Dear Guest, On behalf of the entire team of Meliá Palma Bay, we would like to thank you for having taken the time to share such a detailed feedback on Expedia. Regarding your comment about our hotel design, let us informed you that has been designed by the prestigious architect Patxi Mangado (Prize Art Architecture of Berlin in 2007). Our hotel is based on the bleisure philosophy (business + pleasure) with facilities perfectly designed for each guest's needs. We really hope to welcoming you back soon in order to enjoy the full and indulgent Meliá Experience. Best Regards,

Apreciado Josep M,Nos sentimos muy orgullosos de haber sido el hotel elegido para disfrutar de su visita a nuestra ciudad.Nos complace saber que la limpieza de la habitación y el estado del hotel han sido de su total satisfacción, así como el servicio recibido. Trabajamos con pasión para ofrecerle una experiencia de habitación excepcional y nos alegra mucho que haya valorado positivamente estos aspectos. Por otro lado, lamentamos que nuestra oferta gastronómica no haya cumplido con sus expectativas, especialmente en lo que respecta a opciones para los más pequeños. Aunque no disponemos de un menú infantil específico en la información proporcionada, nuestra intención siempre es proporcionar experiencias gastronómicas auténticas y satisfacer a todos nuestros huéspedes. Valoramos sus comentarios y los tendremos en cuenta para continuar mejorando.Esperamos volver a recibirle en un futuro muy próximo.Un cordial saludo,Maria José Guerra, Guest Experience Manager

Dear Martine,It is a pleasure to receive your positive feedback following your recent stay.We are pleased that we were able to meet your expectations.We hope that you will visit us again in the future. Kind regards,Maria José Guerra, Guest Experience Manager

Dear Diego,Thank you for sharing this review of your time at our hotel.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to a return visit from you in the future.Best wishes,Maria José Guerra, Guest Experience Manager

Estimado Juan Manuel,Gracias por compartir su experiencia,Nos complace saber que ha encontrado nuestro personal y los servicios a la altura de sus expectativas. Su apreciación hacia la cercanía al centro de Palma refleja nuestra privilegiada ubicación, ideal para explorar la ciudad y la isla. En cuanto a la limpieza de la habitación y el estado del hotel, valoramos su puntuación positiva y seguimos comprometidos con la excelencia en estos aspectos, manteniendo siempre nuestro estándar de sofisticación y confort. Esperamos volver a darle la bienvenida en un futuro muy cercano.Reciba un cordial saludo,Maria José Guerra, Guest Experience Manager

Dear André,Thank you for such a positive review of your stay.We are delighted to hear that you found our staff to be friendly and appreciated the convenient location of our hotel, with a bus stop right in front that connects to the airport and city centre. We strive to provide a comfortable stay for our guests, and it's great to know that you enjoyed your room as well.We look forward to a return visit from you in the future.Best wishes,Maria José Guerra, Guest Experience Manager

Estimado Jose Manuel,Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel. Nos complace saber que encontró su habitación amplia y confortable y que el baño fue de su agrado, reflejando nuestro compromiso con una experiencia de habitación de alta calidad. Además, estamos encantados de que la limpieza y el estado general del hotel hayan cumplido con sus expectativas.Deseamos que haya tenido la oportunidad de disfrutar de nuestras experiencias gastronómicas en el Trasluz Restaurant y de un momento de relajación en nuestro YHI Spa, elementos esenciales de la energía para la vida que promovemos.Le enviamos un saludo muy cordial y esperamos encantados su próxima visita.¡Hasta pronto!Maria José Guerra, Guest Experience Manager

Estimado Sr. Burgos, Gracias por su excelente reseña.Le agradecemos sinceramente que haya compartido su experiencia en nuestro hotel. Nos llena de satisfacción saber que ha disfrutado de la paz y la tranquilidad que ofrecemos, aspectos que consideramos esenciales en la experiencia de habitación que procuramos para nuestros huéspedes. Es gratificante leer que ha valorado positivamente la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación. Nuestro equipo se esfuerza diariamente para proporcionar un servicio de calidad y crear experiencias gastronómicas memorables, y comentarios como el suyo nos motivan a seguir mejorando.Esperamos volver a recibirle muy próximamente.Le enviamos un afectuoso saludo,Maria José Guerra, Guest Experience Manager

Dear Wasiliki , Thank you for taking the time to review your recent stay.We are delighted to hear that you appreciated the cleanliness of our hotel and its convenient location close to the airport. Our team strives to provide a comfortable and enjoyable stay for all our guests, and it is always rewarding to know that our efforts are appreciated.We look forward to welcoming you back in the future.Kind regards,Maria José Guerra, Guest Experience Manager

Dear Jürgen, Thank you very much for taking the time to share your experience with us.We are delighted to read that your stay met your expectations and that you appreciated our high standardsKindly we would like to inform you taht for hygienic reasons, we do not provide toilet brushes in the rooms, however, they are available upon request.We do hope to welcome you back for another holiday. All the bestMaria José Guerra, Guest Experience Manager

Dear Jordanis, Thank you for such a positive review of your stay.It's delightful to hear that you appreciated our convenient location, just one bus stop away from the airport and close to Palma's beautiful Catedral and city center. We're also glad to know that you enjoyed our clean facilities, including the spa in the basement and the rooftop pool, which offers stunning views during the summer season.We look forward to welcoming you again soon, Best regards,Maria José Guerra, Guest Experience Manager

Dear William,We appreciate the time you have taken to provide us with your opinion of your stay.We are delighted to hear that you found our beds to be exceptionally comfortable and that our location, conveniently near the beach and the convention center, added value to your stay. It is also pleasing to know that you appreciated the helpfulness of our breakfast room staff on the Level 3rd floor. We regret to hear that some aspects of your stay did not meet your expectations. While we are proud of our high standards of security, we take your concerns seriously and are continuously looking for ways to enhance our guests' sense of safety. We apologize for any inconvenience you may have experienced with the climate control in your room and understand that ease of use is important for our guests' comfort. Although our rooftop bar area is seasonal and its availability is subject to weather conditions, we recognize that this may have been a disappointment and we look forward to offering this amenity during the summer months for guests to enjoy the panoramic views. Additionally, we are always working to improve our organization and promptness in the breakfast area to ensure a seamless experience for our guests.We hope to welcome you back. Best wishes,Maria José Guerra, Guest Experience Manager

Dear Dr. Jan,Thank you for taking the time to leave a review of your recent stay.We are delighted that you enjoyed your stay with us and that our location was convenient for your needs. We also appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; your positive feedback inspires us to continue with our efforts.However, we would like to apologise for any inconvenience concerning the air conditioning, and we urge you to notify our team of such issues during your stay so that we can find an adequate solution.We hope to welcome you back. Best wishes,Maria José Guerra, Guest Experience Manager

Dear Tarak, Thank you for taking the time to share your review.We're thrilled to hear that you were satisfied with the cleanliness of our rooms and the service provided by our team. It's also great to know that you appreciated the overall condition of our hotel and the amenities we offer. We note your comment regarding the TV functionality and understand the increasing preference for smart TVs with streaming services like Netflix. We do hope to welcome you back for an improved experience. Best wishes,Maria José Guerra, Guest Experience Manager

Dear Emma,Thank you for sharing this positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team, who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Maria José Guerra, Guest Experience Manager

Dear Jörn,Thank you so much for your positive feedback following your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back in the future.Best wishes,Maria José Guerra, Guest Experience Manager

Dear Stanley,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion. All the best,Maria José Guerra, Guest Experience Manager

Dear David,Thank you for this high rating.We are thrilled to hear that you found our hotel to be modern and appreciated the friendliness of our staff. Our team works hard to provide a welcoming atmosphere and exceptional service to all our guests. It's great to know that our efforts have made a positive impact on your stay.We look forward to welcoming you back. Best wishes,Maria José Guerra, Guest Experience Manager

Dear Gideon,Thank you very much for this kind review.We are delighted to hear that you and your wife enjoyed celebrating your wedding anniversary with us and appreciated the complimentary champagne. It's great to know that you found our hotel clean, friendly, and conveniently located near the beach and the city. We're glad that the bus service right outside the hotel was helpful for your exploration of the area.Our team is committed to providing exceptional service, and we are thrilled that we were able to exceed your expectations. We hope that you had the opportunity to enjoy our Trasluz Restaurant, YHI Spa, and the rooftop area with a pool and panoramic sea views during your stay.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,Maria José Guerra, Guest Experience Manager

Dear Rohit,Thank you for taking the time to share your review.We are pleased you had an enjoyable experience.We look forward to welcoming you again. All the best.Maria José Guerra, Guest Experience Manager