Hi Bruce,You smoked in the room and it smelled so strong when you checked out, we could not rent the room that night. You were charged a 250.00 fee for cleaning the room and not being able to rent the room out.Your girlfriends' cloths were found behind the chair, and I called her to let her know. She said to hold onto them, and she will come and pick them up. We are a 100 % smoke free hotel and do not allow any smoking. You are not allowed to come and stay at our hotel again, for the way you yelled and threatened us and what you did to the room.Sincerely,Jessica General Manager

Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Dear Jeff,Thank you for taking the time to write a review on your stay with us! I am sorry you had an issue with your room when you first checked in, but I am glad to hear you let us know and we were able to fix it right away.Thank you for the nice compliment on Chef Jake, I hope you were able to enjoy a freshly made omelte.When you stay with us we want you to have the best stay ever! I hope we will see you again soon! You will have to come up when it snows, it is such a winter wonderland!!Sincerely,JessicaGeneral ManagerBest Western Plus McCall Lodge & Suites

Hi Kelli,Thank you for taking the time to review your stay with us! We hope that you will come back and see us again on your next trip to McCall!

Hi Mike,Thank you for taking the time to rate your stay with us, we really appreciate you and choosing to stay at our hotel on your trip to McCall.Hope to see you again this winter!Sincerely,JessicaGeneral ManagerBest Western Plus McCall Lodge & Suites

Thank you for kind words regarding your stay with us. I am so glad that you were able to enjoy our 24 hour heated pool and jacuzzi.We hope you will come back and stay with us again on your next trip to McCall!Sincerely,JessicaGeneral Manager

Thank you Polly for taking the time to review your stay with us!

Thank you Denise for your nice compliments on your stay with us! We hope to see you again soon!Sincerely,Jessica General ManagerBest Western Plus McCall Lodge & Suites

Dear George,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.When you checked into the room it was inspected and clean. You guys did not declare your dog you had in your room. You were in a non-pet friendly room, By not declaring your Pet I could of charged you only 250.00. Instead I only charged you the pet fee of 42.80.When you bring a dog you have to pay the pet fee.Sincerely,Jessica GMBest Western Plus McCall Lodge & Suites

Thank you, Carson, for taking the time to write a review on your stay with us!I hope you will come back and stay with us on your next trip to McCall.Sincerely,JessicaGeneral ManagerBest Western Plus McCall Lodge & Suties