I am 85 and walk with a cane. I fly first class to avoid lines and boarding hassle. I select 5 star hotels and pre-register and prepay. I expect to be met at the curb and my baggage taken to the room. No one was available to help to help me at the curb. My wife and I had to roll our 3 bags, seek out the registration desk, then stand in a line for over 20 minutes to complete check in. Then we had to ask for assistance to get to the room since it wasn't offered. No question the room was immaculate and just what we hoped for; the welcome and service was not. I never felt appreciated, so we gambled elsewhere.