This was our first visit to Marrakesh for both my wife and me. We had always put it off, thinking it might not be suitable for us. To our surprise, it turned out to be a wonderful and adventurous experience. The Moroccan people, overall, are incredibly warm and welcoming. They genuinely care about visitors and treat guests with great respect.
Coming from a background that favors spicy food, we still appreciated Morocco’s simple yet flavorful cuisine. Our first contact with Hotel Riad Palais des Princesses & SPA was through Simo, and I must give him full credit. From start to finish, he looked after us—arranging transport to and from the airport, explaining everything along the way, and always speaking in excellent English, which helped us a lot since we only speak English.
Simo truly delivered exceptional customer service and went above and beyond what we expected. The breakfast at the hotel was extensive and delicious. Chef Nailla at the restaurant prepared meals to order for us a few times, and the food was excellent every time.
The hotel itself was fantastic—I chose it because of its VIP status, and it did not disappoint. All the staff were friendly and professional. The female-only spa facilities were a great bonus, and my wife thoroughly enjoyed using them.
