Terassi/patio
Tarkista saatavuus

Arvostelut: Vila Galé Santa Cruz

4 out of 5
Vila Galé Santa Cruz
Rua de Sao Fernando, 5, Santa Cruz

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 122 kautta 237 arvostelua" "
Arvosana 8 - Hyvä. 86 kautta 237 arvostelua" "
Arvosana 6 - OK. 19 kautta 237 arvostelua" "
Arvosana 4 - Huono. 6 kautta 237 arvostelua" "
Arvosana 2 - Hirveä. 4 kautta 237 arvostelua" "

9,2/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Elina

Yöpyi 1 yön joulukuussa 2022
Lcaldeira vastasi 4.3.2024
Dear Guest,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)

10/10 Loistava

Rooma pala palalta

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
täydellinen näkymä
Ensimmäistä kertaa valitsin de luxe -huoneen ja se kannatti! Täydellinen näkymä valtamerelle, jota yölläkin heräsin katsomaan☺Pieni vinkki: valitse alacarte, älä buffettia suurinpiirtein samalla hinnalla erinomaista ruokaa. Ilmainen kuljetus Funchaliin useita kertoja päivässä.

10/10 Loistava

Marketta, Helsinki

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Holidays at Madeira
We enjoyed the visit very much. All the local people were very friendly in and outside the hotel. We would have liked to get more information about different events in the hotel and at the village. Anyhow, the voyage as whole was very successful, breakfast was very good and luxorous and the Spa was very nice.

8/10 Hyvä

Pekka, helsinki

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
siisti hotelli
yksi yö ennen lentoa kotiin. siisti hotelli. lähellä lentokenttää.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Loistoa meren rannalla
Hotelli oli tasokas. Ystävällinen ja osaava henkilökunta. Lyhyt matka lentokentälle, autolla noin. 5min. Hotellilla iso ulkouima-allas ja sisällä siisti ja viihtyisä spa. Aamupala oli yleellinen.

8/10 Hyvä

Tepa

Hyvää: Henkilökunta ja palvelu
Lentokentän läheisyys hyvä
Hyvä hotelli ,ajatellen lennolle lähtöä.Todella monipuolinen ja hyvä aamiainen.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lähellä lentokenttää kauniilla maisemalla
Hotelli oli erittäin siisti ja korkeatasoinen. Ympäristö oli kaunis ja hyvinhoidettu. Meidän makuumme paikka oli vähän liiankin sliipattu ja muut hotellivieraat aika lailla erityylisiä ja pääosin vanhempaa väkeä... Palvelu oli pääsääntöisesti hyvää, vaikka ensin saimmekin huoneen näkymällä "vastapäinen seinä", vaikka olimmekin maksaneet merinäköalasta. Huoneen vaihto onnistui kuitenkin ok, ja kaikki toimi sen jälkeen hyvin. Aamulla hotellin järjestämä kuljetus lentokentälle kesti n. 5 min ja maksoi vaivaiset 6 euroa kahdelta hengeltä.

10/10 Loistava

Simo N.

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Merenranta resort parhaimmillaan
Henkilökunta oli ammattitaitoista ja ystävällistä, hotelli huippukunnossa ja tyylikäs. Suosittelen.

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu

10/10 Loistava

Michael-Thomas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Alles war so, wie erwartet. Das ist heutzutage selten.
Yöpyi 7 yötä huhtikuussa 2024
Lcaldeira vastasi 29.4.2024
Sehr geehrter Gast,Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.Luis Caldeira( Hoteldirektor)

8/10 Hyvä

Clare

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Large, clean facility, close to restaurants and airport. Just a bit noisy.
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Abhay

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very quiet and convenient
Yöpyi 2 yötä helmikuussa 2024

8/10 Hyvä

NEIL

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024

10/10 Loistava

Fraser

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä marraskuussa 2023
lcaldeira vastasi 19.11.2023
Obrigado pelo seu comentário

2/10 Hirveä

Maria

Yöpyi 4 yötä lokakuussa 2023
lcaldeira vastasi 4.12.2023
Than k you

6/10 OK

ALBERTO, Grand Island

Matkusti perheen kanssa
Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
Yöpyi 6 yötä lokakuussa 2023
lcaldeira vastasi 2.11.2023
Dear Alberto,Thank you for your comments. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On our own behalf and on that of the Vila Galé Santa Cruz Hotel team, we hope we have the honour of hosting you again in a near future.Kind regardsLuis Caldeira(General Manager)

8/10 Hyvä

Roland, Gränichen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sehr nahe am Flughafen. Speisesaal etwas unpersönlich.
Yöpyi 1 yön lokakuussa 2023
lcaldeira. vastasi 27.10.2023
Sehr geehrter Gast,Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.Luis Caldeira( Hoteldirektor)

8/10 Hyvä

Annette von

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Der Flughafen ist zwar in unmittelbarer Nähe, da wir aber den ganzen Tag unterwegs waren, ist das für uns nicht relevant gewesen.
Yöpyi 7 yötä syyskuussa 2023
lcaldeira vastasi 13.9.2023
Dear Annette,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)

10/10 Loistava

Meirav

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2023
lcaldeira vastasi 13.9.2023
Dear Meirav,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)

2/10 Hirveä

Patricio

Yöpyi 2 yötä heinäkuussa 2023

10/10 Loistava

Maria

Yöpyi 4 yötä toukokuussa 2023
Lcaldeira vastasi 4.3.2024
Dear Guest,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)

8/10 Hyvä

David

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2023
Lcaldeira vastasi 4.3.2024
Dear Guest,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)

10/10 Loistava

Ribert

Yöpyi 2 yötä toukokuussa 2023
Lcaldeira vastasi 4.3.2024
Dear Guest,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)

6/10 OK

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Comfortable, but boring
Hotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.
Yöpyi 1 yön huhtikuussa 2023
Lcaldeira vastasi 2.5.2023
Dear Michael,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)

10/10 Loistava

Alan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pleasant stay
Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.
Yöpyi 1 yön huhtikuussa 2023
Lcaldeira vastasi 26.4.2023
DearAlan, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests. We look forward to having you back again! Yours faithfully, Luis Caldeira (General Manager)

6/10 OK

Jose da Costa

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä maaliskuussa 2023
Lcaldeira vastasi 23.3.2023
Estimado José Costa, Muito Obrigado pela sua preferência. Obrigado pelo seu comentário. Ficamos satisfeitos em saber que aproveitou bem a sua estadia e esperamos voltar a vê-lo num hotel Vila Galé "perto de si". Melhores Cumprimentos Luis Caldeira (Director Geral)

10/10 Loistava

Manuel Aveiro

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The creek that runs near the building was not clean! It smells at times . Has nothing to do with the property I. Want to thank you . I hope to be back soon! I enjoyed Thank you agian .
Yöpyi 20 yötä helmikuussa 2023
Lcaldeira vastasi 17.3.2023
Dear Manuel, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager)

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2023
Lcaldeira vastasi 15.3.2023
Estimado Cliente, Muito Obrigado pela sua preferência. Obrigado pelo seu comentário. Ficamos satisfeitos em saber que aproveitou bem a sua estadia e esperamos voltar a vê-lo num hotel Vila Galé "perto de si". Melhores Cumprimentos Luis Caldeira (Director Geral)

10/10 Loistava

Leonid

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean hotel with ocean view, 5 min from the airport
Yöpyi 1 yön helmikuussa 2023
Lcaldeira vastasi 20.2.2023
Dear Leonid, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon. Best regards, Luis Caldeira (General Manager)

10/10 Loistava

Felisberto

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2023
Lcaldeira vastasi 30.1.2023
Dear Felisberto, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests. We look forward to having you back again! Yours faithfully, Luis Caldeira (General Manager)

8/10 Hyvä

Sven

Yöpyi 1 yön tammikuussa 2023
Lcaldeira vastasi 23.1.2023
Dear Sven, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We were very pleased to read your message about our hotel and staff. Your comments are very valuable for us and for our future guests. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager)

8/10 Hyvä

Torill

Yöpyi 1 yön marraskuussa 2022
Lcaldeira vastasi 25.11.2022
Dear Toril, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We were very pleased to read your message about our hotel and staff. Your comments are very valuable for us and for our future guests. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager)

10/10 Loistava

Eduardo

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lcaldeira vastasi 4.3.2024
Dear Guest,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)

10/10 Loistava

Dagmar, Burlington

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property near the airport. We had a 5 am departure so we had to leave at 3 am. I recommend this property. Some staff at the front desk was not too friendly.
Yöpyi 1 yön lokakuussa 2022
lcadeira vastasi 31.10.2022
Dear Dagmar, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager)

10/10 Loistava

Malgorzata

Yöpyi 1 yön lokakuussa 2022
lcadeira vastasi 31.10.2022
Dear Malgorzata, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager)

6/10 OK

Daniel

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it's sort of a "resort-style" hotel but just didn't hit the mark on actual service. Don't get me wrong, the hotel is nice, the views are great and right on the beach... it's just the beach is all rock and stone so you can't really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe's type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I'm sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.
Yöpyi 3 yötä lokakuussa 2022
lcaldeira vastasi 14.11.2022
Dear Daniel, Thank you very much for your comments about your experience in Vila Galé Santa Cruz Hotel. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On our own behalf and on that of the Vila Galé Santa Cruz Hotel team, we hope we have the honour of hosting you again in a near future. Kind regardsLuis Caldeira(General Manager)

8/10 Hyvä

Stephen, Waterlooville

Matkusti ryhmän kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,
Yöpyi 3 yötä syyskuussa 2022
lcaldeira vastasi 28.9.2022
Dear Stephen, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager)

10/10 Loistava

Marrla

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.
Yöpyi 4 yötä elokuussa 2022
lcadeira vastasi 25.8.2022
Dear Marrla, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager)

8/10 Hyvä

Daniel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2022
lcadeira vastasi 10.8.2022
Dear Daniel, Thank you very much for your evaluation. Hoping to welcome you again in a near future . Best regards The Management

6/10 OK

Idriss

Matkusti kumppanin kanssa
Huonoa: Siisteys
There was no room cleaning until we asked them to even then did not do a proper job cleaning .There was no kettle in the room so I asked the room cleaning lady she said No they do not provide in room. I asked in reception the Lady Chris gave me one straightaway. We booked half board the evening meal would not give us water unless we paid we have had HB before that included soft drinks water and tea/coffee very disappointed buffet choice was not great. They told us we must buy a cap when using the swimming pool which I think is unfair they should provide them as I have never come across paying for a swimming cap for men and women its their rules they should provide. The spa facilities have communication problem different staff tells you different things ie booking sauna steam room Jacuzzi towels etc just annoying really. The reception area is just dead and gloomy they put out some kind of refreshing drink there which always looks dirty and staled seem like its been there for days. The shuttle service was good . The staff at check in reception desk need to be more friendly approachable rather than being serious and finish with you as quick as possible. I must say the young Lady at the reception desk who works nights only 19 or 20 years of age was absolutely fantastic always listened helpful very professional she is 10 out of 10 she should be given a medal wishing her all the best in her very bright future she truly deserve. All in all it was ok not great but yeah thanks
Yöpyi 3 yötä kesäkuussa 2022
lcadeira vastasi 30.6.2022
Dear Idriss, Thank you for your comments. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On our own behalf and on that of the Vila Galé Santa Cruz Hotel team, we hope we have the honour of hosting you again in a near future. Kind regards Luis Caldeira (General Manager)

10/10 Loistava

Christina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful!
Yöpyi 1 yön kesäkuussa 2022
lcadeira vastasi 27.6.2022
Dear Christina, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager)

10/10 Loistava

francoise

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hôtel confortable, personnel accueillant
Hôtel agréable et confortable, le personnel est accueillant, dommage que le parking de l’hôtel soit payant. Bouteilles d'eau dans le frigo offertes, manque les mouchoirs et le petit café dans la chambre.
Yöpyi 4 yötä kesäkuussa 2022
lcaldeira vastasi 9.6.2022
Cher Client, Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre opinion sur votre expérience dans notre hôtel. C'est avec grand plaisir que nous apprenons que vous avez passé un agréable séjour en notre compagnie. Nous espérons vous accueillir à nouveau très bientôt. Bien cordialement, Luis Caldeira

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Confortable room, great location near airport, spa facilities, good breakfast. Unfortunately no early check-in was possible. Recommended for a relaxing stay.
Yöpyi 1 yön toukokuussa 2022
lcaldeira vastasi 9.6.2022
Dear Guest, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests. We look forward to having you back again! Yours faithfully, Luis Caldeira (General Manager)

8/10 Hyvä

Karen

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Stayed bed and breakfast. Good breakfast, something for everyone. Rooms are clean and comfortable. Tea and coffee making facilities would be a nice touch.
Yöpyi 7 yötä toukokuussa 2022
lcadeira vastasi 27.6.2022
Dear Karen, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager)

8/10 Hyvä

Héloïse

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Personnel à revoir
Très bel hôtel, point positif étant la piscine ayant une vue directe sur la mer. Côté négatif, la literie est assez dure, de plus le personnel semble assez facilement ennuyée par les réclamations. Notamment un appel au room service où on nous redirige vers un numéro qui ne répond pas et on le signale à plusieurs reprises. Le personnel fini par décrocher sur l’autre ligne et nous raccroche au nez. Plusieurs appels après, la personne au bout du fil souffle lorsque nous commandons deux sandwichs. Peu mieux faire niveau service. Cependant le personnel du petit déjeuner est très agréable.
Yöpyi 2 yötä toukokuussa 2022
lcadeira vastasi 27.6.2022
Dear Héloise, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests. We look forward to having you back again. Yours faithfully, Luis Caldeira (General Manager)

10/10 Loistava

marie france

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Emplacement de notre chambre
Yöpyi 7 yötä huhtikuussa 2022
Lcaldeira vastasi 3.5.2022
Dear Marie, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon. Best regards, Luis Caldeira (General Manager)

8/10 Hyvä

Martin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice Hotel on the beach with great places to walk. Lots of restaurants at walking distance. We would have liked to have a mini-fridge in the room. Super fast internet! (90mb )
Yöpyi 1 yön huhtikuussa 2022
lcaldeira vastasi 29.4.2022
Dear Martin, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon. Best regards, Luis Caldeira (General Manager)

10/10 Loistava

Jens

Yöpyi 1 yön huhtikuussa 2022
lcaldeira vastasi 10.5.2022
Estimado Jens, Muito obrigado pela sua preferência. Luis Caldeira (Director Geral)

10/10 Loistava

Pietro, McLean

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sehr gutes Hotel in der Nähe zum Flughafen. Je nach Windrichtung sind die Flieger aber gut zu hören...
Yöpyi 14 yötä huhtikuussa 2022
lcaldeira vastasi 18.4.2022
Dear Pietro, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests. We look forward to having you back again! Yours faithfully, Luis Caldeira (General Manager)

10/10 Loistava

Gary

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel in a stunning location
Yöpyi 4 yötä huhtikuussa 2022
lcadeira vastasi 13.4.2022
Dear Guest, Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests. We look forward to having you back again! Yours faithfully, Luis Caldeira (General Manager)