Dear Dolores,We very much appreciate you taking the time to write such a detailed review of your stay.We are glad to know that you liked the hotel facilities and our services. At reception our guests can obtain a clothes iron, pool towels, and a magnetic card for the back door of the hotel, in exchange for a deposit of 10 euros.We hope you have had the opportunity to try the food from our themed restaurants for dinner, the creperie and the food from the snack bar.Thank you for your recent visit, we hope to have the opportunity to welcome you again.Kind regards

Dear Sharon,We are grateful for your recent visit, we hope you had a great holiday in Lanzarote.We are glad to know that you enjoyed our gardens and facilities. We are sorry that we could not meet your expectations with the apartment, we have passed on your comments to the corresponding departments to resolve any inconvenience.We are grateful for your review in order to improve our services.Greetings from the entire THB Tropical Island team.

Estimado Manuel,Muchas gracias por habernos visitado recientemente, ha sido un placer haberlo recibido en nuestro hotel, esperamos que haya disfrutado de todos nuestros servicios y de la atención de nuestro personal. Agradecemos que se haya tomado el tiempo de valorar su estancia con el fin de ayudarnos a mejorar nuestros servicios. Esperamos tener la oportunidad de volver a verle, un grato saludo de parte de todo el equipo THB.

Dear Katia,Thank you very much for visiting us recently, it has been a pleasure to welcome you in our hotel, we hope you enjoyed all our services and the attention of our staff. We appreciate that you took the time to review your stay in order to help us improve our services. We hope to have the opportunity to see you again, best regards from all the THB team.

Caro Francesco,A nome di tutto il team, vogliamo ringraziarti per la tua recensione positiva e per la tua recente visita. Non vediamo l'ora di accogliervi nuovamente per poter continuare a soddisfare le vostre aspettative.Un gradito saluto.

Au nom de toute l'équipe de THB Tropical Island, nous tenons à vous remercier pour votre appréciation de nos services et pour votre récente visite.Nous tiendrons compte de vos commentaires pour améliorer nos services, c'est important pour nous.Nous espérons avoir l'occasion de vous accueillir à nouveau et de continuer à créer des expériences ensemble.Salutations

Dear Terry,On behalf of the entire THB Tropical Island team, we would like to thank you for your appreciation of our services and for your recent visit.We hope to have the opportunity to welcome you back to continue creating experiences together.Kind regards

Estimado Antonino,Muchas gracias por su reciente visita y por tomarse el tiempo de valorarnos positivamente.Deseamos tener la oportunidad de recibirle nuevamente en nuestro hotel.Un cordial saludo.

Dear Bridget,Thank you very much for visiting us recently, it has been a pleasure to welcome you in our hotel, we hope you enjoyed all our services and the attention of our staff. We are happy to know that you enjoyed your holiday at our hotel, we would like to thank you for your good review and hope you had a good return home.We hope to have the opportunity to see you again, best regards from all the THB team.

Kära LinneaTack så mycket för att du besökte oss nyligen, det har varit ett nöje att välkomna dig till vårt hotell, vi hoppas att du gillade alla våra tjänster och uppmärksamheten från vår personal. Vi är glada att veta att du tyckte om våra faciliteter, vi är ledsna att vi inte kunde uppfylla dina förväntningar i vissa aspekter, vi kommer att arbeta för att förbättra vad du berättar för oss. Men vår städservice utförs dagligen utom söndagar, vi hoppas att efter att ha överfört ditt missnöje, har detta förbättrats och du var nöjd. När det gäller köket är det utrustat med alla nödvändiga redskap för att laga mat under en semester.Vi hoppas att vi får möjlighet att träffa er igen, vänliga hälsningar från hela THB-teamet.

Cher Raphaël,Ce fut un plaisir de vous accueillir dans notre hôtel, nous espérons que vous avez apprécié tous nos services et l'attention de notre personnel. Nous sommes heureux de savoir que vous avez apprécié nos installations et nos paysages. Nous regrettons tout désagrément dans votre chambre, nous communiquons votre commentaire au département de l'étage afin qu'ils puissent examiner ce que vous nous avez dit. Les piscines de notre hôtel sont chauffées à l'exception de la piscine réservée aux adultes et de la piscine champignon. Nous espérons avoir l'occasion de vous revoir, meilleures salutations de la part de toute l'équipe THB.

Dear Rosalind, On behalf of the entire THB Tropical Island team, we would like to thank you for your recent visit and for your appreciation of our services.We look forward to welcoming you again.Kind regards

Dear Leigh,First of all, for us to know the opinion of our guests about their stay is very important to keep improving, that's why we thank you for taking the time to write this review. We are glad to hear that you and your family liked our facilities and services. We are sorry to hear that the food did not meet your expectations, our buffet has a varied menu to satisfy all tastes, our dishes are cooked before each service, we have vegetarian, vegan and gluten free hot dishes, we have a showcooking for fish and meats, we have a pizza and pasta area, a cold area for salads, vegetables, fruits, desserts. For breakfast we have a cold area for cold meats, cheeses, milk, yoghurt, fruits, vegetables, etc... in the grill we have pancakes, scrambled eggs, roast tomatoes, potato omelette, beans, sausages, bacon, churros, etc... We think our menu selection is diverse. Regarding some services offered by the reception such as pool towels, magnetic card for the south door, sports equipment, irons, etc... we ask for a deposit of 10euros per item in cash, as this money is returned to the client as soon as they bring the item back and it is easier for the staff to manage it with cash. We are sorry for the inconvenience and we will take your comment into account to improve our services.We hope to have the opportunity to welcome you again.Kind regards

Dear Bart,Thank you very much for rating us, we are happy to know that your stay with us was satisfactory. We hope to have the opportunity to welcome you again in our hotel to continue creating experiences together.Best regards

Estimado Sam,Muchas gracias por tan buena valoración, es para nosotros la mayor satisfacción saber que nuestros huéspedes han pasado unas excelentes vacaciones con nosotros. Deseamos tener la oportunidad de volver a recibirle para seguir creando experiencias juntos.Un saludo de parte de todo el equipo THB

Estimada Laura,Muchas gracias por tomarse el tiempo de valorarnos, estamos felices de saber que su estancia fue buena y deseamos que sus vacaciones hayan sido estupendas. Esperamos volver a recibirla pronto.Un saludo

Estimada Idoia,Muchas gracias por habernos escogido para pasar sus vacaciones en Lanzarote, esperamos que haya disfrutado de su estancia con nosotros.Nuestros clientes reciben el servicio de limpieza cada día, excepto los domingos. Esperamos que esto no haya afectado su estancia. Esperamos tener la oportunidad de recibirles nuevamente para seguir creando experiencias juntos.Un saludo.

Dear Havanda,Thank you for your recent visit, we are delighted to have been of service. We are glad to hear that your experience with us was excellent.we are sorry to read about the heated pools, all our pools are heated except the main pool and the adults only pool, the other oval pools in each block of the hotel are heated. The temperature is in the range it should be, the pool information is available at reception and guests can choose the one that best suits their needs. We look forward to seeing you again.

Dear Dinesh,Thank you for your recent visit, we hope your holiday in Lanzarote was satisfactory.We are sorry to see the low rating you have given us, our team looked after you in the best way and made sure you enjoyed your holiday. We hope you had a great time back home and we look forward to the opportunity to welcome you back and meet your expectations.Best regards

Dear Nino,Thank you very much for taking the time to rate us. It was a pleasure to have you in our hotel and to know that your experience was a good one.Best regards from all the THB Tropical Island team.

Dear Roberta,Thank you for visiting us recently, it was a pleasure for us to attend you.We hope you enjoyed all of our services and appreciate you taking the time to rate us.We hope to have the opportunity to see you again.Best regards from the entire THB Tropical Island team.

Dear Jevgenijus,First of all, thank you for choosing THB Tropical Island to enjoy your holidays in Lanzarote and for taking the time to give us your opinion. For us, the opinion of our guests is our best tool to improve day by day.We are sorry to read that you did not enjoy our pools, all are heated with the exception of the main pool and the adult only pool.We are sorry to hear that the food did not meet your expectations, we have well known brands of drinks, we work with local suppliers to offer the best quality in our dishes and each dish is cooked before each service. We have a buffet that offers a varied menu throughout the week, including themed dinners. We have vegetarian, vegan and gluten free hot dishes, a pizza and pasta area, cheese area, salads, fruit and desserts. We hope that next time we can meet your expectations.All our rooms are checked by our technical service and housekeeping team, we regret your comment about your room, we pass the information to these departments. Thank you for your recent visit, we look forward to welcoming you back to the hotel to continue to create experiences together.Kind regards from THB Tropical Island.

Dear Guest,First of all, thank you for choosing THB Tropical Island to enjoy your holidays in Lanzarote and for taking the time to give us your opinion. For us, the opinion of our guests is our best tool to improve day by day.We are delighted to read such a detailed review, it makes us happy to know that your holiday with us was as expected and above all that you would choose us again. We are happy to know that you enjoyed our rooms, our pools, our entertainment and our services. Thank you for your recent visit, we look forward to welcoming you back to the hotel to continue to create experiences together.Kind regards from THB Tropical Island.

Dear Rossalynn,First of all, thanks for the excellent review you left for THB Tropical Island in Lanzarote / Canary Islands, and for your time writing us about your great experience here.We greatly value the opinion of our guests to further improve the hotel.We are happy to know you enjoyed our cleaning service and food offer.Thank you one more time for your recent stay and It will be always a pleasure to welcome you at THB Tropical Island - Lanzarote.Best regards from the THB Tropical Island team

Dear Fadwa,First of all, thank you for choosing THB Tropical Island to enjoy your holidays in Lanzarote and for taking the time to give us your opinion. For us, the opinion of our guests is our best tool to improve day by day.We are happy to know that your stay with us was good and happy to know that you enjoyed the attention of our staff.Thank you for your recent visit, we look forward to welcoming you back to the hotel to continue to create experiences together.Kind regards from THB Tropical Island.

Cher Dervé,Merci de nous avoir choisis pour passer vos vacances à Lanzarote et d'avoir pris le temps de nous faire part de votre avis pour continuer à améliorer nos services.Nous transmettons votre commentaire aux services correspondants afin qu'ils puissent examiner ce que vous avez commenté.Nos chambres ne disposent pas de savon à vaisselle ni d'éponges, nous nous excusons pour tout inconvénient.Salutations de toute l'équipe de THB Tropical Island

Estimada Kateryna,Primero que todo, gracias por habernos escogido para pasar sus vacaciones en Lanza-rote. Estamos encantados de haberle tenido en nuestro hotel. Agradecemos que se to-mara el tiempo para hacer esta reseña, la opinión de nuestros huéspedes es importante para nosotros, nos ayuda a mejorar cada día nuestros servicios.Estamos felices de saber que está contenta con nuestros servicios. Agradecemos su reciente visita y esperamos tener la oportunidad de volver a verle nue-vamente. Un saludo de parte del THB Tropical Island.

Dear Linda,First of all, thank you for choosing THB Tropical Island to enjoy your holidays in Lanzarote and for taking the time to give us your opinion. For us, the opinion of our guests is our best tool to improve day by day.We are happy to know you had a good time with us, we will take your comment into account.Thank you for your recent visit, we look forward to welcoming you back to the hotel to continue to create experiences together.Kind regards from THB Tropical Island.

Estimado Alberto,Primero que todo, gracias por habernos escogido para pasar sus vacaciones en Lanzarote. Estamos encantados de haberle tenido en nuestro hotel. Agradecemos que se tomara el tiempo para hacer esta reseña, la opinión de nuestros huéspedes es importante para nosotros, nos ayuda a mejorar cada día nuestros servicios.Esperamos que haya tenido unas buenas vacaciones con nosotros y haya disfrutado de nuestros servicios. En las habitaciones no hay estropajo ni lavavajillas. Ofrecemos solo los utensilios para cocinar durante las vacaciones. Agradecemos su reciente visita y esperamos tener la oportunidad de volver a verle nuevamente. Un saludo de parte del THB Tropical Island.

Cher client, Tout d'abord, merci de nous avoir choisis pour passer vos vacances à Lanzarote. Nous sommes ravis de vous avoir accueilli dans notre hôtel. Nous apprécions que vous ayez pris le temps de rédiger cet avis, l'opinion de nos clients est importante pour nous, elle nous aide à améliorer nos services chaque jour.Nous sommes heureux de savoir que vos vacances chez nous se sont déroulées comme prévu. Nous apprécions votre récente visite et espérons avoir l'occasion de vous revoir. Meilleures salutations de la part de THB Tropical Island.

Estimado Aitor,Primero que todo, gracias por habernos escogido para pasar sus vacaciones en Lanza-rote. Estamos encantados de haberle tenido en nuestro hotel. Agradecemos que se tomara el tiempo para hacer esta reseña, la opinión de nuestros huéspedes es importante para nosotros, nos ayuda a mejorar cada día nuestros servicios.Nos alegra saber que la habitación y las piscinas hayan cumplido sus expectativas, esperamos que haya tenido un agradable tiempo en Lanzarote. Agradecemos su reciente visita y esperamos tener la oportunidad de volver a verle nuevamente. Un saludo de parte del THB Tropical Island.

Dear Steven,First of all, thank you for choosing THB Tropical Island to enjoy your holidays in Lanzarote and for taking the time to give us your opinion. For us, the opinion of our guests is our best tool to improve day by day.We are glad to hear that you have given us a good rating, we hope that your stay with us was as expected. Thank you for your recent visit, we look forward to welcoming you back to the hotel to continue to create experiences together.Kind regards from THB Tropical Island.

Estimada Andrea, En primer lugar, queríamos agradecerle la confianza depositada en nosotros tras elegirnos para disfrutar de sus vacaciones en Lanzarote y por el tiempo dedicado en dejarnos su valoración. Nos alegra saber que las instalaciones cumplieron con sus expectativas.Lamentamos que no todo fuera de su agrado. Contamos con una recepción abierta durante las 24 horas del día para cualquier duda, petición o inconveniente que le pueda llegar a surgir. La próxima, no dude en venir a recepción a comentarnos su descontento. Haremos todo lo que esté en nuestras manos. Hacerle saber que estamos en proceso de renovar las habitaciones. Hemos empezado por dos bloques, puede consultar en nuestra página web cómo será el resultado. El objetivo de este, es poder ofrecerles a todos nuestros clientes nuestros mejores servicios en todo momento. Agradecerle nuevamente su visita. Esperamos tener la oportunidad de volver a verle en un futuro y conseguir superar sus expectativas. Un cordial saludo,

Good afternoon Dear Massimiliano, First of all thank you for your recent visit and for taking the time to let us know how your stay with us was. It is our best tool to improve day by day. We are glad to know that you enjoyed your stay with us and that the services and facilities offered have met your expectations. We look forward to welcoming you back soon and to continue creating experiences together. Best regards,

Bonjour Patrick, Tout d'abord, nous vous remercions pour votre récente visite et pour avoir pris le temps de nous faire part de votre séjour parmi nous. C'est notre meilleur outil pour nous améliorer jour après jour. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous et que les services et installations proposés ont répondu à vos attentes. Nous sommes désolés d'apprendre l'incident concernant la méthode de paiement. La prochaine fois, n'hésitez pas à vous adresser à notre réception pour toute question que vous pourriez avoir. Nous serons heureux de vous aider dans la mesure du possible. Nous espérons pouvoir vous accueillir à nouveau bientôt et dépasser vos attentes. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,

Good afternoon Dear Niraj, First of all thank you for your recent visit and for taking the time to let us know how your stay with us was. It is our best tool to improve day by day. We are sorry to hear that not everything was to your liking. We are working to improve our wifi network. Next time, please do not hesitate to ask our reception all the doubts and inconveniences that may arise. We will be happy to help you in any way we can. We do not provide cleaning products for the kitchen, only the necessary utensils to make use of them. Pots, pans, toaster, cutlery and necessary crockery... We have a supermarket in the hotel so that you can buy the other products that you may need.Late check out has a cost of 40, information displayed on our website. The normal check out is at 12.00, so if you want to have more time, you must pay an amount of 40. If you have any further questions, please do not hesitate to contact me. I will do my best. Best regards,

Dear Stewart,First of all, thank you for choosing THB Tropical Island to enjoy your holidays in Lanzarote and for taking the time to give us your feedback. The opinion of our guests is very important for us as it is our best tool to improve every day and offer you our best services. We are very happy to know that your recent visit met your expectations and that you enjoyed all the facilities and services offered. It is a pleasure to know that our goal was achieved!Once again thank you for your time. We hope to have the opportunity to see you again in the future and to continue to create experiences together. Yours faithfully,

Dear Caroline, First of all, thank you for choosing us to enjoy your holiday in Lanzarote and for taking the time to give us your comments. We are glad to hear that you enjoyed your stay with us and that the services and facilities met your expectations. We are sorry that not everything was to your liking. We would like to let you know that we are in the process of renovating all the rooms, we have already started with two blocks in order to improve our services. With the back door, you have to be careful with bringing it close to your mobile phone as it loses connectivity. However, this is a courtesy door. We hope to see you again in the future and to continue creating experiences together. Best regards,

Buenas tardes Moisés, En primer lugar, queríamos agradecerle habernos elegido para disfrutar de su estancia en Lanzarote y por el tiempo dedicado en dejarnos su valoración. Lamentamos saber que no todo fue de su agrado y que los servicios e instalaciones no cumplieron con sus expectativas. Agradecerle nuevamente su reciente visita. Esperamos tener la oportunidad de volver a verle pronto y conseguir superar sus expectativas. Un cordial saludo,

Dear Sarah, First of all I would like to thank you for the trust you have placed in us after choosing us to enjoy your recent holidays in Lanzarote and for taking the time to give us your feedback. For us the opinion of our customers is our best tool to improve day by day and offer our best services at all times. We are glad to know that you enjoyed your stay with us and that the services and facilities offered such as the main pool, the adults only pool and the mini club with all the activities during the day met your expectations at all times. We are sorry to hear that not everything was to your liking and that the appearance of the buffet was not to your expectations. We also have a terrace bar located by the main pool and 3 themed restaurants for dinner service. Also, with reference to the sunbeds, we have a large number of them distributed in all the pools with their respective umbrellas, although it is true that we are at a time of year with a lot of customers. In any case, you can ask our lifeguards for umbrellas and our staff will bring them to the terrace. We would like to inform you that we are gradually renovating our facilities, starting with two of our 3 themed restaurants. Also, at the end of the year we are planning a complete refurbishment of our rooms in order to improve our facilities and offer you an unforgettable and comfortable holiday. Thank you again for the time you have spent with us. I will take all your comments into consideration. We hope to have the opportunity to welcome you again in the future and continue to create beautiful experiences together. Best regards,