Residenssit – Leeds

”Stay here every year super convenient. This year we were given the room on the top floor I wasn’t keen as it had no window just a sky light but it was very quiet and wasn’t a big deal.”

”Note the hotel is surrounded by bars open until 4am and 6am and if your room is facing out on to the main road you might be in for a very sleepless night. The hotel have very little empathy, just along the lines of what do you expect, its in a city centre hotel,.thats the general attitude. Also outright lied and said they offered an alternative room which when i asked at reception was actually told an outtright "no we are fully booked but there are earplugs provided in your room". Such a shame...

”Was very disappointed on the service provided on your end. Could not no matter how hard I tried to get to speak to someone. We asked for a dog friendly hotel and couldn’t get get combination ether from you or the hotel. And when we arrived they told us they did not accept. Dogs. My partner is disabled and sharing a bathroom with others was not acceptable. However after a long discussion with the both the owner and staff we came to a amicable compromise but from your end was very...