2/10 Hirveä
Petri
22.2.2017
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Horrible place
Where to start?! Everything were so wrong that it ever could go. This place was horrible and should been shutdown a while ago. We felt very screwed up to booked this hotel. Don’t look at the hotels website, everything there is a big lie. Pictures are at least 10 years old and stories about activities are also only an advertise, nothing is a true. Having a Spa? -There were any! Having a Bicycling? Bikes were broken!
We had booked 7 nights but stayed only 1 night. We loose very big money but it was more safety to go away than stay.
Buildings were very old, bad conditions, I mean like broken. For example every lights was broken so we needed to use our own mobile light to get back to our room at night.
There were lots of spiders, mosquitos, flies, ants and other bugs. Ok, we were at the jungle but can I please ask not to have those bugs in the room inside. The hotel area was very dirty including also room and pool area. Pool looked so awful that we couldn’t even go there.
Food was bad and very expensive and Menu included only a few variations. Yes there were breakfast including, but nobody told us, that it is only an Indonesian breakfast. The were only a few people working as a staff. They tried to be nice but sorry to tell that there were no professional at all. I don’t blame them I blame the manager. Everything what we asked, staff had to ask for the manager. Manager says always no. The staff had rules what to follow but no allowed to make good customer service.
