Very unprofessional to put it nicely. I regreted getting the hotel the moment i booked it i read reviews adter booking it. Wont make that mistake again. When i got to the hotel to check in the lady at the counter brushed me off to the gentleman next to her he had had said im going to need two rooms this one is dirty, then checks me in sends me to the room. It was dirty, the smell coming from the room was awful. Already off to a bad start, we call down to the loby to let them know. Not much help there. Then we go to the loby they find us another room we go up to it and low and behold that ones durty to. I told them i wanted my money back after the first time. Now we lug our 3 kids and luggage back down to the lobby, by the second time the two people at the counter were literally screaming at eachother, hotel layout isnt very convenient considering you have to go outside in 30 degree weather, the layout of the hotel sucks. Anyway almost an hour later, after their already late 5pm check in, its now 6pm. We finally get a clean room. We have to put on our own pillowcases, one of the pillows had blood stains on it. Black mold in the room, no batteries in the smoke detector, 1 remote with no batteries. Be were on a patio room by then so had to go outside to get to the pool. Now the only good thing about the pool was the room was warm, the water had to much chlorine, out made your eyes burn, you couldn't see through the water very foggy, black mold everywhere. Just awful