6/10 OK
Gia, Helsinki
26.2.2016
Hyvää: Siisteys ja huoneen mukavuus
Ok, but doesn't reach the promised 4 stars
I booked one night for Alpenhof hotel with half-board.
The room was spacious and clean. However, the service level was quite interesting at times. The manager of the shift for example came and told me and my friend that we shouldn't take care of anything in the reception with bath-robes on, while we were on our way downstairs to the spa section, and she told it in a less friendly way. Didn't make us feel that welcome, especially considering it is a spa hotel. Have stayed in bathrobes at a lot more up-scale hotels in public places, and it has been totally exeptable.
They had also not prepared any snacks for my special diet, even if it was highlited to them in advance. The buffet dining and morning breakfast was well taken care of. The breakfast deserves a positive remark, the buffet was good but not great.
The rest of the staff were very friendly.
Just to highlight - it is apparently totally normal to use the mixed spa section butt-naked in Austria, so foreignres, don't be surprised about this.
All in all, it's a quite nice stay, even if I don't think it quite reaches up to the promised 4 stars. It's very close to the railway station if you are coming by train.