I strongly advise against staying at this property due to the following serious issues:
1. Pest Infestation:
• There is a known bedbug problem at this location.
• I discovered signs of bedbugs before bringing any of my belongings into the room.
2. Sanitation and Cleanliness Concerns:
• Garbage was scattered throughout the property, including a full trash bag left near the front entrance.
• The room I was assigned to was filthy and smelled musty.
• The bedding had clearly not been changed—it was stained and covered in food, dirt, and other debris.
• The floor was sticky, and the appliances were old and rusted.
3. Inadequate Staff Response:
• When I reported the bedbug issue, the front desk employee was completely unsurprised, indicating prior awareness.
• I requested to check out immediately and asked for a refund, but was told only the manager, “Cameron,” could authorize it.
• I was informed the manager would not be available until the following day.
4. Misleading Information:
• I was told the office phone number was printed on my receipt; however, the number provided was for a general booking line, not the hotel directly.
5. Unresolved Refund Request:
• I never spoke directly with the manager because I could not get in touch with him.
• Expedia contacted the property on my behalf, and I was later informed that the manager refused to issue a refund, despite the unacceptable conditions.
