Huvilat – Matale

”Let me start with the good points since there are very few : the look of the room - beautiful Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided : - we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right...

”We loved our stay at Kandy Shady Trees thanks to the very welcoming and accommodating nature of our hosts. The room we stayed in was large and very comfortable and breakfast was fresh and substantial. The location is up a steep hill (we took a tuk tuk up and down it) but could be walked. Views from the property were great and it was in close proximity to central Kandy and many worth visiting sites. Our host also accommodated us by driving us to local sites for a very reasonable fee. He was...

”Tolles Hotel mit netten und hilfbereiten Mitarbeiterin. Hatten sogar Glück und haben ein Upgrade auf ein besseres Zimmer bekommen und deswegen den wunderschönen Blick.”

”Our family of 5 arrived at the villa at 630pm tired and hoping for a good night rest. Pressed the bell and knocked on the door before someone came down from the villa. Realised they werent aware there is a booking for the night's stay! We had to wait for a good one hour before that poor caretaker sort out the stay wt the owner for our booking and then cleaned the rooms. No service recovery and no apologies by the owner at all. Utterly disappointed! ”