The Lafayette is a very cool hotel. The girl Victoria that we spoke with at check-in was amazing. And the bright young lady that runs the Starbucks in the hotel was incredibly nice. We did have to use the service elevator due to their main elevator being down on our stay, but again, Victoria was amazing and a great host. However, after She got off of her shift, we never saw another person at the front desk. We tried to call down there and nobody would answer. We even tried to order from the restaurant one night and couldn’t get anyone to answer the phone. all of the carpets in the hotel and especially around the bathroom door in our room or trip hazards. The carpets are absolutely filthy and need to be cleaned and rest stretched. When you’re walking down the hallways, you can see where “something” has chewed holes in the drop in ceilings in the corners. And it’s just those minor attention to detail that can really make people not want to stay there. The curtain dressings are super cute in the rooms, but they do not block out any light whatsoever. So it’s very hard to get a peaceful sleep. Even with the hotel being basically empty, they put people in the room right next-door to us. Which I thought was pretty crappy because who wants to stay in a hotel and listen to somebody else all night.
As I said, the hotel is a beautiful place and they have done a great job preserving the history, but they could do a better job with customer service and providing a safer environment.
