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Arvostelut: Massanutten Resort

2.5 out of 5
Massanutten Resort
1822 Resort Dr, McGaheysville, VA

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 134 kautta 309 arvostelua" "
Arvosana 8 - Hyvä. 92 kautta 309 arvostelua" "
Arvosana 6 - OK. 50 kautta 309 arvostelua" "
Arvosana 4 - Huono. 13 kautta 309 arvostelua" "
Arvosana 2 - Hirveä. 20 kautta 309 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Evan

Great resort for a good price
Yöpyi 1 yön toukokuussa 2024
Lori vastasi 27.5.2024
Evan, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 OK

Erica

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Lori vastasi 27.5.2024
Erica, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 Loistava

Paula

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great accommodations
Yöpyi 1 yön toukokuussa 2024
Lori vastasi 24.5.2024
Paula, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 OK

Abby

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Our hotel room looked like it had seen better days. The furniture was a little roughed up, we had to kill a few bugs in the room, and there was a strange smell to the room itself (mildew? stinky feet?). However, the shower was very clean and the room was fairly big compared to most hotels.
Yöpyi 2 yötä toukokuussa 2024
Lori vastasi 23.5.2024
Hi Abby, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We will reach out to the correct department with the issues you've listed. We hope you come and stay with us again!

8/10 Hyvä

Jung

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was well maintained and clean and we enjoyed the time there.
Yöpyi 2 yötä toukokuussa 2024
Lori vastasi 23.5.2024
Jung, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Cindy

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Very, very nice facilities and property.
Yöpyi 2 yötä toukokuussa 2024
Lori vastasi 22.5.2024
Cindy, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 OK

jaria

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Customer service is awesome. Hotel is dated, similar to a motel. It is also far from the lobby. They offered breakfast at the lobby at 830am for a presentation but again was not on walking distance. It is a beautiful large area the resort resides on.
Yöpyi 2 yötä toukokuussa 2024
Lori vastasi 21.5.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 Loistava

Calvin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, quiet, excellent staff all around.
Yöpyi 2 yötä toukokuussa 2024
Lori vastasi 20.5.2024
Hi Calvin, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

4/10 Huono

chen-shi

Matkusti ryhmän kanssa
Huonoa: Henkilökunta ja palvelu
Not very good experience in check in. Instructions to hotel room is not clear.
Yöpyi 1 yön toukokuussa 2024
Lori vastasi 17.5.2024
We are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We will reach out to the correct department and let them know of your concerns. We truly hope you will stay with us again.

8/10 Hyvä

Kim

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Stayed for my son’s JMU graduation. A quick 20 minutes away. Stayed in a townhouse. Spaces and very clean. Very nice location
Yöpyi 2 yötä toukokuussa 2024
Lori vastasi 13.5.2024
Kim, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 OK

Richard

Matkusti kumppanin kanssa
Hyvää: Siisteys
The surrounding of the area was clean and quiet veryi enjoying but definitely could of done a better job on the inside of the house inside with having an actual stove top to cook onț ,shower could of been bigger verbally I’d say the stay was a 6.5
Yöpyi 2 yötä toukokuussa 2024
Lori vastasi 8.5.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Veronica

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We traveled here in May 2024. This is a great place to stay. The room was clean and beautiful as pictured. My family and I would stay here again. The room felt safe and in a good area with regular security patrols. PROS: This is a resort with lots of fun amenities to explore when you are there at the right time of the year. The room was very nice and clean and we had plenty of pillows and everything we would need for an extended stay. There are restaurants and shopping in the area if you don't want to remain at the resort. The area is beautiful to explore. CONS: I had picked the room wanting a private outdoor space for us as was pictured. However, if you are on the first floor with a king suite on Gemstone Dr the outdoor space had no privacy as it was on the same level as everyone out biking and walking and grilling or sitting in the picnic tables outside, so be sure to specify you want an upper floor if that matters to you. The outdoor pool wasn't open yet at the time we stayed and the indoor pool was too full to use when we tried. I expect that once the outdoor pool is open then that will not be an issue. We used the spa tub in our room and it was great except for there was hair stuck in the jet from a previous user. It was hard to see until we turned on the jets and it shot out, so it was likely easily missed by the cleaning staff because the room was immaculate otherwise.
Yöpyi 2 yötä toukokuussa 2024
Lori vastasi 6.5.2024
Veronica, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 OK

Samuel

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
I liked the uniqueness of the facility. It was a pretty big place with great people. I will say that the facility is very dated and dont exactly match the pictures on the internet. It's time for an update guys ! The tv is too small, the tv was broke, there were stains on the couch.
Yöpyi 2 yötä toukokuussa 2024
Lori vastasi 10.5.2024
Samuel, thank you for your review and we will reach out to the correct departments with your concerns. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Rose

Matkusti kumppanin kanssa
I would like more information about amenities
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 6.5.2024
Hi Rose, you can always visit our website. You should be able to view everything from there. While onsite, you can always reach out to the Front Desk with any questions you may have. Thanks for staying with us at Massanutten Resort and we hope you come stay with us again!

8/10 Hyvä

Sung

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A lot of activities
Yöpyi 1 yön toukokuussa 2024
Lori vastasi 6.5.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Henry

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and the staff was great. The room was a bit dated but a good value for money.
Yöpyi 3 yötä huhtikuussa 2024
Lori vastasi 1.5.2024
Henry, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 1.5.2024
Thomas, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

lauren

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We always love staying at Massanutten. This place was perfect for the 2 of us. Very clean and close to everything. My only complaint, was there was a lpud noise throughout the night coming from a locked closet. I thought it was the air conditioner, but afyer turning it off, realized it wasnt. Needless to say, my daughter and i were awakened at 4 am...
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 29.4.2024
Lauren, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We will reach out to the correct department and let them know of your concerns. We hope you come and stay with us again!

10/10 Loistava

Ann

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice resort
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 29.4.2024
Ann, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 OK

Tamika

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I liked that the property was clean, quiet and had everything needed to stay long term, including free laundry facilities. With that said, some of the activities listed by the resort at check-in were unavailable and others were canceled. Additionally, the suits, while well kept reflected age.
Yöpyi 4 yötä huhtikuussa 2024
Lori vastasi 29.4.2024
Tamika, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 Loistava

Wuerner

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 25.4.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

marilyn

Hyvää: Majoituspaikan kunto ja tilat
Free washer and dryers for guests
Yöpyi 3 yötä huhtikuussa 2024
Lori vastasi 24.4.2024
Marilyn, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Boogie resort with any activity to do.
Yöpyi 1 yön huhtikuussa 2024
Lori vastasi 22.4.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again

2/10 Hirveä

Jenine

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
The property was nice.
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 22.4.2024
Jenine, we are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We truly hope you will stay with us again.

6/10 OK

Artur, Holly Springs

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
It was as ok for two nights, but pricey. Also they tried to sell us their timeshare
Yöpyi 2 yötä tammikuussa 2024
Lori vastasi 22.4.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 Loistava

Mohammad

Hyvää: Siisteys ja henkilökunta ja palvelu
Overall great place to stay. This resorts need lots of innovation. Old fashioned
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 15.4.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 OK

Christopher

The area is beautiful. The staff were helpful. Sadly the accommodation is ageing and needs some TLC. The electric circuit tripped off if we tried to make use of the kitchenette to make a meal. Would still like to come back, but some improvements is needed.
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 15.4.2024
Hi Christopher, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We are currently in the process of updating all of our condos. We hope you come and stay with us again in one of the refurbished condos!

10/10 Loistava

Barb

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 15.4.2024
Barb, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Selina

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Okay the other button doesn’t work. The room was definitely substandard for a resort. If these rooms were to help me to consider purchasing at this resort I would not. These rooms should be nicely done to encourage occupancy of the other family designed places. Staying at a Hilton or Marriott would have been nicer rooms to stay.
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 15.4.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We are currently refurbishing all of our condos and we hope you will come and stay with us again!

10/10 Loistava

Dianne

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very hospitable staff, my room had a jacuzzi tub in the master bedroom, there were so many activities to choose from each day and a very peaceful, beautiful environment.
Yöpyi 3 yötä huhtikuussa 2024
Lori vastasi 11.4.2024
Dianne, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Kesha

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
While checking in, there were four people working the desk, but not one acknowledged us, and they were gossiping about a new hire when we finally made it to the check-in counter the lady that checked us in Oude on about the new hire and how she was so dippy. The bathrooms and our room is in much need of a makeover
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 9.4.2024
Hello Kesha, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We strive to provide exceptional service to all our guests and will follow up with your Front Desk concerns. We hope you come and stay with us again!

8/10 Hyvä

Sierra

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed the scenery and the activity options. We got to check out tennis rackets, a basketball, play in the arcade (including pool), and do the rock climbing wall. The staff were also very pleasant everywhere we went. Although they had many options, several things weren’t available to us without us having prior knowledge. For example, during check in we agreed to go to attend breakfast and “take a survey so they can see how they are doing”. In exchange, we got an Ultimate Pass for the Adventure Park, which included ziplining. When we went the next day, zip lining was closed due to being understaffed. It was irritating, but I accepted it. We then tried to book the escape room and it would only allow us to book one person, so that was also out of the question. When we did get to the “survey” (which we knew was gonna be the typical timeshare talk), it was supposed to be 2 hours and turned into 3 hours.
Yöpyi 3 yötä maaliskuussa 2024
Lori vastasi 9.4.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We strive to provide exceptional service to all our guests and we will certainly follow up with the correct departments and issues you listed. We hope you come and stay with us again!

6/10 OK

Shadonna

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
First time staying in the hotels. Never again, clean but needs major updating. Felt like I stepped into 1998.
Yöpyi 1 yön huhtikuussa 2024
Lori vastasi 8.4.2024
Shadonna, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

4/10 Huono

Britteney

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
First and foremost, i will admit that we did stay here during the off-season, which really limited our options as far as entertainment opportunities went. With that being said i will leave that portion alone. The cleanliness though should never be an issue no matter the season. On top of the cabinets and counters were filthy even to look at. Obviously this really stressed me out in terms of trusting the cleanliness throughout the rest of the condo which lead me to sleep on top of the covers (which was fine because we had no fan in the bedroom). The fan was not the only thing missing in the bedroom though because the door to the bedroom also had no lock on it! I am assuming every room is not identical because this place came highly recommended by family, but i certainly did not have a similar experience.
Yöpyi 2 yötä huhtikuussa 2024
Lori vastasi 8.4.2024
Britteney, we are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We truly hope you will stay with us again.

6/10 OK

vilma

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I stayed in hotel 4. It looked very 1 star. My shower curtain was stained and the corners looked molded. My AC unit hardly cooled.
Yöpyi 4 yötä huhtikuussa 2024
Lori vastasi 8.4.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 Loistava

Youreen

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice for a Family Vacation. The unit we stayed in was nice, full kitchen if you don’t mind cooking on vacatIon, nice view from our balcony, bathroom was clean, there is jacuzzi in the bedroom which I got excited about but it wasn’t working. Overall the experience was great even though we had to drive to get to the water park. Will go again with more Family members.
Yöpyi 2 yötä maaliskuussa 2024
Lori vastasi 5.4.2024
Youreen, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 Loistava

Debbie, Luray

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
Lori vastasi 8.4.2024
Debbie, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

2/10 Hirveä

Alan

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Lori vastasi 5.4.2024
Alan, we are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We truly hope you will stay with us again.

10/10 Loistava

Shaina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place for the kids
Yöpyi 2 yötä maaliskuussa 2024
Lori vastasi 1.4.2024
Hello Shaina, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 Loistava

Georgina

Yöpyi 2 yötä maaliskuussa 2024
Lori vastasi 22.4.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

courtenay

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Well, you might stop at their local restaurant which is at the bottom of the hill, called thunderbird. Which seems like the restaurant in the horror movie you stop at before all the action starts! Aside from that the homefries weren't all that bad. Not much was going on during my stay, most things seemed closed or booked solid. 😕 The veiw and the fresh air and the Waterpark was awesome! The accommodation weren't all that bad either. Just might visit again!
Yöpyi 2 yötä maaliskuussa 2024
Lori vastasi 1.4.2024
Hello Courtenay, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

kavya

Matkusti pienten lasten kanssa
Hyvää: Palvelut/mukavuudet
Off season for a very reasonable price. Kids had fund with the activities and we enjoyed the nature as well. Rooms were spacious clean and check in was easy. Would come again
Yöpyi 2 yötä maaliskuussa 2024
Sarah vastasi 29.3.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Sylvia

Yöpyi 3 yötä maaliskuussa 2024
Lori vastasi 16.4.2024
Sylvia, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Rowena

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The place is beautiful and quiet.
Yöpyi 1 yön maaliskuussa 2024
Lori vastasi 26.3.2024
Rowena, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 Loistava

Pramarchta

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Unit was good
Yöpyi 1 yön joulukuussa 2023
Lori vastasi 25.3.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 Loistava

Michel

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pretty amazing place to stay. I had a really good time there. The staff is professional and very friendly. The choices of activities are just mind blowing. Great place for family vacations or just escape the every routine.
Yöpyi 2 yötä maaliskuussa 2024
Lori vastasi 19.3.2024
Michel, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 Hyvä

Chrystal

Yöpyi 2 yötä maaliskuussa 2024
Lori vastasi 8.4.2024
Chrystal, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 OK

Tutor

Yöpyi 1 yön maaliskuussa 2024
Lori vastasi 4.4.2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 Loistava

Chandra, Willingboro

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property appeared to be kept up well in most areas, but the staff could be a little more polite. I was there to spend time with my brother and his family, who are owners, and to check out the place on my own without a sales pitch. However, the woman at the sales desk was pretty rude when I declined the tour for that particular stay. I paid to stay there. It was not a promotional stay and her attitude was not very conducive for creating potential interest in ownership. My kids loved the place, but I'm hesitant to consider it now. It seems like you just want the money and not even attempt have customers feel welcomed.
Yöpyi 2 yötä maaliskuussa 2024
Lori vastasi 5.3.2024
Chandra, Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We are sorry you were treated rudely by an associate. We will be sure to address this complaint with the correct department. Thank you and we hope you come and stay with us again!

8/10 Hyvä

Marcy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was a convenient location to water park and other amenities. Bathroom areas could use some updates - one sink has a large crack in it. The refrigerator and coffee machine were useful. Neighbors were loud and let their door slam a lot in the early morning.
Yöpyi 2 yötä maaliskuussa 2024
Lori vastasi 4.3.2024
Marcy, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!