I’ve stayed at many hotels worldwide, & this hotel was the worst experience. They have extremely poor service, from towels, to a request for an extra blanket, to soap.
They charged us $250 US extra calling it a “cleaning fee”. I’ve been trying to email the hotel manager, & Hilton itself, several times, no one bothered to respond back. In 6 nights they cleaned my room once, & they charged me $250US.
My family had several rooms as well, & they hated the experience as well. They stayed for 3 nights & were told that they weren’t entitled for cleaning, since it was “just” the 3 nights. Hours of wait for towels. & every time we’d ask for a towel, or a sheet they said their dryer was broken & had the only 1 dryer. & this lasted for days.
Even Days Inn would’ve had a better service. This Homewood suites, certainly does not fall into the “Hilton standards”. Please do yourself a favour & find an alternative hotel.
