”I booked this room for my daughter. When she arrived, it was late, after a long and already frustrating day. When she pulled back the covers on her bed she found hair all in the bed. She stated there were also bugs in the room. When she tried to address with the staff, she was told repeatedly, through the interpretations of the staff member's children, that they had cleaned the room. No new bedding, apologies, or refund was offered. She slept on top of the comforter and had nightmares. We...
”The room was not as clean during this stay. I found a Taco Bell bag of food in the microwave, trash on the bathroom floor, and no bag in the ice cube container.”
”Parking was fine but as for the staff I checked in on Saturday booked a room for check out Tuesday I went out to run errands Monday when I come back all my things was taken out of my room my room was clean I go into the office to get my things they say they thought my check out was Monday anyway I got all my things back accept my portable Wifi box so I went to police station to report stolen property and they simply told me a lot of the staff are homeless drug addicts it was nothing they could...