Näkymä majoituspaikasta

Arvostelut: Óbal Urban Hotel Marbella

4 out of 5
Óbal Urban Hotel Marbella
Avenida de Ramon y Cajal, 3, Marbella, Malaga

Arvostelut

9,4

Poikkeuksellinen

Arvosana 10 - Loistava. 24 kautta 36 arvostelua" "
Arvosana 8 - Hyvä. 11 kautta 36 arvostelua" "
Arvosana 6 - OK. 1 kautta 36 arvostelua" "
Arvosana 4 - Huono. 0 kautta 36 arvostelua" "
Arvosana 2 - Hirveä. 0 kautta 36 arvostelua" "

9,4/10

Siisteys

9,4/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

9,4/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Mohammed

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The hotel was beautiful and nice, but there is no parking
Yöpyi 3 yötä huhtikuussa 2024
gabriele vastasi 20.4.2024
Dear Mohammed,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel beautiful and enjoyable during your stay.Regarding parking, we apologize for any inconvenience you experienced. While we don't have on-site parking, there are parking options available nearby, and we always strive to assist our guests in finding suitable parking arrangements.We appreciate your understanding and hope that this aspect did not overshadow your overall experience with us. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.Warm regards,Gabriele MetelliFOM Manager

10/10 Loistava

JOHN

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is perfectly situated between a park and the sea in the front and the old town behind it. We had a beautiful room with a small balcony. Comfortable bed with all the amenities! There is even a external lounge area on the 5th floor. Highly recommend!
Yöpyi 1 yön huhtikuussa 2024
gabriele vastasi 8.4.2024
Dear Mr John,Thank you for sharing your experience with us! We are delighted to hear that you enjoyed your stay at our hotel.It's wonderful to know that you found our location to be perfect, situated between a park and the sea in the front, with the old town behind it. We're glad you had a beautiful room with a small balcony and that you found the bed comfortable with all the amenities you needed.Our external lounge area on the 5th floor is indeed a great spot to relax and enjoy the views. We're thrilled that you highly recommend our hotel.We appreciate your recommendation and hope to welcome you back again in the future for another enjoyable stay!Best regards,Gabriele MetelliFOM Manager

10/10 Loistava

BALJIT

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had a great stay and would have given 5* for everything apart from the selection of food for lunch and dinner for the 4 days was the same, no change in menu. The last day I ordered veggie stir fry but it had prawns in them and the soup was cold. But overall, I had a lovely stay, all staff were supportive and friendly. Oh and the roof terrace is amazing but need to extend time for usage as it closes at 8pm which is a shame as it would be beautiful at night. Thank you
Yöpyi 3 yötä huhtikuussa 2024
gabriele vastasi 6.4.2024
Dear Baljit,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great stay overall and that our staff provided you with supportive and friendly service.We appreciate your constructive comments regarding the selection of food for lunch and dinner. Rest assured, we'll take your feedback seriously and work on improving the variety and quality of our menu offerings. Additionally, we apologize for the inconvenience with your veggie stir fry order and the cold soup. We'll address these issues with our kitchen team to ensure better consistency and quality moving forward.Regarding the roof terrace, we appreciate your suggestion to extend the usage time. We'll definitely take this into consideration as we strive to enhance the overall experience for our guests.Once again, thank you for your valuable feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regardsGabriele MetelliFOM Manager

8/10 Hyvä

Pierre

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The situation! close of the old town and the beach.
Yöpyi 7 yötä maaliskuussa 2024
gabriele vastasi 2.4.2024
Dear guest,We understand that our proximity to the old town and the beach is one of the reasons you chose our hotel, and we're delighted to hear that this aspect of your experience was satisfactory. We apologize for the inconvenience regarding the parking situation during your stay. We will strive to improve in this area to ensure that your next visit is even more enjoyable in every aspect.Thank you for sharing your feedback with us and for your understanding. We hope to have the opportunity to welcome you back in the future.Warm regards,Gabriele MetelliFOM Manager

8/10 Hyvä

Ken

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
gabriele vastasi 5.3.2024
Dear Mr Ken,We sincerely appreciate your kind review of the Hotel Obal Urban and your experience with us. It brings us great joy to learn that you enjoyed your stay. Your feedback is highly valued as it helps us maintain and improve our service standards. We are delighted to hear that your experience was positive and that our hotel met your expectations.We sincerely look forward to welcoming you back on your next visit. Our team will be delighted to ensure that your next stay is even more memorable and enjoyable. Please feel free to reach out to us if you need anything else before your arrival. We hope to have the opportunity to serve you again soon and make your stay equally wonderful or even better than the previous one!Kind regardsGabriele MetelliFOM Manager

8/10 Hyvä

sami

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Parking is far and room water is only dispensed once on the first day of arrival.
Yöpyi 2 yötä helmikuussa 2024
gabriele vastasi 4.3.2024
Dear Sami,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned. Regarding the parking distance, we understand it may not have met your expectations, and we will explore options to improve the parking situation for our guests. Additionally, we apologize if there was any misunderstanding regarding the water dispensing policy in the room. We will review our procedures to ensure that guests have access to water throughout their stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regardsGabriele MetelliFOM Manager

10/10 Loistava

Dilenys

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
gabriele vastasi 24.2.2024
Dear Dilenys,We would like to extend our sincere gratitude for your kind review of your experience at Obal Urban Hotel. We are delighted to hear that you enjoyed your stay with us and that you were satisfied with our service.We eagerly anticipate the opportunity to welcome you back for future stays. If you have any preferences or special requests for your next visit, please don't hesitate to let us know. We are committed to ensuring that each of your stays with us is equally enjoyable and memorable.Once again, thank you for choosing Obal Urban Hotel. We look forward to seeing you again soon.Warm regards,Gabriele MetelliFOM Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
gabriele vastasi 4.2.2024
Dear Guest,We would like to extend our sincere gratitude for your positive feedback. It truly means a lot to us. Your satisfaction is our utmost priority, and we are thrilled to hear that you enjoyed your experience with us. We eagerly anticipate the opportunity to welcome you back on your next visit. Should you need any assistance or have any special requests, please do not hesitate to reach out to us. Until then, take care and safe travels!Kind regardsGabriele

10/10 Loistava

Mariya

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Un hotel excelente
El hotel es nuevo, bien decorado, todo perfecto. La ubicación es inmejorable.
Yöpyi 1 yön tammikuussa 2024
gabriele vastasi 18.1.2024
Estimada Mariya,Agradecemos sinceramente sus amables palabras y el tiempo que dedicó a compartir su experiencia en nuestro hotel. Nos complace enormemente saber que su estancia fue perfecta y que pudo disfrutar de nuestras instalaciones recién inauguradas y bien decoradas.Es especialmente gratificante saber que nuestra ubicación resultó inmejorable para usted. Estamos comprometidos en ofrecer a nuestros huéspedes una experiencia única y cómoda, y saber que cumplimos con sus expectativas es una gran recompensa para todo nuestro equipo.Será un honor darle la bienvenida nuevamente en el futuro. Si hay algo más en lo que podamos asistirle o si tiene alguna preferencia especial para su próxima visita, no dude en hacérnoslo saber.Agradecemos sinceramente su preferencia y esperamos tener el placer de atenderle de nuevo.Saludos cordiales,Gabriele

10/10 Loistava

Lasse

Yöpyi 3 yötä tammikuussa 2024
gabriele vastasi 17.1.2024
Dear Mr. Lassee,We extend our heartfelt gratitude to you for sharing your thoughts and feedback regarding your recent stay at Obal Urban Hotel. Your comments are invaluable to us, and we are thrilled to learn that you had a positive experience.At Obal Urban Hotel, our primary goal is to provide an exceptional and memorable stay for each guest. It is truly rewarding to hear that we have met your expectations, and we appreciate you taking the time to express your satisfaction.Your encouraging words inspire our team to continue delivering the highest standards of service and hospitality. We are committed to ensuring that every aspect of your stay reflects the excellence that you deserve.We eagerly anticipate the opportunity to welcome you back to Obal Urban Hotel for another outstanding experience. If there are specific aspects of your stay that stood out to you or any suggestions you'd like to share, we are always eager to hear more.Once again, thank you for choosing Obal Urban Hotel, and we look forward to the pleasure of hosting you again in the near future.Warm regards,Gabriele

8/10 Hyvä

Philip

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
Gabriele vastasi 10.1.2024
Dear Mr. Philip,We would like to express our sincere gratitude for taking the time to share your feedback about our hotel, Obal Urban. We truly appreciate your comments and are delighted to learn that your experience was satisfactory.It is our commitment to provide exceptional service and ensure that every guest feels well taken care of and comfortable during their stay. Your feedback serves as motivation for us to continue striving for memorable experiences.We look forward to welcoming you back in the near future. If there is anything specific you would like to highlight or any additional suggestions you may have, please feel free to share. We are here to ensure that your next visit is even more enjoyable.Thank you once again for choosing to stay with us, and we hope to have the pleasure of seeing you soon at the Hotel Obal Urban.Best Regards,Gabriele

8/10 Hyvä

Suzanne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very nice staff, good location and brand new. The ventilation did not work unfortunatelly.
Yöpyi 3 yötä joulukuussa 2023
gabriele vastasi 5.1.2024
Dear Suzanne,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be very nice, enjoyed the good location, and appreciated the newly renovated facilities.However, we sincerely apologize for the inconvenience you experienced with the ventilation. Your comfort is our top priority, and we regret any disruption this may have caused during your stay. Please be assured that we are actively addressing this issue to ensure it is promptly resolved.Your comments are invaluable to us as they help us enhance our services. If there's anything else you'd like to share or if there's any way we can make it up to you, please don't hesitate to reach out.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.Best regards,Gabriele

10/10 Loistava

Rodney

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The hotel was amazing a and the staff was great!
Yöpyi 2 yötä joulukuussa 2023
gabriele vastasi 3.1.2024
Dear Rodney,We're delighted to hear that you had an amazing experience at our hotel, and we appreciate your positive feedback about our staff! Providing exceptional service is a top priority for us, and it's rewarding to know that our efforts contributed to your positive stay.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your input and are always looking for ways to enhance our guests' experiences.Thank you for choosing our hotel. We look forward to the pleasure of hosting you again in the future!Best regards,Gabriele