Presidential-sviitti, 1 suuri parisänky | Ylelliset vuodevaatteet, ilmaiset minibaarituotteet

Arvostelut: Sofitel Shahd Al Madinah

5 out of 5
Sofitel Shahd Al Madinah
King Fahad Road, Building 2943, Madinah

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 132 kautta 240 arvostelua" "
Arvosana 8 - Hyvä. 49 kautta 240 arvostelua" "
Arvosana 6 - OK. 23 kautta 240 arvostelua" "
Arvosana 4 - Huono. 17 kautta 240 arvostelua" "
Arvosana 2 - Hirveä. 19 kautta 240 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Omar

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic!
Yöpyi 2 yötä toukokuussa 2024
Hotel Management vastasi 20.5.2024
Dear Omar,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

6/10 OK

Ahmad

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
The building is so cramped, from the size of the elevators to the dining area to the rooms. Everything is so compact making it feel like you can’t relax and rejuvenate. The buffets are pretty good. The staff is very kind and friendly and helpful. Barely any sunlight in the rooms
Yöpyi 2 yötä toukokuussa 2024
Hotel Management vastasi 19.5.2024
Dear Ahmad,Thank you for taking the time to share your positive feedback about our buffet and staff service. We appreciate your comments about the size of elevator and room dining and room ambience and will consider them for continuous improvement. We hope you will consider giving us another chance to exceed your expectations.

2/10 Hirveä

Adel

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 4 yötä toukokuussa 2024
Hotel Management vastasi 19.5.2024
Dear Adel, Our team is always keen to provide exceptional service and we apologize for not meeting your needs. We appreciate your feedback and will use it to improve our services. So, we hope you give us the opportunity to discuss more about your experience on a private message. We hope you'll give us another chance to serve you in the future.

8/10 Hyvä

Azeema

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall great location, very nice breakfast, room was okay. I would recommend if you can afford the cost.
Yöpyi 1 yön toukokuussa 2024
Hotel Management vastasi 19.5.2024
Dear Azeema,Thank you for taking the time to share your experience regarding our breakfast, room, and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 Loistava

Maitham

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Every thing was great 👍👍👍
Yöpyi 3 yötä toukokuussa 2024
Hotel Management vastasi 19.5.2024
Dear Maitham,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

Sarah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Hotel Management vastasi 19.5.2024
Dear Sarah,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 Hyvä

Mohammed, Laurel

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
For the most part, it was great. However price is little too high perhaps its because hotel is within Al Haram.
Yöpyi 4 yötä toukokuussa 2024
Hotel Management vastasi 16.5.2024
Dear Mohammed,We understand that budget can be a concern when booking a hotel, but we want to assure you that our prices are competitive for the level of service and amenities we provide. We're confident that you'll find our hotel to be well worth the investment, as our prices fluctuate based on your stay dates, number of guests, and room selection. We look forward to welcoming you and assisting you in booking a room that meets your needs.

10/10 Loistava

Khadija

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We went to religious purpose its very close to masjid Nabwi staff is very friendly I wish they put small microwave in every room
Yöpyi 7 yötä toukokuussa 2024
Hotel Management vastasi 16.5.2024
Dear Khadija,Thank you for taking the time to share your positive feedback about our location and staff. We appreciate your comments about the room amenities and will consider them for continuous improvement. We hope you will consider giving us another chance to exceed your expectations.

10/10 Loistava

shahid, Waynesboro

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location. Very close, 3 min walk, to Masjid Nabawi. All the fast food places within 1 min walk. Airport is 20 min and train station is 15 min.
Yöpyi 3 yötä toukokuussa 2024
Hotel Management vastasi 13.5.2024
Dear Shahid,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

10/10 Loistava

Zulkarnain, Ottawa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very close proximity to Nabawi Mosque
Yöpyi 1 yön toukokuussa 2024
Hotel Management vastasi 13.5.2024
Dear Zulkarnain,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

10/10 Loistava

Omar

Hyvää: Siisteys
Yöpyi 3 yötä huhtikuussa 2024
Hotel Management vastasi 7.5.2024
Dear Omar,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 Hyvä

Eden

Hyvää: Siisteys ja henkilökunta ja palvelu
.
Yöpyi 4 yötä huhtikuussa 2024
Hotel Management vastasi 5.5.2024
Dear Eden,We're delighted that you shared your experience in our hotel with us, and we hope to have the opportunity to exceed your expectations on your next visit.

8/10 Hyvä

Khalid

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Proximity to Haram…very convenient!
Yöpyi 5 yötä huhtikuussa 2024
Hotel Management vastasi 29.4.2024
Dear Khalid,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

10/10 Loistava

Fardad, Los Angeles

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A great experience
Yöpyi 4 yötä huhtikuussa 2024
Hotel Management vastasi 28.4.2024
Dear Fardad,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

abdul

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great all around
Yöpyi 3 yötä huhtikuussa 2024
Karima El idrissi vastasi 19.4.2024
Dear Abdul,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Hamza

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food is great, tried breakfast and dinner buffets for many days, quality and variety is great. Service is good, service is great as well and very responsive
Yöpyi 5 yötä huhtikuussa 2024
Karima El idrissi vastasi 14.4.2024
Dear Hamza,Thank you for taking the time to share your positive feedback about our location, buffet and staff. We're glad that our efforts to create a spiritual atmosphere didn't go unnoticed and that you found your stay joyful. We can't wait to welcome you back.

10/10 Loistava

CHAUDHARY Asif

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very close to haram and best place for family with kids
Yöpyi 11 yötä maaliskuussa 2024
Hotel Management vastasi 13.4.2024
Dear Chaudhary,Thank you for taking the time to express your experience regarding our special location, as we emerged as a luxury lifestyle at the doorstep of the Prophet Mosque to give you the opportunity to experience the spiritual atmosphere combined with comfort and serenity. We hope you'll come back and visit us soon.

10/10 Loistava

Masawar

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had a great stay, thank you.
Yöpyi 5 yötä huhtikuussa 2024
Karima El idrissi vastasi 11.4.2024
Dear Masawar ,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Isra

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel close to Masjid Nabwi, food options are great and close to all shopping. Would stay again
Yöpyi 5 yötä maaliskuussa 2024
Hotel Management vastasi 27.3.2024
Dear Isra,Thank you for taking the time to share your experience regarding our buffet and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 Loistava

Muhammad Bin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
All top notch
Yöpyi 1 yön maaliskuussa 2024
Hotel Management vastasi 26.3.2024
Dear Muhammad,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

Osama

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel with an easy access to the Haram, lovely stay with a fantastic staff and an excellent breakfast
Yöpyi 2 yötä maaliskuussa 2024
Hotel Management vastasi 25.3.2024
Dear Osama,Thank you for taking the time to share your experience regarding our staff, breakfast and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 Loistava

Hamdan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were very help and friendly
Yöpyi 2 yötä maaliskuussa 2024
Hotel Management vastasi 18.3.2024
Dear Hamdan,We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

10/10 Loistava

Tariq

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We love our stay in Madina, in Sofitel Shahd Al Madinah, we will definitely book this hotel again inshAllah, highly recommend every one.
Yöpyi 2 yötä maaliskuussa 2024
Hotel Management vastasi 14.3.2024
Dear Tariq,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

MOHAMMAD

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2024
Karima El idrissi vastasi 5.3.2024
Dear Mohammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Fawzy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Recommend it
Yöpyi 3 yötä helmikuussa 2024
Hotel Management vastasi 3.3.2024
Dear Fawzy,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

4/10 Huono

Shoaib

Yöpyi 4 yötä helmikuussa 2024
Hotel Management vastasi 21.3.2024
Dear Shoaib, Our team is always keen to provide exceptional service and we apologize for not meeting your needs. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to serve you in the future.

10/10 Loistava

Mohamed

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Amazing staff specially cleaning people and the front desk
Yöpyi 3 yötä helmikuussa 2024
Hotel Management vastasi 28.2.2024
Dear Mohamed,We're over the moon to hear that our housekeeping and reception staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

6/10 OK

Abdullah Hashmi

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä helmikuussa 2024
Hotel Management vastasi 25.2.2024
Dear Abdullah,We appreciate your review and we're thrilled that you chose our hotel. We're always looking for ways to improve our service to meet your expectations for a 5-star experience. We hope to see you again soon.

10/10 Loistava

Reem

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä tammikuussa 2024
Hotel Management vastasi 18.2.2024
Dear Reem,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

Moosa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Most friendly and helpful receptionist and staff ever, lovely and great first impressions of hotel. VERY CLOSE TO THE HARAM!!! Breakfast buffet was exceptional and great service by the staff. Thank you for the room upgrade!!! Totally took us by surprise. Made our stay even more special. The car driver who drove us to Jeddah airport of the hotel rental service was very friendly and had good local knowledge. Thank you Sofitel!!!
Yöpyi 4 yötä tammikuussa 2024
Hotel Management vastasi 13.2.2024
Dear Moosa,Thank you for taking the time to share your experience regarding our reception staff, breakfast, transportation, and our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Loistava

Tawfik, Springfield Gardens

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location and interior
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 8.2.2024
Dear Tawfik,Thank you for taking the time to share your experience regarding our interiors and special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Loistava

Abdul Rauf

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä tammikuussa 2024
Karima El idrissi vastasi 5.2.2024
Dear Abdul Rauf,We pride ourselves on delivering exceptional service, and we're delighted to hear that our staff was able to make your stay a truly special one. We will deliver your kind words to Ms. Omaima, Mr. Mohamed, Mr. Hamify, Mr. Ayman, and Chef Ismael personally to let them know how their service got noticed. We appreciate your feedback about the reservations and will use it to improve our service going forward. We hope to have the pleasure of welcoming you back soon.

2/10 Hirveä

Mbaye

Very expensive and reception no kind
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 4.2.2024
Dear Mbaye,Thank you for bringing this to our attention. We appreciate your feedback about the reception staff and will work to improve our service. We understand that budget can be a concern when booking a hotel, but we want to assure you that our prices are competitive for the level of service and amenities we provide. We're confident that you'll find our hotel to be well worth the investment, as our prices fluctuate based on your stay dates, number of guests, and room selection. We look forward to welcoming you and assisting you in booking a room that meets your needs.

6/10 OK

NAIEM

Yöpyi 3 yötä tammikuussa 2024
Hotel Management vastasi 4.2.2024
Dear Naiem,We appreciate your review and we're thrilled that you chose our hotel. We're always looking for ways to improve our service to meet your expectations for a 5-star experience. We hope to see you again soon.

10/10 Loistava

Mustafa

Yöpyi 3 yötä tammikuussa 2024
Hotel Management vastasi 21.3.2024
Dear Mustafa,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

Yusra, Yagoona

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing Hotel, perfect location.
Yöpyi 2 yötä tammikuussa 2024
Hotel Management vastasi 30.1.2024
Dear Yusra,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

2/10 Hirveä

Cheikh

Yöpyi 1 yön tammikuussa 2024
Hotel Management vastasi 30.1.2024
Dear Cheikh, We appreciate your feedback regarding your stay, and we are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

10/10 Loistava

ahmed

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff is very welcoming, the location is the best, very clean and tidy, highly recommended
Yöpyi 3 yötä tammikuussa 2024
Hotel Management vastasi 28.1.2024
Dear Ahmed,Thank you for taking the time to share your experience regarding our staff service, hotel cleanliness and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Loistava

Anas, Riyadh

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great
Yöpyi 3 yötä joulukuussa 2023
Karima El idrissi vastasi 26.1.2024
Thank you for your Feedback

10/10 Loistava

Malik

Our stay was great Staff was very nice At check in and check out reception person Ahmad was very friendly and helpful
Yöpyi 4 yötä tammikuussa 2024
Karima El idrissi vastasi 26.1.2024
Thank you so much for your Feedback!

10/10 Loistava

Abdalla

Yöpyi 4 yötä tammikuussa 2024
Hotel Management vastasi 21.1.2024
Dear Abdalla,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

Maha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Hotel Management vastasi 21.1.2024
Dear Maha,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 Hyvä

Manal

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Perfect property to stay with family and be close to masjid el Nabawi …. My only conern was guests’ hygiene and food bars need to be monitored by staff for the health safety of all guests …. People do strange things that is soo unhygienic:(
Hotel Management vastasi 21.1.2024
Dear Manal,Your satisfaction is our top priority and we're so delighted that you enjoyed our location. We appreciate your feedback about the food bar and will work to improve it. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

10/10 Loistava

Yusra, Yagoona

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing Hotel, perfect location. Excellent Customer Service. My family loved it, thank You
Yöpyi 2 yötä tammikuussa 2024
Hotel Management vastasi 15.1.2024
Dear Yusra,Thank you for taking the time to share your experience regarding our staff service and our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Loistava

Jimmy

Hyvää: Palvelut/mukavuudet
Hotel Management vastasi 9.1.2024
Dear Jimmy,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

Babar

Yöpyi 4 yötä joulukuussa 2023
Karima El idrissi vastasi 26.1.2024
Thank you for your feedback

6/10 OK

Zameer

Huonoa: Henkilökunta ja palvelu
Amazing food, vest location for families. Shower floods the bathroom, skirting boards mouldy. Lifts take long, but OK if leaving 30mins before azaan. MOST IMPORTANTLY Despite paying alot of money - made to feel like 2nd class guest. Shortage of table at dinner time - was told to sit anywhere, then told to move as table was reserved for VIP, despite not having anything to indicate it was reserved. Certain entrances are only for VIP, so then you have to walk round. Hotel would be awesome if they treated everyone equally.
Yöpyi 2 yötä joulukuussa 2023
Karima El idrissi vastasi 6.1.2024
Dear Zameer,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Muhammad

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They have a lot of options and very close from Masjid E Nabwi
Yöpyi 2 yötä joulukuussa 2023
Karima El idrissi vastasi 6.1.2024
Dear Muhammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Very Average - Save the Money
Aside from the proximity to the Masjid, just about everything else is average or below average compared to similarly tiered hotels.
Yöpyi 3 yötä joulukuussa 2023
Karima El idrissi vastasi 6.1.2024
Dear our Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Huono

Omar

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bad choice
It was a bad choice. This is definitely not 5 stars hotel compared with the amount I paid per night. It is not clean, not comfortable and not well furnished. Staff were not helpful at all. This was worst experience with Sofitel. The AC wasn’t working and I complained but nobody fixed it or change the room at least. I shocked how Hotels.com has rooms in this level in 5 stars hotel. I think hotels not respecting Hotels.com clients that’s why I received this bad rooms.
Yöpyi 2 yötä joulukuussa 2023
Hotel Management vastasi 2.1.2024
Dear Omar, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the price, furniture, facilities, hotel cleanliness, and air conditioning and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.