendly and efficient. Breakfast didn’t have a wide variety. ”

”Place was clean. I had some interesting staff interaction. I came back to hotel around 11. Desk person was on phone texting and what should have been a one minute conversation turned into at least 10 minutes while she was texting. Said computer was giving her issues. Hmmm. The next morning I go to desk to drop off keys and the lady was sleeping with her head down on desk. I felt guilty waking her up. ”

”Clean rooms”

”Everything was average, the only complaint was most of the gym equipment didn’t work and the “free breakfast options were horrible,”

”Yes ”

”They refused to let my daughter check in because she was 18 and not 21. My daughter travels for work and has stayed at numerous hotels including other Best Western hotels, and she has never had an issue like this. Nowhere did it say there was an age limit while booking the room. ”

”Ver”

”Clean”

”The hotel is old and it shows. They have done "renovation" there, but it is just paint over old water damages. And the carpet is filthy.”

”Yes”