Massena Hotellit

”Good value ”

”clean room friendly staff”

”Clean bed and the shower worked….”

”Nice area and very well taken care of for an older style motel. ”

”Very nice room. Pleasant staff. Great location for our stay”

”Great front desk staff”

”excellent ”

”We couldn’t stay as it was -8 and the heater wasn’t working. They offered a small space heater but that was not going to be enough for that cold of weather. It forecasted to get to -15 that night. They are also refusing to issue a refund.”

”Upon arriving at the property the entire area was covered in snow and very unsafe to walk . I started itching while I was sleeping and woke up to my bed filled with bed bugs. Staff was called and I was relocated to another room and told the manager would contact me which never happened. I reached out to the property and finally got in touch with the manager only for him to say his apologies after I told him I’m currently home and still itching . He then said I should go see a doctor for the...

”Room was clean, walls are NOT sound proof and we could hear all the noise from the pool on the floor below us at 9:45pm.”

”Ok”

”The so location is beautiful. The door every keypads being programmed to the last 4 of your phone number is very convenient. I liked the heated tile floor in my bathroom and the bed was comfy. Breakfast is very basic, the shades and curtains in my room let in a lot of light and bring near the entryway meant I heard everything. Not what I expect for $200+ for a night.”

”Very clean. 4 out of our 5 rooms were renovated I’m sure they’re still working on that. Staff very courteous and accommodating. ”