8/10 Hyvä
Eric, Santa Barbara
Matkusti kumppanin kanssa
26.5.2024
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When you sign in, they have you agree to terms & conditions. One of them said quiet hours were between 10pm and 9am. So imagine my surprise to be woken up just before 7:30am because the hotel’s outside music started playing. I called “Alina” in office to complain that the music woke me and my husband up when we wanted to be able to sleep in. She matter-of -factly had me hold while she checked the policy. Once she verified I was correct, she turned off the music and asked if there’d be anything else. No apology, sounding almost as if she were annoyed I had her turn off the music. It was a bad mark in the place to be told I should abide by terms that the hotel itself didn’t (puzzling the staff didn’t know any better).
Also, Expedia advertised a special $80-something rate that somehow ballooned to $140-something dollars once the hotel added their resort & other fees and taxes (it was for a Monday night). Still a good deal for that area.
Apart from those experiences, the hotel has been beautifully remodeled with a mid-century modern vibe. The beds are really comfortable and the rooms are charming. They offer a continental breakfast that wasn’t advertised. Also, the man who checked us in and the restaurant staff were very nice, and the view is lovely.
Eric
Yöpyi 1 yön toukokuussa 2024