Dear steve,You gave your rating but did not identify your concerns. If you can be more specific about where we can improve, please send us a message. Thank you.Sincerely,Brian NoelGeneral Manager

Dear CLOD,Thanks for conveying your satisfaction with your Plantation Bay Experience through your 5-star rating. We appreciate your feedback and look forward to welcoming you back!Sincerely,Brian NoelGeneral Manager

Dear Debie,Thank you for specifically mentioning our various leisure facilities and activities and friendly and accommodating staff in your review. We appreciate your heartwarming comments and look forward to welcoming you back!Sincerely,Brian NoelGeneral Manager

Dear Dongho,Thank you for the high praise! Many of our guests are young professionals like yourselves who appreciate our efforts at providing them with an ambience that truly feels "away from it all." We appreciate your review and look forward to welcoming you back.Sincerely,Brian NoelGeneral Manager

Dear SUNGSU,Thanks for highlighting Plantation Bay's family-friendly ambience in your review. We hope to see you again soon!Sincerely,Brian NoelGeneral Manager

Dear Jiyeon,Alone of all the hotels in the country, Plantation Bay is a true self-contained all-around destination resort, and most guests do not fault our location or our seclusion (after all, we are only 30 minutes from the airport and Cebu City via the new bridge). Visitors who consider it important that their hotel be in a crowded downtown-like area, with shops and street-hawkers just outside the gate, are welcome to book a different hotel. Thank you for your review, especially for complimenting our friendly service. Sincerely,Brian NoelGeneral Manager

Dear MADONNA,We're glad while here, you took the time to try Mogambo Springs, our health and relaxation spa unlike any other.We apologize for the deficiencies you noted with our cleaning service. We have discussed your case with Housekeeping, with the specific aim of improving this aspect of our guests' stay.Sincerely,Brian NoelGeneral Manager

Dear hyeji,Thank you for complimenting our service and swimming facilities. We appreciate your kind review and look forward to welcoming you back. Sincerely,Brian NoelGeneral Manager

Dear Shohei,We're happy you found our swimming facilities and ambience impressive. Thank you.We appreciate your feedback about the shower pressure in your room. Rest assured, our Housekeeping and Engineering teams have already addressed the issue. Thank you for helping us improve for our future guests. Sincerely,Brian NoelGeneral Manager

Dear ???,Thanks for the high praise!Sincerely,Brian NoelGeneral Manager

Dear Sho,We're happy you had a relaxing stay at Plantation Bay. Thank you for your review. We look forward to welcoming you back! Sincerely,Brian NoelGeneral Manager

Dear HEONYOUNG,Thank you for your review.The safety and security of our guests are our utmost concern here at Plantation Bay, which is why we were surprised to read your comment. Could you please provide more information on this?No guest has ever come to serious harm at Plantation Bay, or suffered much worse than a cuts and bruises. Not a single one of our principal competitors in Mactan can claim this.Sincerely,Brian NoelGeneral Manager

Dear Jinsoo,We appreciate your high praise for the quality of our rooms and the picturesque views. We are sorry about the flooring in your room. Our housekeeping immediately took action after seeing your review. Your contribution to our improvement is greatly appreciated.Sincerely,Brian NoelGeneral Manager

Dear Fernando,We're glad you enjoyed our facilities and activities, especially our pickleball court. To the best of our knowledge, we are the only resort in Mactan with this facility, and it's nice to meet an enthusiastic fan of this sport.Thank you for your review. Sincerely,Brian NoelGeneral Manager

Dear Wilhelmus,We're glad that you were highly satisfied with your Plantation Bay Experience, from your room to the ambience to the many dining options, throughout your 6-day stay.We appreciate your kind sentiments and look forward to welcoming you back!Sincerely,Brian NoelGeneral Manager

Dear Amanda,We're glad you enjoyed your 3-night stay at Plantation Bay. Thank you for your review. Sincerely,Brian NoelGeneral Manager

Dear DOYUN,We're glad you loved our swimming facilities and are so happy with your stay that you gave us a perfect rating. Thank you.Sincerely,Brian NoelGeneral Manager

Dear Shang,Thank you for taking the time to rate us. We're glad you enjoyed your stay so much that you gave us a perfect rating. Sincerely,Brian NoelGeneral Manager

Dear HAEWAN,Thank you for the enthusiastic review!Sincerely,Brian Noel General Manager

Dear Bev,Thank you for the rating! We appreciate your feedback and look forward to seeing you again soon. Sincerely,Brian NoelGeneral Manager

Dear Souta,It's nice to know you enjoyed your stay so much that you gave us a 5/5 rating. Thank you.Sincerely,Brian NoelGeneral Manager

Dear KIM,Thank you for taking the time to rate us. We appreciate your feedback! Sincerely,Brian NoelGeneral Manager

Dear Pattycja,Thanks for taking the time to rate Plantation Bay! We appreciate your feedback and look forward to welcoming you back!Sincerely,Brian NoelGeneral Manager