Perhehotellit - Koillis-Intia, Intia

”This experience honestly made me realize why big hotel brand names matter so much. Standards, professionalism, and guest care make all the difference. Very disappointing experience for a so-called 5-star hotel. I booked this stay for my wife and son expecting comfort, professionalism, and hospitality, but the experience was far from it. For a hotel that claims luxury standards, the customer service was extremely disappointing. A true 5-star hotel is not just about fancy rooms; it’s about how...

”We paid a premium for a waterfall pool suite but were given a room with no view. The local staff admitted no rooms with a room exist and marketing pictures on the website and Expedia are misleading. Hotel management would not make themselves available to deal with the situation.The hotel is dated. Rooms had bugs. The pool was not clean. Restaurant mediocre and does not cater well to western taste. Appalling experience, I am surprised Expedia continue to partner with them given the open...

”The hotel was truly what it was worth—the breakfast and dinner, which I had opted for while booking, were excellent. The travel desk manager Suchinta Das Biswas is an extremely warm and kind hearted person. He readily bonded with me (and as far as what I have seen, other guests too) and provided travel tips and advice on nearby touristic and (off maps) great places to visit. The chef, buffet, and reception staff were very kind and welcoming. The cleaning staff, who identify themselves as Abdul...

”We had a nice stay although experienced some hiccups initially including their main restaurant being outside their main bldg was not convenient to steer around with my senior mom. Staff at the front door, buffet restaurant, housekeeping/ cleaning were super helpful. Given a five star expectation was more.”