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Arvostelut: Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur

4 out of 5
Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur
172, Jalan Imbi, Kuala Lumpur

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 76 kautta 176 arvostelua" "
Arvosana 8 - Hyvä. 54 kautta 176 arvostelua" "
Arvosana 6 - OK. 23 kautta 176 arvostelua" "
Arvosana 4 - Huono. 12 kautta 176 arvostelua" "
Arvosana 2 - Hirveä. 11 kautta 176 arvostelua" "

8,2/10

Siisteys

8,0/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Heini

Matkusti perheen kanssa
Great location and pool area was nice. However, the room was a bit outdated, furniture and mirrors were dirty and you could here the noise from upstairs. The money didn’t meet the value.
Yöpyi 6 yötä tammikuussa 2023
Henry LOO vastasi 31.1.2023
Dear Heini,Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 Hyvä

Richard

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed here for a few weeks to explore KL. Apartment was plenty big enough for two. Staff friendly. No issues during stay. Nice pool on top floor.
Yöpyi 6 yötä helmikuussa 2024

10/10 Loistava

Buang Matyani

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff and fast check in clearance. Strategic location and walkable distance to shopping and area.
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Danny

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Excellent property
Yöpyi 3 yötä maaliskuussa 2024

2/10 Hirveä

Mark

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When we arrived to check in, we were told our booking was cancelled! It took 3 days to sort it out! Had to pay for the first nights accommodation as they couldn’t find the booking. We have been reimbursed for this payment but we had a very stressful few days trying to sort the situation out 3 times a day with different staff members.
Yöpyi 3 yötä tammikuussa 2024

8/10 Hyvä

Satoshi

Huonoa: Majoituspaikan kunto ja tilat
ブギッビンタンのパビリオンやファーレンハイトから近く、好ロケーションです。 レジデンス棟を1人で利用しましたが、使わない部屋があってもったいなかったです。屋上のプールとジムもいい雰囲気でした。部屋もバルコニーが端から端まで通じています。周囲は開発が進んでおり、騒音が多少気になりますが特に問題ではありません。
Yöpyi 2 yötä tammikuussa 2024

10/10 Loistava

Lidong

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä tammikuussa 2024

6/10 OK

Rie

Matkusti pienten lasten kanssa
Huonoa: Siisteys
Yöpyi 3 yötä joulukuussa 2023

10/10 Loistava

Mie

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 16 yötä joulukuussa 2023

8/10 Hyvä

Muhammad Tajuddin Bin

Yöpyi 2 yötä joulukuussa 2023

10/10 Loistava

Mie

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Perfect everything in KL
Location is in Bulik Bintang heart of downtown with shops & restaurants- walking distance about 5mins. Accommodation is just what we needed kitchenette and laundry machine. Rooftop swimming pool.
Yöpyi 5 yötä joulukuussa 2023

10/10 Loistava

Muhammad, Kulim

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023

10/10 Loistava

Siew Ting

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023

10/10 Loistava

Petra Zita

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hospitable employees..quick to reply on request..clean toom..nice selections for breakfast. Thanks
Yöpyi 9 yötä marraskuussa 2023

8/10 Hyvä

elizann

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Good price performance in Bukit Bintang. Clean, comfortable, and good location (just a short, slightly uphill walk and you're at Pavilion Mall). One note, the view of the Towers from the pool on most websites is no longer - new buildings obscure much of, but not all, the view. Still nice pool just not as good of a view. Only downside was front desk staff was zero help getting a taxi when we were leaving - just said call Grab, which we had already done. No list of taxi companies or suggestions on where there might be a taxi stand. The man just said, "well, they sometimes drive by."

8/10 Hyvä

Ranjan, Glen Huntly

Hyvää: Siisteys
enjoyed our stay
Yöpyi 8 yötä syyskuussa 2023
Edmund vastasi 1.11.2023
Dear Samuel, thank you for staying with us and your kind reviews shared. We wish to hear more from you, if any. Looking forward to serve you again soon.

10/10 Loistava

Linda

Yöpyi 3 yötä syyskuussa 2023
Edmund vastasi 1.11.2023
Dear Linda, thank you for staying with us and your kind reviews shared. We wish to hear more from you, if any. Looking forward to serve you again soon.

8/10 Hyvä

HIROKI

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
ブキビンタン、アロー通りへのアクセスがしやすいです。
Yöpyi 2 yötä elokuussa 2023

10/10 Loistava

Aya

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The residence hotel did not have the bathtub. But each two Bet rooms had a shower room and was good. There were a washing machine and a range and an iron, and the convenience was enough for the long-term stay. There was the pool, too and was able to enjoy it. It was an almost comfortable stay.
Yöpyi 7 yötä elokuussa 2023

8/10 Hyvä

abdoul

Yöpyi 1 yön elokuussa 2023

10/10 Loistava

Nurliana

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is walking distance to Pavilion.
Yöpyi 3 yötä kesäkuussa 2023

10/10 Loistava

Adam

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 14 yötä toukokuussa 2023

10/10 Loistava

Ka Po Charles

Yöpyi 3 yötä toukokuussa 2023

10/10 Loistava

MASARU

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
ドーセットリージェンシーは洗濯乾燥機が完備され、チェックインがドーセットクアラルンプールのホテルで出来るので非常によかった。
Yöpyi 5 yötä huhtikuussa 2023

4/10 Huono

Huei

Matkusti perheen kanssa
Huonoa: Siisteys ja huoneen mukavuus
Many other better choices
Pungent smell from the toilet Food for buffet breakfast is poor Cleanliness is below average Property is very old
Yöpyi 2 yötä helmikuussa 2023
Henry LOO vastasi 13.3.2023
Dear Huei Chan,Greetings from Dorsett Kuala Lumpur! We're sorry to learn that your recent visit fell short of pleasant experience and regret for any discomfort that was caused. We understand that these details are essential to an enjoyable stay, and your constructive feedback will be used to help improve room cleaning and maintenance standard to meet guest satisfaction. We truly hope that you will offer us another chance to show you comfortable stay you deserve, as guest satisfaction is our priority.See you again soonBest regards,Henry LOODirector of Operations

10/10 Loistava

Demonteiro

Hyvää: Siisteys ja huoneen mukavuus
we are very happy with our stay at the hotel , we would recommended to family and friends .
Yöpyi 13 yötä helmikuussa 2023
Henry LOO vastasi 13.3.2023
Dear Demonteiro,Greetings from Dorsett Kuala Lumpur! Thank you so much for the time you spend to write your feedback on us. We are pleased to hear you had an enjoyable stay with us. We really appreciate the positive comments and motivation that we will share with our associates to inspire them for better performance. Looking forward to welcome you again here at the Dorsett Kuala Lumpur. Best Regards,Henry LOODirector of Operations

10/10 Loistava

anita

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Awesome. Great for family of 4 to 5
Amazing stay. Very happy with the place.
Yöpyi 1 yön tammikuussa 2023
Henry LOO vastasi 4.2.2023
Dear Anita,Greetings from Dorsett Kuala Lumpur, thank you for your kind review.We have a great team strive to exceed our guest’s expectations, and I'm glad you found our service meet your expectation. See you again soonBest regards,Henry LOODirector of Operations

6/10 OK

Abdullah

Matkusti perheen kanssa
Hyvää: Siisteys
Outdated property
Location is good. The property is outdated, hard to get through the reception specially during busy time. Breakfast is standard without much variations during my 6 nights of stay. No house keeping after 7pm. Parking is paid per entry (MYR10)
Yöpyi 8 yötä tammikuussa 2023
Henry LOO vastasi 31.1.2023
Dear Abdullah,Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 Hyvä

Ian

Yöpyi 2 yötä tammikuussa 2023
Henry LOO vastasi 31.1.2023
Dear Ian,Greetings from Dorsett Kuala Lumpur! Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We look forward to welcome you next stay in near future. Best regards,Henry LOODirector of Operations

8/10 Hyvä

Per

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Go’ beliggenhed og rigtig dejlig lejlighed
Henry LOO vastasi 31.1.2023
Dear Per,Greetings from Dorsett Kuala Lumpur!We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your helpful suggestions. We hope you’ll continue to make yourself at home with us for many years to come! Regards,Henry LOODirector of Operations

8/10 Hyvä

debra

Matkusti kumppanin kanssa
The beds are small and hard and the aircon goes up and down on and off by itself
Henry LOO vastasi 31.1.2023
Dear debra,Greetings from Dorsett Kuala Lumpur!Thank you for taking the time to provide us with your constructive feedback. Please be assured that we take your feedback with priority, and have shared it with our manager to investigate and address wherein applicable.We hope you won't let this isolated oversight keep you from booking with us again. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

10/10 Loistava

Wai Ying

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall it was a pleasant stay! close to everything that you need! Thank you Dorsett Residences
Henry LOO vastasi 31.1.2023
Dear Wai Ying,Greetings from Dorsett Kuala Lumpur!Thank you to receive a perfect rating as well as a kind review from you. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to Dorsett Kuala Lumpur.Regards,Henry LOODirector of Operations

6/10 OK

Masri

An encounter at Dorsett KL
Due to their new system per say, the comm between their hospitality dept (room service) and front desk was not very smooth. Waited for our room to be ready for almost an hour. At their new building. We were given an upgraded to suite room ( most exclusive and for VVIP) instead at the old building but was very disappointed. Think the room was vacant for too long that we experienced some unexpected encounters at the room. My wife and I both don’t feel good. We decided to checkout immediately. Thankfully they didn’t not billed us. Instead they waived it and apologised for the inconvenience caused. We managed to get another hotel nearby.
Yöpyi 4 yötä joulukuussa 2022
Henry LOO vastasi 31.1.2023
Dear Masri,Greetings from Dorsett Kuala Lumpur! Thank you for your feedback. We hope to welcome you back soon when you are ready for a holiday.Regards,Henry LOODirector of Operations

6/10 OK

Suhirman Bin Zainal

Matkusti perheen kanssa
Make up room was not done every day. They kept doing it late in the evenings. This has led to some days where our rooms were left unclean.
Yöpyi 6 yötä joulukuussa 2022
Henry LOO vastasi 31.1.2023
Dear Suhirman Bin Zainal, Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 Hyvä

Amna

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2022
Henry LOO vastasi 14.12.2022
Dear Amna,Thank you for this delightful review and for support Dorsett Kuala Lumpur! We look forward to having you back again soon.Best regards,Henry LOODirector of Operations

6/10 OK

Carina

Worn out
Wasn't up to the standard that you got the impression of via pictures when you booked. The room was worn and would have needed a renovation some time ago. Dark, was like a bunker. The pool, on the other hand, was very nice, and above all not full of people. The breakfast was big, but most of it was "dinners" according to where we come from. The location was also very good, close to several popular places Will not book there again, we have been to KL 5 times and will be back in the future.
Yöpyi 7 yötä marraskuussa 2022
Henry LOO vastasi 14.12.2022
Dear Carina,Greetings from Dorsett Kuala Lumpur!Thank you for taking the time to provide us with your constructive feedback. Please be assured that we take your feedback with priority, and have shared it with our manager to investigate and address immediately wherein applicable.We hope you won't let this isolated oversight keep you from booking with us again. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

8/10 Hyvä

Amna

Matkusti perheen kanssa
Yöpyi 4 yötä marraskuussa 2022
Min vastasi 5.12.2022
Dear Amna,Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to see you again soon.Regards,Lim Hwai MinFront Office Manager

10/10 Loistava

Muhammad

Yöpyi 2 yötä marraskuussa 2022

10/10 Loistava

Irsyaduddin

Yöpyi 2 yötä marraskuussa 2022
Min vastasi 20.11.2022
Dear Irsyaduddin,Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon.Regards,Lim Hwai MinFront Office Manager

8/10 Hyvä

MASATAKA

Yöpyi 11 yötä syyskuussa 2022

8/10 Hyvä

Mistuko

Hyvää: Majoituspaikan kunto ja tilat
ドライヤーのクオリティーをあげてください。 バスローブがあると嬉しいです。
Yöpyi 4 yötä syyskuussa 2022
Min vastasi 8.10.2022
Dear Mitsuko,We’re happy to see your review here. It will help us improve our services and provide a better experience to you again. It was great to have you at Dorsett Residence Bukit Bintang. Visit soon.Regards,Lim Hwai MinFront Office Manager

10/10 Loistava

Sam

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice and clean apartment, comfortable and spacious. Within walking distance to all the major malls.
Yöpyi 1 yön syyskuussa 2022
Henry LOO vastasi 28.9.2022
Dear Sam,Greetings from Dorsett Kuala Lumpur!Thank you to receive a perfect rating as well as a kind review from you. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to Dorsett Kuala Lumpur.Regards,Henry LOODirector of Operations

4/10 Huono

Deborah

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
The apartment was very dark, with windows only in the bedrooms, but no windows in the living room or dining room or kitchen. Also, the tiled floor and wooden chairs meant that there was CONSTANT scraping - all day and all night you could hear people scraping their chairs. We had to leave early and check in to a hotel, as we didn't get one good night sleep.
Yöpyi 15 yötä syyskuussa 2022
Min vastasi 9.10.2022
Dear Deborah,We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We will ensure your feedback will be given to all.We look forward to welcoming you back then.Regards,Lim Hwai MinFront Office Manager

4/10 Huono

Ida

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The pool which we didn't use as it rained during most of our stay. Service is bad: first day checked in no hand towel, bath mat and shower cap etc. We called and got some. 2nd day we had hand towel but bath towels missing. 3rd day told them no cleaning as we weren't sure if they'd missed anything. 4th day we ran out of toilet paper. Location good but plenty of others hotels here too
Yöpyi 5 yötä syyskuussa 2022
Min vastasi 9.10.2022
Dear Ida,We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We assure you that your feedback is shared withour housekeeping department, and they are working on improvising. We look forward to having another opportunity tomake amends and deliver an unforgettable experience to you.Regards,Lim Hwai MinFront Office Manager

2/10 Hirveä

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys
Not for the anti-roaches
Came to the room and was greeted with 3 baby roaches at the kitchenette. Unfortunately, didnt read the reviews before coming as a relative put word that the place was fine during their stay. Baby roaches just keep appearing after some point. You can tell the furnitures were not properly maintained as there were stains on the sofa, bedsheets and towels. Meanwhile the shower, while you put it to hot, the water keep changing from hot>cold>hot>all the way cold.
Yöpyi 2 yötä syyskuussa 2022
Min vastasi 30.10.2022
Dear Guest,Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken anote of your mentioned points, and the concerned department and Pest Control Partner has been notified about the same for immediate treatment. We’d be glad if you give us one more chance to provide better experience.Regards,Lim Hwai MinFront Office Manager

10/10 Loistava

Yee

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location in Bukit Bintang area yet quiet for a good night sleep with noise insulation. Overall great facility with only some minor improvement area. You need to request additional towels for swimming if you require them.
Yöpyi 3 yötä elokuussa 2022
Min vastasi 9.10.2022
Dear Yee,Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. However, we apologize for the inconveniences that you experienced during your stay.We look forward to having another opportunity tomake amends and deliver an unforgettable experience to you.Regards,Lim Hwai MinFront Office Manager

2/10 Hirveä

Meritxell

Yöpyi 2 yötä elokuussa 2022
Min vastasi 9.10.2022
Dear Meritxell,We are very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us at guest.experience@dorsetthotels.com so that we can discuss your issues personally.Regards,Lim Hwai MinFront Office Manager

2/10 Hirveä

Po-Yoke Vivien

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Service is poor. No response No towels in the bathroom. Have to request many times before sending towels to the room. Patches of tissue paper found inside the fold towels. It’s so unhygienic Cockroaches everywhere in the apartment
Yöpyi 2 yötä kesäkuussa 2022

2/10 Hirveä

Boh Soon

Yöpyi 1 yön kesäkuussa 2022

4/10 Huono

loginee

Hyvää: Palvelut/mukavuudet
What did i like? Dorsett Residences - great view from the infinity pool and its on the 30th floor with .unit wasfantastic although i think in 2022, you should already have a smart tv with Netflix. What i didnt like? Upon arrival my unit was not ready this was post 3pm. Then they wanted to so call upgrade me to the hotel which i agreed to. The Dorsett Hotel room is pretty run down. Spotted a roach in the room then immediately asked if my initial unit that i booked is ready or not but they unfortunately said itll be ready the next day only. Asked for a wine glass and the guy who answered my call just said that it is ramadan time and our staffs are busy handling a buka puasa event. Upon stressing on how can you say that to an in house guest then he mentioned will try to get someone to provide the glass. Wanted to order dinner and he mentioned our restaurants are only for buka puasa reservations which need to reserve earlier. This was not mentioned on the site. Best part he did not even apologize for the inconvenience caused. The pool at the hotel was also closed for maintenance The Dorsett Residences is 10x better than the hotel. Although they need to do something about the smell that always comes out from the toilet room. Guards are pretty unwelcoming as well. One of the days from my stay i went out late night and came back to know the parking was full. Upon asking where else to park then he just dont know go and ask the reception which then i had to park the car at an
Yöpyi 1 yön huhtikuussa 2022