2/10
Told not to use downstairs bathroom as will flood. Didn’t use. It flooded. Called liars by manager who was very rude. Spoilt holiday. No access to main house from basement have to go outside. Only one set of keys and we had young children staying so we had to lock the door and give keys to family in basement in case they needed to use the bathroom overnight. Before booking I queried the use of a bathroom in the basement and was assured no issue as shower and toilet there for use. 2 days before we arrived we were advised we could not use the bathroom because of an issue on the urbanisation. No time to source another villa. We didn’t use the bathroom it flooded twice. We were accused of using the bathroom. We hadn’t. They locked the bathroom. It flooded again so obviously wasn’t us! I’ve never been so insulted in my life. It’s is a real shame because the villa could be lovely with better management. Pool and hot tub only cleaned once in a 10 night stay which is against what it says in the survey they ask you to fill in which states should be cleaned every 4 days. Overall a disappointing holiday
tracey g.
Yöpyi 10 yötä kesäkuussa 2025