Presidential-sviitti, 1 suuri parisänky | Ylelliset vuodevaatteet, ilmaiset minibaarituotteet

Arvostelut: Sofitel Shahd Al Madinah

5 out of 5
Sofitel Shahd Al Madinah
King Fahad Road, Building 2943, Madinah

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 122 kautta 225 arvostelua" "
Arvosana 8 - Hyvä. 46 kautta 225 arvostelua" "
Arvosana 6 - OK. 22 kautta 225 arvostelua" "
Arvosana 4 - Huono. 17 kautta 225 arvostelua" "
Arvosana 2 - Hirveä. 18 kautta 225 arvostelua" "

8,2/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Khalid

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Proximity to Haram…very convenient!
Yöpyi 5 yötä huhtikuussa 2024
Hotel Management vastasi 29.4.2024
Dear Khalid,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

10/10 Loistava

Fardad, Los Angeles

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A great experience
Yöpyi 4 yötä huhtikuussa 2024
Hotel Management vastasi 28.4.2024
Dear Fardad,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

abdul

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great all around
Yöpyi 3 yötä huhtikuussa 2024
Karima El idrissi vastasi 19.4.2024
Dear Abdul,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Hamza

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food is great, tried breakfast and dinner buffets for many days, quality and variety is great. Service is good, service is great as well and very responsive
Yöpyi 5 yötä huhtikuussa 2024
Karima El idrissi vastasi 14.4.2024
Dear Hamza,Thank you for taking the time to share your positive feedback about our location, buffet and staff. We're glad that our efforts to create a spiritual atmosphere didn't go unnoticed and that you found your stay joyful. We can't wait to welcome you back.

10/10 Loistava

CHAUDHARY Asif

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very close to haram and best place for family with kids
Yöpyi 11 yötä maaliskuussa 2024
Hotel Management vastasi 13.4.2024
Dear Chaudhary,Thank you for taking the time to express your experience regarding our special location, as we emerged as a luxury lifestyle at the doorstep of the Prophet Mosque to give you the opportunity to experience the spiritual atmosphere combined with comfort and serenity. We hope you'll come back and visit us soon.

10/10 Loistava

Masawar

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had a great stay, thank you.
Yöpyi 5 yötä huhtikuussa 2024
Karima El idrissi vastasi 11.4.2024
Dear Masawar ,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Isra

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel close to Masjid Nabwi, food options are great and close to all shopping. Would stay again
Yöpyi 5 yötä maaliskuussa 2024
Hotel Management vastasi 27.3.2024
Dear Isra,Thank you for taking the time to share your experience regarding our buffet and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 Loistava

Muhammad Bin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
All top notch
Yöpyi 1 yön maaliskuussa 2024
Hotel Management vastasi 26.3.2024
Dear Muhammad,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

Osama

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel with an easy access to the Haram, lovely stay with a fantastic staff and an excellent breakfast
Yöpyi 2 yötä maaliskuussa 2024
Hotel Management vastasi 25.3.2024
Dear Osama,Thank you for taking the time to share your experience regarding our staff, breakfast and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 Loistava

Hamdan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were very help and friendly
Yöpyi 2 yötä maaliskuussa 2024
Hotel Management vastasi 18.3.2024
Dear Hamdan,We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

10/10 Loistava

Tariq

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We love our stay in Madina, in Sofitel Shahd Al Madinah, we will definitely book this hotel again inshAllah, highly recommend every one.
Yöpyi 2 yötä maaliskuussa 2024
Hotel Management vastasi 14.3.2024
Dear Tariq,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

MOHAMMAD

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2024
Karima El idrissi vastasi 5.3.2024
Dear Mohammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Fawzy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Recommend it
Yöpyi 3 yötä helmikuussa 2024
Hotel Management vastasi 3.3.2024
Dear Fawzy,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

4/10 Huono

Shoaib

Yöpyi 4 yötä helmikuussa 2024
Hotel Management vastasi 21.3.2024
Dear Shoaib, Our team is always keen to provide exceptional service and we apologize for not meeting your needs. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to serve you in the future.

10/10 Loistava

Mohamed

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Amazing staff specially cleaning people and the front desk
Yöpyi 3 yötä helmikuussa 2024
Hotel Management vastasi 28.2.2024
Dear Mohamed,We're over the moon to hear that our housekeeping and reception staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

6/10 OK

Abdullah Hashmi

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä helmikuussa 2024
Hotel Management vastasi 25.2.2024
Dear Abdullah,We appreciate your review and we're thrilled that you chose our hotel. We're always looking for ways to improve our service to meet your expectations for a 5-star experience. We hope to see you again soon.

10/10 Loistava

Moosa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Most friendly and helpful receptionist and staff ever, lovely and great first impressions of hotel. VERY CLOSE TO THE HARAM!!! Breakfast buffet was exceptional and great service by the staff. Thank you for the room upgrade!!! Totally took us by surprise. Made our stay even more special. The car driver who drove us to Jeddah airport of the hotel rental service was very friendly and had good local knowledge. Thank you Sofitel!!!
Yöpyi 4 yötä tammikuussa 2024
Hotel Management vastasi 13.2.2024
Dear Moosa,Thank you for taking the time to share your experience regarding our reception staff, breakfast, transportation, and our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Loistava

Tawfik, Springfield Gardens

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location and interior
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 8.2.2024
Dear Tawfik,Thank you for taking the time to share your experience regarding our interiors and special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

2/10 Hirveä

Mbaye

Very expensive and reception no kind
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 4.2.2024
Dear Mbaye,Thank you for bringing this to our attention. We appreciate your feedback about the reception staff and will work to improve our service. We understand that budget can be a concern when booking a hotel, but we want to assure you that our prices are competitive for the level of service and amenities we provide. We're confident that you'll find our hotel to be well worth the investment, as our prices fluctuate based on your stay dates, number of guests, and room selection. We look forward to welcoming you and assisting you in booking a room that meets your needs.

6/10 OK

NAIEM

Yöpyi 3 yötä tammikuussa 2024
Hotel Management vastasi 4.2.2024
Dear Naiem,We appreciate your review and we're thrilled that you chose our hotel. We're always looking for ways to improve our service to meet your expectations for a 5-star experience. We hope to see you again soon.

10/10 Loistava

Mustafa

Yöpyi 3 yötä tammikuussa 2024
Hotel Management vastasi 21.3.2024
Dear Mustafa,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

Yusra, Yagoona

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing Hotel, perfect location.
Yöpyi 2 yötä tammikuussa 2024
Hotel Management vastasi 30.1.2024
Dear Yusra,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

2/10 Hirveä

Cheikh

Yöpyi 1 yön tammikuussa 2024
Hotel Management vastasi 30.1.2024
Dear Cheikh, We appreciate your feedback regarding your stay, and we are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

10/10 Loistava

ahmed

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff is very welcoming, the location is the best, very clean and tidy, highly recommended
Yöpyi 3 yötä tammikuussa 2024
Hotel Management vastasi 28.1.2024
Dear Ahmed,Thank you for taking the time to share your experience regarding our staff service, hotel cleanliness and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Loistava

Anas, Riyadh

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great
Yöpyi 3 yötä joulukuussa 2023
Karima El idrissi vastasi 26.1.2024
Thank you for your Feedback

10/10 Loistava

Malik

Our stay was great Staff was very nice At check in and check out reception person Ahmad was very friendly and helpful
Yöpyi 4 yötä tammikuussa 2024
Karima El idrissi vastasi 26.1.2024
Thank you so much for your Feedback!

10/10 Loistava

Abdalla

Yöpyi 4 yötä tammikuussa 2024
Hotel Management vastasi 21.1.2024
Dear Abdalla,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

Maha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Hotel Management vastasi 21.1.2024
Dear Maha,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 Hyvä

Manal

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Perfect property to stay with family and be close to masjid el Nabawi …. My only conern was guests’ hygiene and food bars need to be monitored by staff for the health safety of all guests …. People do strange things that is soo unhygienic:(
Hotel Management vastasi 21.1.2024
Dear Manal,Your satisfaction is our top priority and we're so delighted that you enjoyed our location. We appreciate your feedback about the food bar and will work to improve it. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

10/10 Loistava

Yusra, Yagoona

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing Hotel, perfect location. Excellent Customer Service. My family loved it, thank You
Yöpyi 2 yötä tammikuussa 2024
Hotel Management vastasi 15.1.2024
Dear Yusra,Thank you for taking the time to share your experience regarding our staff service and our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Loistava

Jimmy

Hyvää: Palvelut/mukavuudet
Hotel Management vastasi 9.1.2024
Dear Jimmy,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Loistava

Babar

Yöpyi 4 yötä joulukuussa 2023
Karima El idrissi vastasi 26.1.2024
Thank you for your feedback

6/10 OK

Zameer

Huonoa: Henkilökunta ja palvelu
Amazing food, vest location for families. Shower floods the bathroom, skirting boards mouldy. Lifts take long, but OK if leaving 30mins before azaan. MOST IMPORTANTLY Despite paying alot of money - made to feel like 2nd class guest. Shortage of table at dinner time - was told to sit anywhere, then told to move as table was reserved for VIP, despite not having anything to indicate it was reserved. Certain entrances are only for VIP, so then you have to walk round. Hotel would be awesome if they treated everyone equally.
Yöpyi 2 yötä joulukuussa 2023
Karima El idrissi vastasi 6.1.2024
Dear Zameer,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Muhammad

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They have a lot of options and very close from Masjid E Nabwi
Yöpyi 2 yötä joulukuussa 2023
Karima El idrissi vastasi 6.1.2024
Dear Muhammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Very Average - Save the Money
Aside from the proximity to the Masjid, just about everything else is average or below average compared to similarly tiered hotels.
Yöpyi 3 yötä joulukuussa 2023
Karima El idrissi vastasi 6.1.2024
Dear our Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Huono

Omar

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bad choice
It was a bad choice. This is definitely not 5 stars hotel compared with the amount I paid per night. It is not clean, not comfortable and not well furnished. Staff were not helpful at all. This was worst experience with Sofitel. The AC wasn’t working and I complained but nobody fixed it or change the room at least. I shocked how Hotels.com has rooms in this level in 5 stars hotel. I think hotels not respecting Hotels.com clients that’s why I received this bad rooms.
Yöpyi 2 yötä joulukuussa 2023
Hotel Management vastasi 2.1.2024
Dear Omar, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the price, furniture, facilities, hotel cleanliness, and air conditioning and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.

2/10 Hirveä

Altaf

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Definitely not a 5-star. No water pressure in sink faucet, faucets/bidets barely drips, housekeeping would not show up, lamps not working/broken, bathroom in terrible condition, mold on caulk in sink/shower, bath room floor baseboard chipping away and in bad condition. Charges you a 5-star rate and you get a 1-star quality.
Yöpyi 4 yötä joulukuussa 2023
Hotel Management vastasi 31.12.2023
Dear Altaf, We appreciate your feedback regarding the bathroom maintenance, housekeeping service, and room amenities, we are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

2/10 Hirveä

Bilal

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Hotel Management vastasi 31.12.2023
Dear Bilal, We are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

2/10 Hirveä

Amjad

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Toilets very dirty Poor service
Yöpyi 3 yötä joulukuussa 2023
Hotel Management vastasi 28.12.2023
Dear Amjad, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the bathroom cleanliness and service and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.

8/10 Hyvä

Hiba

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Amazing location! Very close to the mosque, literally 4 minutes walk! Staff were nice and friendly. Happy to have chosen this property over other ones! Hotel is a bit old and needs some maintenance and renovation other than that all is great!
Yöpyi 2 yötä joulukuussa 2023
Hotel Management Team vastasi 26.12.2023
Dear Hiba,Thank you for taking the time to share your positive feedback about our location and staff service! We appreciate your feedback about the hotel maintenance and will work hard to improve it in the future. We look forward to welcoming you back in the future!

4/10 Huono

SANJARBEK

Yöpyi 3 yötä joulukuussa 2023
Karima El idrissi vastasi 13.1.2024
Dear Mr. SANJARBEKKindly we are sorry if your stay was not enjoyable

10/10 Loistava

Ziade

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Hotel Management vastasi 19.12.2023
Dear Ziade,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

6/10 OK

IMED

Huonoa: Henkilökunta ja palvelu
Hotel Management vastasi 7.2.2024
Dear Imed, Thank you so much for your ideal rating! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to create an exceptional atmosphere, so we're delighted that you appreciated it. We hope to welcome you back soon for another joyful experience.

10/10 Loistava

Mohamed

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel Management vastasi 7.2.2024
Dear Mohamed,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Better than most hotel in the area
We spent 3 days at Fairmont Mekkah with a great and extensive choice of morning buffet, clean and large room, and amazing service... Hence, Sofitel Madinah pales in comparison. Confusing layout of the buffet, the range of choice is ok but could be better... the room is rather small, the bathroom is not furnished with the usual 5 stars marble as I had imagined, in the evening we could still hear some construction activity. That one memorable time, is the guy who cleans the room. He was very-very friendly.
Yöpyi 2 yötä joulukuussa 2023
Hotel Management Team vastasi 17.12.2023
Dear Guest,Your satisfaction is our top priority and we're so delighted that you enjoyed the housekeeping staff service. We appreciate your feedback about the buffet, room size, bathroom, and noise level and will work to improve our service. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

8/10 Hyvä

Ashraf

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Prime location, few steps from AlHaram. Excellent breakfast. Some rooms are outdated and need renovation. The elevators are a problem specially at prayer time, although they just added more elevators.
Yöpyi 3 yötä joulukuussa 2023
Hotel Management Team vastasi 17.12.2023
Dear Ashraf,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We're so glad that you enjoyed our tasty breakfast options. We appreciate your feedback about room maintenance and elevators and will work hard to improve it in the future. We can't wait for your next stay.

4/10 Huono

Nasser

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Room was not ready on arrival, waited for more than 1 hour. Bathroom was smelling bad and sewerage water was coming from floor. A staff at Reception was unwelcoming and helpless during the check in. Perfect food.
Yöpyi 2 yötä joulukuussa 2023
Hotel Management Team vastasi 17.12.2023
Dear Nasser,Your satisfaction is our top priority and we're so delighted that you enjoyed the food. We appreciate your feedback about check-in, bathroom smell, maintenance, and reception staff and will work to improve our service. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

2/10 Hirveä

Hailan

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bad customer service
Yöpyi 4 yötä joulukuussa 2023
Hotel Management Team vastasi 17.12.2023
Dear Hailan, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the customer service and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.

8/10 Hyvä

Amin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Elevators were the only issue.
Yöpyi 4 yötä marraskuussa 2023
Hotel Management Team vastasi 17.12.2023
Dear Amin, We would like to express our gratitude for your feedback regarding your stay at Shahd Al Madina, and we will make sure to deliver your opinion about elevators to the relevant department. We hope you give us the opportunity to provide you with better service in the future.

6/10 OK

KHADIJA MUSTAFA A

Yöpyi 4 yötä marraskuussa 2023
Hotel Management Team vastasi 17.12.2023
Dear Khadija,We're delighted that you shared your experience in our hotel with us, and we hope to have the opportunity to exceed your expectations on your next visit.