Vastaanottosali

Arvostelut: FOX Lite Hotel DPulze- Cyberjaya by Ascott

3 out of 5
FOX Lite Hotel DPulze- Cyberjaya by Ascott
LINGKARAN CYBER POINT TIMUR, CYBER 12, Cyberjaya, SELANGOR

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 18 kautta 44 arvostelua" "
Arvosana 8 - Hyvä. 14 kautta 44 arvostelua" "
Arvosana 6 - OK. 8 kautta 44 arvostelua" "
Arvosana 4 - Huono. 3 kautta 44 arvostelua" "
Arvosana 2 - Hirveä. 1 kautta 44 arvostelua" "

7,8/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

LAW

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Their employees are so friendly and helpful
Yöpyi 2 yötä huhtikuussa 2024

6/10 OK

AFNIL DANIAL BIN AHMAD

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
The room floor too dusty
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Mahmud

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Under staffed. Had to take out the luggages myself. A help with the trolly man should help. Otherwise good for short stay. Just above D’pulze shopping mall. You can bring your shopping bags in a trolly upto your room which was awesome.
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Yowtyan

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön tammikuussa 2024
FTZ vastasi 1.2.2024
Dear Yowtyan,Thank you for taking the time to share your stay experience at FOX Lite Hotel Dpulze!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,FOX Lite Hotel Dpulze Management

6/10 OK

NIKi

Hyvää: Siisteys
Overnight stay
Aircond was faulty…..
Yöpyi 1 yön tammikuussa 2024
FTZ vastasi 1.2.2024
Dear Niki,Thank you for staying with us at the FOX Lite Hotel Dpulze!Naturally, we are disappointed to learn that your stay has not been completely satisfactory.We wish to assure you that your feedback has been shared with the related department concerned and necessary guidance through training will be given to avoid a recurrence of this incident. Once again, thank you for your valuable feedback. Yours sincerely,FOX Lite Hotel Dpulze Management

10/10 Loistava

Junaid

Yöpyi 1 yön marraskuussa 2023
FTZ vastasi 1.2.2024
Dear Junaid,Thank you for taking the time to share your stay experience at FOX Lite Hotel Dpulze!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,FOX Lite Hotel Dpulze Management

10/10 Loistava

ABD BASIR

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023

10/10 Loistava

Takamichi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2023

6/10 OK

HYGINUS, W. P. LABUAN

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Stayed here few times. Easy access to shopping and food. Good facility. Value for money. Would highly suggest housekeeping department to look at dusting the fan and the lighting area of the bed head panel and also sweeping the floor.
Yöpyi 4 yötä elokuussa 2023
Frantz vastasi 22.8.2023
Dear Hyginus,Thank you for sharing your feedback about your recent stay experience with us .I noted that we failed to meet your expectations in certain aspects of your recent stay with us. I have carefully reviewed your concerns and I am very sorry for having failed to give you the service all our guests expect. We are constantly looking at ways to improve our services, and, following your feedback, I will focus my efforts to drive improvements in these areas:We are currently dusting all our fan in stages as well as focusing on vacuuming the floor to ensure our guest have a much more comfortable stay.Once again, thank you for your valued feedback. From all of us at FOX Lite Cyberjaya, we look forward to welcoming you again at any one of our serviced residences.Your sincerely,FOX Lite Cyberjaya Management.

6/10 OK

Riza

Yöpyi 1 yön elokuussa 2023
Frantz vastasi 18.8.2023
Dear Riza,Thank you for your rating. Please do let us know how we can make your stay better.Your sincerely,FOX Lite Cyberjaya Management.

8/10 Hyvä

Peter

Yöpyi 3 yötä heinäkuussa 2023
Frantz vastasi 18.8.2023
Dear Mr Peter,Thank you for your rating. We hope to welcome you back.Your Sincerely,FOX Lite Cyberjaya Management

8/10 Hyvä

Mawar

Liikematkailija
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Basic necessities was good In terms of cleanliness, it can be improve. Toilet sink was leaking, a bit worn down. You can see yellow stain on toilet bowl
Yöpyi 2 yötä heinäkuussa 2023
Frantz vastasi 24.7.2023
Dear Mawar,It was a great pleasure having you stay at Fox Lite Cyberjaya D'Pulze. Thank you for sharing your feedback about your stay experience with us on 15th July.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and suggestions for improvement to the maintenance of the room . We will certainly take them into account when we review with the respective team members. We seek your patience and understanding as these improvements may require time to be implemented. Ms Mawar, we take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Your Sincerely,Fox Lite Cyberjaya Management

8/10 Hyvä

Rita Cheryl

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Location was convenient
Yöpyi 2 yötä heinäkuussa 2023
Frantz vastasi 24.7.2023
Dear Ms Rita,Thank you for taking the time to share your stay experience at Fox Lite Cyberjaya D'Pulze!It is very encouraging for us to know that our strategic location has enhance your stay with us.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Your sincerely,Fox Lite Cyberjaya Management

4/10 Huono

Lee

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
The toilet was not clean.
Yöpyi 1 yön heinäkuussa 2023
Frantz vastasi 24.7.2023
Dear Ms Lee,Thank you for taking the time to share your stay experience at Fox Lite Cyberjaya D'PulzeWe are sorry to hear about your disappointment with the cleanliness and that we could not make your stay more comfortable. Your feedback is important to us as it helps us to make improvements to enhance our guests’ overall stay experience at our property.We wish to assure you that your feedback has been shared with the staff concerned and necessary guidance through training will be given to avoid a recurrence of this incident. Your sincerely,Fox Lite Cyberjaya Management

10/10 Loistava

Saad

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Lovely hotel. They staff are also very nice and friendly. This is the first hotel I ever enjoyed staying in. Will definitely recommend it.
Yöpyi 1 yön heinäkuussa 2023
Frantz vastasi 24.7.2023
Dear Saad,Thank you for taking the time to share your stay experience at Fox Lite Cyberjaya D'PulzeIt is very encouraging for us to know that we have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Your sincerely,Fox Lite Cyberjaya Management

2/10 Hirveä

Martin

Yöpyi 1 yön kesäkuussa 2023
Frantz vastasi 4.7.2023
Dear Mr Martin,Noted on your disappointed on your recent stay with us however we would like to know how can we address the issue as there are no comments for us to look into.Would appreciate your kind feedback Thank you and best regards,Fox Lite Cyberjaya Management

8/10 Hyvä

Nur Fadhilah

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good room with good price, would’ve loved it if toothbrushes and water bottles were provided.
Yöpyi 1 yön kesäkuussa 2023
Frantz vastasi 4.7.2023
Dear Cik Nur Fadhilah,We are glad that you have enjoyed your recent stay with us.We are pleased to inform you that toothbrushes are available upon request and water dispenser is available at the common corridor for your usage.Thank you for your feedback and we look forward to welcome you back.Best regards,Fox Lite Cyberjaya Management

8/10 Hyvä

Liang

Yöpyi 1 yön kesäkuussa 2023
Frantz vastasi 22.6.2023
Dear Liang, We are please to have met your expectations in service during your recent stay with us,We thank you again and look forward to welcoming you back at any one of our residences.Best Regards,Fox Lite Cyberjaya Management

10/10 Loistava

Muhammad Taufiq

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Even the packed breakfast is nice. Just the parking share with dpulze mall so initially quite difficult to find a spot at 5pm due to many other cars.
Yöpyi 1 yön kesäkuussa 2023
Frantz vastasi 20.6.2023
Dear En Muhammad Taufiq,We are happy to read that we have met your expectation however we are disappointed to learn that your stay has not been completely satisfactory. We assure you that we are looking into improving parking for our in-house guest especially during the peak traffic time as mentioned by you.We thank you once again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Best Regards,Fox Lite Cyberjaya Management

6/10 OK

SHANGJU, MARTIN

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Toilet is not cleaned. Towels are stained and looks disgusting.
Yöpyi 2 yötä kesäkuussa 2023
Frantz vastasi 20.6.2023
Dear Mr Martin,I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably on this occasion we have fallen short of our key mission.I would like to assure you that we have already proceed with rectification of sending all our stain towels for treatment and also provides necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.Thank you for your valuable feedback. From all of us at Fox Lite Cyberjaya, we look forward to welcoming you again at any one of our serviced residences.Regards,Fox Lite Cyberjaya Management

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
No frills. Hotel is OK but towels were stained.
Towels permanently stained. Air conditioning in the room loud. Otherwise, no problems. Overall condition ok. Location is good. No frills.
Yöpyi 1 yön maaliskuussa 2023

10/10 Loistava

Ainnuddin

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
room was nice...air cond was very cool..easy to go shopping at the mall...staf also nice and friendly..keep up a good work
Yöpyi 1 yön maaliskuussa 2023

8/10 Hyvä

Thong Howe

Hyvää: Henkilökunta ja palvelu
Yöpyi 3 yötä maaliskuussa 2023

10/10 Loistava

Krishna

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
excellant location and price. just need to check the aircond as its too loud.
Yöpyi 1 yön tammikuussa 2023

10/10 Loistava

Eileen

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Next time will choose to stay more day there.
Yöpyi 1 yön lokakuussa 2022

8/10 Hyvä

AFNIL DANIAL BIN AHMAD

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Not so bad to stay
Yöpyi 1 yön lokakuussa 2022

10/10 Loistava

MOHD SHAHREZAN

Yöpyi 1 yön syyskuussa 2022

4/10 Huono

HYGINUS, W. P. LABUAN

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Housekeeping needs significant improvement. Make up for the opposite room was 3.00pm but till 4.30pm, my room was still unattended. A request was done at 4.30pm at the reception. Another reminder was done at 6.00pm, also at the reception. Eventually, the room make up was only done at 6.30pm. I believe it took too long for a wait.
Yöpyi 2 yötä elokuussa 2022

10/10 Loistava

NATASHA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2022

10/10 Loistava

Yahaya

Yöpyi 3 yötä helmikuussa 2022

4/10 Huono

Sattiyah

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
When I booked the hotel, it was for Fox lite, then I received an email stating that its upgraded to Citadines. When I went to the hotel after a long day of work to check in, to my surprise i was told that there is no booking on my name. Despite me giving my itinerary number, and showed the email that I received, I had to wait close to 30 minutes for the receptionist to sort out my room. The bathroom wasn't all that clean. If Fox lite is unable to accommodate the guests due to renovation, they shouldn't be selling the rooms online. overall, its an unpleasant experience for me.
Yöpyi 1 yön joulukuussa 2021

10/10 Loistava

HIDAYU

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great
Great
Yöpyi 2 yötä marraskuussa 2021

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
3 Days 2 Night Stay at Citadines Apartment Hotel
Free upgrade to Citadines Apartment Hotel due to FOX Lite Hotel is under renovation. Everything is good. Except bathroom is a bit smelly. Suspected coming from the drainage pipe. Out of 3 lifts, only one is working. Hopefully management can improve on this lifts issue.
Yöpyi 2 yötä marraskuussa 2021

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Its a quiet location n has a mall at the UG floor and below. This makes shopping easy and safe.
Yöpyi 1 yön elokuussa 2021

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Very convenient as it's located in the mall. For me, it's so easy to find good restaurants to eat. But, in term of room furnishings, there's no fridge to store drinks and food. No dustbin in the room. You can only find a small one in the bathroom. Other than this, everything is perfect.
Yöpyi 2 yötä tammikuussa 2020
Siti Fateha Sairy – Asst Guest Service Manager vastasi 13.7.2021
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

6/10 OK

Fidah Tahrim

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 5 yötä tammikuussa 2020
Siti Fateha Sairy – Asst Guest Service Manager vastasi 13.7.2021
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

10/10 Loistava

Mohd farid

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good
Yöpyi 1 yön joulukuussa 2019
Siti Fateha Sairy – Asst Guest Service Manager vastasi 13.7.2021
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä marraskuussa 2019
Siti Fateha Sairy – Asst Guest Service Manager vastasi 13.7.2021
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.