2/10 Hirveä
Anita C.
4.6.2025
Huonoa: Siisteys
Host is a scammer!!!!!
We traveled from San Diego, CA to Lisbon Portugal. I secured this VBRO a couple weeks before arrival. I went to a building off site to check in, paid my balance in full. Had my driver waiting during this process. Obviously had to pay him extra for the wait time. Finally got to the property and there were 2 ladies cleaning!!! The place smelled like mold and it was a completely different unit that I paid for and was promised!!! Not to mention it was on the first floor and directly outside were several bars with very loud and intoxicated people blocking my door and right under our window! I immediately text Lara the host and she sent me this made up ridiculous excuse about why we were put in this unit instead of the one we paid for and specifically picked out! She told me we were lucky they could put us in this unit due to the wild story she told me about not being able to enter the unit we paid for due to legal reasons. I told her this unit was unacceptable and asked if she could find us another unit like the one we originally chose. She told us they were all sold out we would have to stay there. I told her we could not and this was her companies fault and she needed to figure something out for us. She said she would refund our money. I told her thank you and that was that. No other words were discussed. We had no where to go and I personally thought she was letting us stay in the unit at least for the night for a customer service gesture. We went to eat and came back and there
Anita C.
Yöpyi 3 yötä huhtikuussa 2025