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Arvostelut: Isle of Capri Casino Hotel

2.5 out of 5
Isle of Capri Casino Hotel
777 Isle of Capri Parkway, Lula, MS

Arvostelut

6,2
Arvosana 10 - Loistava. 162 kautta 935 arvostelua" "
Arvosana 8 - Hyvä. 231 kautta 935 arvostelua" "
Arvosana 6 - OK. 202 kautta 935 arvostelua" "
Arvosana 4 - Huono. 159 kautta 935 arvostelua" "
Arvosana 2 - Hirveä. 181 kautta 935 arvostelua" "

6,4/10

Siisteys

7,0/10

Henkilökunta ja palvelu

5,4/10

Palvelut/mukavuudet

6,0/10

Majoituspaikan kunto ja tilat

6,0/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Courtney, SHERWOOD

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I found hair on the floor
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Jason

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
none of the vending machines worked. No bartenders were at any of the bars. Checked out early and wouldn't approve a refund for my stay.
Yöpyi 4 yötä huhtikuussa 2024

8/10 Hyvä

Michael, Aberdeen

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were the absolute best part of the visit, very friendly, welcoming and helpful. Even though the room was supposedly smoke-free, it still smelled a lot of smoke, and the person next door made a lot of noise. Smoking goes with the territory, i guess, but it would be wonderful if the room didn’t smell of smoke. Food options limited. Wonderful staff.
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 14.4.2024
Thank you so much for your feedback! Come back and see us!

10/10 Loistava

LaShandria

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rooms have been recently remodeled. Clean and simple. Nothing fancy. Served my needs.
Yöpyi 1 yön maaliskuussa 2024
Management vastasi 14.4.2024
Thank you so much for your feedback! Come back and see us!

8/10 Hyvä

Bridgette

Yöpyi 1 yön maaliskuussa 2024
Management vastasi 14.4.2024
Thank you so much for your rating! Come back and see us!

8/10 Hyvä

Michael

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
This place is being renovated at this time, but it doesn’t really interfere with the lodging. The staff were friendly and efficient. Dining options at the casino are very limited and it is a 25-30 minute drive to any other options.
Yöpyi 1 yön maaliskuussa 2024
Management vastasi 14.4.2024
Thank you so much for your feedback! Come back and see us!

8/10 Hyvä

Cheryl

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Was heditant about booming as past visit hotel old and needing updayed. I enjoyed coming to an updated hotel facility.
Yöpyi 1 yön maaliskuussa 2024
Management vastasi 14.4.2024
Thank you so much for your feedback! Come back and see us!

8/10 Hyvä

carl

Yöpyi 1 yön maaliskuussa 2024
Management vastasi 14.4.2024
Thank you so much for your rating! Come back and see us!

8/10 Hyvä

Roxie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Surprisingly better
The hotel was much better then what previous reviews where. The hotel itself was going through renovations but it was clean and orderly. The only issue I had was the AC wasn’t cooling the room like it should and the WIFI didn’t seem to work up to par for the side of the building I was in. Other than that it was very nice stay.
Yöpyi 1 yön helmikuussa 2024
Management vastasi 14.4.2024
Thank you so much for your feedback!

10/10 Loistava

Robbie

Yöpyi 1 yön helmikuussa 2024
Management vastasi 14.4.2024
Thank you so much for your rating!

10/10 Loistava

Dianna

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024

6/10 OK

Michael

Liikematkailija
Huonoa: Henkilökunta ja palvelu
Vending machines rarely work correctly and the staff are not friendly.
Yöpyi 1 yön joulukuussa 2023

2/10 Hirveä

Douglas

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Horrible experience
Yöpyi 1 yön joulukuussa 2023

2/10 Hirveä

Jacqueline

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was infested with bugs and very smelly. The entire hotel need to be renovated
Yöpyi 3 yötä joulukuussa 2023
Shauna Griffin vastasi 4.1.2024
We are sorry to hear about your poor experience, Jacqueline. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. We are currently renovating the hotel rooms, so we hope you'll be back to give us another chance to show you our updated hotel rooms.

10/10 Loistava

Larry

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
To far away to my room.
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Roderica

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I’m from Lula so Isle of Capri have always been a go to hotel. The staff are friendly and they helped me with my dad that’s is a wheel chair. Room service was great and they stay was well worth it
Yöpyi 1 yön joulukuussa 2023
Shauna Griffin vastasi 6.1.2024
Thank you for your positive review, Roderica! We're delighted to hear that you had a great experience at Isle of Capri Lula. Our staff takes pride in providing friendly service and ensuring a comfortable stay for all our guests. We're glad we could assist you and your dad with the wheelchair accommodations. We appreciate your feedback and hope to welcome you back soon!

10/10 Loistava

Roderica

Yöpyi 1 yön joulukuussa 2023

4/10 Huono

Cory

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Yöpyi 3 yötä marraskuussa 2023

10/10 Loistava

Luella, little rock

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was wonderful and nice
Yöpyi 2 yötä joulukuussa 2023

2/10 Hirveä

Patsi

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This place is TERRIBLE! Mattresses were original to building it seemed. Mold on bathroom ceiling, hadn’t been painted in decades so there were chips all over all the walls. The internet didn’t work at all. The entire place smells like an ashtray, even in the nonsmoking rooms…..why even bother? The only restaurant has about 5 items to choose from. It’s just horrible! Then, they charged $157 a night?! Ridiculous!!!!
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Christine

Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Theresa

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä marraskuussa 2023

2/10 Hirveä

Jacquelyn

Matkusti ryhmän kanssa, Matkusti perheen kanssa
I reserved 2 rooms and paid in advance for them. Upon arrival they only had 1 room reserved if after I presented my receipt showing that I paid for 2 rooms. The rooms are outdated, no closets, and the food from O’Henry’s restaurant was terrible!!!!!!!!
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Barbara

Matkusti perheen kanssa
Vacaton
Great food, friendly service, room was clean and very comfortable
Yöpyi 1 yön lokakuussa 2023

8/10 Hyvä

Nicole

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Quick trip
Room smelled like mold and smoke but it looked clean and was clean. Beds were comfy and staff was very nice.
Yöpyi 1 yön lokakuussa 2023

2/10 Hirveä

Marquita

Yöpyi 1 yön lokakuussa 2023

6/10 OK

Michelle

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I paid online through Expedia for a King room - I received a double 😡 I didn’t know there wasn’t a fridge or microwave- bathroom was so outdated- it was confusing on how to even get to “check in” they didn’t even have coffee in the lobby- the lil coffee pot in the room was a joke - the chair in the room was SUPER DUSTY- Staff is very friendly - I understand that things are under construction but guest come first
Yöpyi 2 yötä lokakuussa 2023

6/10 OK

Rob

Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
The staff was excellent. Everyone I encountered was friendly and responsive to all my needs and questions. The property itself was probably a showcase at one time, but has been neglected for some time. The room was clean and stocked with all the necessities. However it was outdated and needed more or better lighting. I asked the front desk about free wifi and he gave me the info and then he said " We have it, but it is spotty. Depending on your room you might not be able to connect." He was correct, I could not from my room. Not his fault, I felt bad for him having to tell all the guests that.
Yöpyi 3 yötä lokakuussa 2023

2/10 Hirveä

Fernando

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023

2/10 Hirveä

Mary

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nothing that was supposed to be provided was there. No fridge, microwave, breakfast, or dining options were available. No place nearby to get food or groceries. Had to leave our trash and wet towels outside the door and wait for clean towels to be left in that spot. Our suite smelled like stale urine and carpeting was stained and dirty. We reserved 5 nights, considered leaving but had nowhere else to stay
Yöpyi 5 yötä lokakuussa 2023

4/10 Huono

CHARLES, CONWAY

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
We were not there for the casino. Our stay was proximity to the Blues Festival in Helena. There were these issues: Entrance to the hotel is hard to find. The entry lanes wander around the parking lot, directing you to the casino. I had to go inside to get directions to the hotel entrance. No remote for the TV. Maintenance brought several remotes to try, but none worked. We were able to get the TV on with a switch on the TV, but not able to change channels. The maintenance guy was sorry, but we never heard from him again. No working TV? Too bad. We could sign on to the hotel WIFI, but internet not available. When I asked the desk clerk about WIFI, he said it doesn't work well in some areas of the hotel. Fortunately, I have a "hotspot" on my phone. Water was "hard" not good to rinse soap off. Ice machine on the 2nd floor was out of order. I had to go down to 1st floor to get ice. Clearly, management is not interested in maintaining a reasonably cared for lodging facility.
Yöpyi 2 yötä lokakuussa 2023

8/10 Hyvä

T

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023

10/10 Loistava

Sharon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was excellent. The staff was great and very helpful
Yöpyi 3 yötä syyskuussa 2023

10/10 Loistava

Ovell

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
FRONT DEST SUP. vastasi 24.9.2023
we are so glad you enjoyed your self. please come back to see us. THANKS.

2/10 Hirveä

Caryn

Yöpyi 1 yön syyskuussa 2023

2/10 Hirveä

Tracy

Liikematkailija
Hyvää: Huoneen mukavuus
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2023

2/10 Hirveä

Jake

Yöpyi 1 yön syyskuussa 2023

10/10 Loistava

Edna

Yöpyi 1 yön syyskuussa 2023

2/10 Hirveä

Calvine

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We booked 1 room with 2 queen beds. We got there and had two double beds. Showed our booking paper to the guys at the front desk and ask to be moved to A room with Queen beds and he SMILED and kept SMILING and said that they didn't have any queen beds in their Hotel. Said Expedia is giving out WRONG information.The floor was dirty. We had 2 set of towels for 3 People. He took A copy of my Booking papers that stated: I booked 1 Classic Room, 2 Queen Beds. Also paid A hotel Booking protection for 3 People. We came there only to sleep, NOT to Gamble. When we left the room we were headed to Helen, West Helen and Marvell. HOPEFULLY I will never have to go there again. MOTEL 6 would have been A better place to stay. Atleast there we would have had room to sit other than on the Beds.
Yöpyi 2 yötä syyskuussa 2023
Curtis Powers vastasi 21.9.2023
Ms. Calvine, I'm glad you took the time to comment about your stay here at the Isle, but its unfortunate that your stay didn't meet your expectations. Our property is in the process of renovating, which will include having larger rooms and suites. We look forward to having you back and accommodating your needs. As always we appreciate your business.

2/10 Hirveä

Evana

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The base boards, lamps, and desk was dusty. The shower water was brown, turned wash cloth brown. Toilet kept bringing up stuff that was whatever in it. I complained, they said just let the water run until it clear.
Yöpyi 2 yötä syyskuussa 2023

2/10 Hirveä

Sharon

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2023

2/10 Hirveä

David

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
NEVER AGAIN
Moved 3 times to get a room with good ac, no hair dryer, carmel color water coming out of faucet, no kind of coffee pot throughout the whole place. Mold in the bathroom
Yöpyi 2 yötä elokuussa 2023
FRONT DEST SUP. vastasi 8.8.2023
SO SORRY FOR ANY INCONVENIECE

8/10 Hyvä

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The entire staff was very friendly and attentive to our needs. As well, they went out of their way to make special accomadations. There was two things missing....Should have had courtesy coffe makers in the lobby or in the lounge area for guests to get at their leisure, and no roulett table in the casino. Otherwise, very good experience
Yöpyi 2 yötä heinäkuussa 2023
Yasmine Malone vastasi 1.8.2023
Hi David! We're glad to know you had an overall great time while visiting our property. Thanks for the suggestion, we will keep this in mind as we consider ways to make our casino a better experience for you. Your feedback is very helpful to us.Best regards,Isle of Capri Lula

8/10 Hyvä

David

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the live dealers in the Casino
Yöpyi 1 yön heinäkuussa 2023
Yasmine Malone vastasi 1.8.2023
Hi David! Our dealers are a pleasure to have around. I'm glad to hear you had a good time with them as well. Your feedback is appreciated.

2/10 Hirveä

Donald

Matkusti perheen kanssa
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Do Not Stay Here!
Facility was VERY dirty, Unkept, & Smokey!
Yöpyi 1 yön heinäkuussa 2023
FRONT DESK vastasi 8.8.2023
SO SORRY FOR ANY INCONVENIENCE

6/10 OK

Michael

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Spiders in the bathroom. Yellow water coming from the sink and shower
Yöpyi 2 yötä heinäkuussa 2023

10/10 Loistava

Margie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I loved the view and ho safe while I was there
Yöpyi 1 yön heinäkuussa 2023
Paige Edgin vastasi 27.7.2023
We are absolutely delighted enjoyed the view. It gives us great encouragement to receive such amazing reviews, thank you once again and we look forward to welcoming you back soon.

6/10 OK

Natasha

Matkusti perheen kanssa
Hyvää: Huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2023

2/10 Hirveä

Shiann

Matkusti pienten lasten kanssa
Huonoa: Majoituspaikan kunto ja tilat
The carpet was filthy the phone didn’t work and the bed had stains on them terrible for almost 200 never will I ever stay there again
Yöpyi 1 yön heinäkuussa 2023
Yasmine Malone vastasi 27.7.2023
Shiann, we are sorry to hear about this experience. We do strive for excellent maintenance of our hotel rooms.

2/10 Hirveä

alvin

Matkusti kumppanin kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Dog hair and stains have pictures out middle of nowhere and pool was shut down never again left day early and it was my wifes birthday
Yöpyi 2 yötä heinäkuussa 2023
FRONT DESK vastasi 8.8.2023
SO SORRY FOR ANY INCONVENIENCE