Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the issue you had in your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

Dear Frank, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Janelle, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Ronaldo, Thank you for reviewing our hotel. It is nice to know you had a satisfactory time and enjoyed your time with us. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks for updates are shared with our concerned staff for action. Please stay again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Ronaldo, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Kevin, Thank you for being our guest. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Apart from this, we hope you have a comfortable stay. Please consider us again; we hope to provide you a much more enjoyable experience on your next visit.Sincerely, Hotel Management

Dear Samuel, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. After checking with the team, it is found that the refund has already been initiated and might be reflected in your account soon. We're committed to earning back your trust and becoming your go-to hotel in the area.Sincerely,Hotel Management

Dear Maria, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the cleanliness of the bathroom, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear james, Thank you for choosing Extended Stay America and sharing your experience. We're glad you enjoyed your suite, which offers a home-like place with lots of room to relax in the best-suited location. Please see us again; we will warmly welcome you! Sincerely,Hotel Management

Dear Izik, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused. Further, we are discussing with our team to find out what went wrong and that it should be handled carefully. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management

Dear Debra, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Sylvia, We apologize for the cleanliness and odor issues you encountered during your stay. Your feedback regarding the stain on the sheet and the smell of smoke in your room is concerning, and we regret any discomfort caused. We have a strict policy for smoking and have designated areas as such. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure improvements. We appreciate your honesty and hope to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management

Dear Amanuel, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management

Dear Maria, Thank you for sharing your review and the details surrounding your recent stay. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Management

Dear JORGE EDUARDO, Thank you for staying with us. We regret that you did not like our location. Our front desk staff has information about local attractions, restaurants, and shopping that they can provide to our guests. Plus, we can help with transportation and directions to various places of interest. We hope we will have the opportunity to assist you on your next visit and help make your stay enjoyable.Sincerely,Hotel Management

Dear Yolanda, We're thrilled to hear that Jeremy provided exceptional service during your stay at Extended Stay America! Our priority is providing courteous and friendly service, and we're delighted that Jeremy made your experience memorable. Thank you for your kind words, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management

Dear Peter, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. We appreciate you finding us reasonably priced. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

Dear Kelly, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to make your stay better.Sincerely,Hotel Management

Dear Sara, Thank you for sharing your review. We apologize for any inconvenience caused by the cleanliness issues and our staff being rude and not responsive to your request. Your feedback is essential, and we will address these concerns with our associates to ensure a more pleasant stay for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing the quality service and accommodations you deserve.Sincerely,Hotel Management

Dear Amairani, Thank you for choosing Extended Stay America. We appreciate your feedback. We apologize for any noise disruption during your stay and for any inconvenience related to the breakfast bar. Your comments are important, and we will address these issues to enhance the overall guest experience. We hope to welcome you back soon and provide a more enjoyable stay.Sincerely,Hotel Management

Dear Nephi, Thank you for taking the time to share your feedback with us. We are glad to hear that you found the room spacious and appreciated the proximity to local amenities. However, we apologize for any discomfort caused by the bed and any disturbances you experienced during your stay. Please know that guest safety and comfort are our top priorities, and we take your concerns seriously. We'll address the issues you've mentioned internally to ensure a better experience for our future guests. We appreciate your honesty and hope to have the opportunity to welcome you back in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Laura, Thank you for sharing your concerns with us. We sincerely apologize for any inconveniences you experienced during your stay. Your feedback regarding the staff, room conditions, and amenities is crucial to our ongoing improvement efforts. We will address these concerns to ensure a more pleasant experience for our guests. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear David, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by switching rooms after your arrival. Your feedback helps us identify ways to improve our guest experience; we are grateful for that. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear James, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Claradina, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear azucena, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Sanju, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Neil, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management