2/10
We went to the hotel quite late and checked he room. First we found quite a big black bug from the floor and when checking the beds we found bed bugs (adults) so whole hotel is probably filled with those. Room was allover very poorly cleaned and smelled disgusting. When we went to tell front dest about the bed bugs lady working there didn´t want to come to room by herself at all. After 15min she came to the room and confirmed that those were bed bugs. She tried to offer other room as well but there was bugs in floor too so obviously we didn´t want to stay there either. After that all other rooms were for smokers.. We ended up for changing hotel middle go the night. Hotel refused to refund the money and told that we need to contact to hotels.com by ourselves. We still haven´t got any answer for occasion.