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Arvostelut: The Queen's House VII by BNBHolder

The Queen's House VII by BNBHolder
Madrid

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 3 kautta 5 arvostelua" "
Arvosana 8 - Hyvä. 1 kautta 5 arvostelua" "
Arvosana 6 - OK. 0 kautta 5 arvostelua" "
Arvosana 4 - Huono. 1 kautta 5 arvostelua" "
Arvosana 2 - Hirveä. 0 kautta 5 arvostelua" "

8,8/10

Siisteys

7,4/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Leonel

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I arrived at the airport (19:30) and I call to the number in the reservation and I explained that I received the link with a missing parts (broken link *I have a screen shot of this! in case they need it) to open or enter to the building and also to the room so they told me that they will send another one so I believe it and I was in a dinner with a customer so I arrived at 23hrs 30 to the building so in my email wasn't any email so I call one more time and they request me the same information that I gave in the first call (I call from the same mobile) and they told me that they will send to someone in 20 minutes and at the end I was 30 minutes in the middle of the street at midnight so finally someone arrived and solve the issue but remotely (not with the link to open the doors) at the end they told me that the next day I will receive one new link which wasn't true so I called again and I confirm all the information and they send the link but just for the door in the appartment but not for the room so I called again and they explained me that they forgotten to send the complete link for the room's doors so at the end they send the correct link (12hrs before to leave the appartment) Completely nightmare to validate the information, receiving incomplete information and untrue service because they assure to send the links the next day (which wasn't true). For sure with my contacts I will aware about place (not to go) also the internet was very bad.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Maria Angeles

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
El buen gusto en la decoración del hall, y en las habitaciones. El ruido del día siguiente, a las 08.00 estaban los obreros con las máquinas a todo tren, y apenas pudimos descansar a partir de esa hora.
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Cecilia H.

Hyvää: Siisteys
Quaint Historical Flat
We loved the flat, location and decor. We just had a few challenges, like no blankets (just sheets) in the bed and the AC was 75 degrees and is automatically control from owners, when we called for blankets and warming the room they told us that they have to disconnect the AC and will send us blankets the next day...which we never got and the AC never got reconnected during our stay. We also got locked out of of our room one day, tech support came 30 min later. For us this electronic way to get-in in our room was unique because you need wify and when you travel from far away our phones didn't have wify outside of the place...so sadly our stay was uncomfortable in a beautiful space (too warm due to no AC during our stay). Desk team was friendly but not in the same pace with support team, they told us blankets were delivered but they never did.
Yöpyi 2 yötä syyskuussa 2023

10/10 Loistava

Erik H., Amstelveen

Hyvää: Siisteys
Prima appartement dicht bij centrum
Appartement was prima. Om binnen te komen was ietwat omslachtig via een app maar lukte wel. Centrum op loopafstand dus perfect.
Yöpyi 2 yötä syyskuussa 2023

10/10 Loistava

Dawit

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy bonito!!
Yöpyi 1 yön syyskuussa 2023