Kattoterassi

Arvostelut: Art Series - The Chen

4.5 out of 5
Art Series - The Chen
850 Whitehouse Rd, Box Hill, VIC

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 384 kautta 622 arvostelua" "
Arvosana 8 - Hyvä. 177 kautta 622 arvostelua" "
Arvosana 6 - OK. 36 kautta 622 arvostelua" "
Arvosana 4 - Huono. 14 kautta 622 arvostelua" "
Arvosana 2 - Hirveä. 11 kautta 622 arvostelua" "

9,2/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Maksud

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Great cozy place to stay. Definitely recommended
Yöpyi 1 yön toukokuussa 2024
Madeleine O' Sullivan vastasi 23.5.2024
Dear Maksud, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O' Sullivan General Manager

10/10 Loistava

Ryan

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our stay was good for only 1 night. Close to Box Hill Shopping center if you're looking to stay on that side of town. About a 20 minute drive to Chadstone Shopping Center. There is parking but it's a bit of a pain to get into and out of. Service was good, easy and quick check in and check out. Pretty run of the mill booking for us.
Yöpyi 1 yön huhtikuussa 2024
The Chen Team vastasi 24.4.2024
Dear Ryan,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Hyvä

LYE HUAT

Hyvää: Henkilökunta ja palvelu
The Chen runs on the HAPPY personality of this vietnamese lady running the front office . She will do her Best to assist customers . Thk u lady . The Boxhill central mall is great for asian food ,thats all . This mall could invite sports goods shop to be anchor tenant !! Add on a childrens play grd .
Yöpyi 4 yötä huhtikuussa 2024
The Chen Team vastasi 24.4.2024
Dear Kye Huat,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Ryan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Chen vastasi 27.2.2024
Dear RyanWe very much appreciate your comments regarding your stay at the Chen It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team

10/10 Loistava

Lihong

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We spent four nights this summer. The hotel is located in a high-rise apartment building in the center of Box Hill, a major Asian community neighborhood. Excellent location within minutes walk to shopping mall, restaurants and Box Hill train/tram station. You could find almost any type of Chinese cuisines. Pubic transport is very convenient. We took train to downtown, beach and zoos. The room is a bit small for the family but it provides everything we need.
Yöpyi 4 yötä helmikuussa 2024
The Chen Team vastasi 26.2.2024
Dear Lihong,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen team

10/10 Loistava

Justine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We really liked this hotel. We had a little trouble with parking, but it was solved quickly & easily. I think that the instructions regarding parking could be more clear when booking. We would have also appreciated bottles of water in the room.
Yöpyi 1 yön helmikuussa 2024
The Chen Team vastasi 24.2.2024
Dear Justine,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team

8/10 Hyvä

Lyn

Yöpyi 3 yötä helmikuussa 2024
The Chen Team vastasi 25.3.2024
Dear Lyn,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Hirveä

prudence

Liikematkailija
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
No air conditioning when temp is 37 degrees! Offered a portable fan. Didn’t even offer a room discount.
Yöpyi 2 yötä helmikuussa 2024
The Chen Team vastasi 26.2.2024
Dear Prudence,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Chen Team

8/10 Hyvä

Anthony

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The display is modern, great service system, the room is bigger than we thought
Yöpyi 3 yötä helmikuussa 2024
Chen vastasi 21.2.2024
Dear Anthony,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

4/10 Huono

Winston

Yöpyi 2 yötä helmikuussa 2024
The Chen Team vastasi 24.2.2024
Dear Winston,Thank you for taking the time to tell us about your experience at the Chen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Chen, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,The Chen Team,

8/10 Hyvä

Liena

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Chen hotel was a good place to stay . The rooms were an adequate size,well sized bathrooms . The only problem was the traffic noise was loud at the busy times. With the bedding the doona was marked and looked like it hadn't been washed in a while. The sheets were clean otherwise and there were choices of extra blankets if needed. The rooftop for sunsets almost 360 degree views.
Yöpyi 3 yötä helmikuussa 2024
Chen vastasi 21.2.2024
Dear Liena,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

4/10 Huono

Meng

Matkusti ryhmän kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Disappointed
Yöpyi 2 yötä helmikuussa 2024
The Chen vastasi 18.2.2024
Dear Meng,Thank you for taking the time to tell us about your experience at the Chen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Chen, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Chen Team,

10/10 Loistava

George

Yöpyi 12 yötä tammikuussa 2024
The Chen Team vastasi 18.2.2024
Dear George,We very much appreciate your comments regarding your stay at the Chen Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen

2/10 Hirveä

Andrew

Yöpyi 1 yön tammikuussa 2024
Chen vastasi 8.2.2024
Dear Andrew, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Chen Team

10/10 Loistava

EJZ

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä tammikuussa 2024
The Chen vastasi 26.1.2024
Dear EJZ,We very much appreciate your rating regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team

4/10 Huono

Jeanne

Matkusti ryhmän kanssa
Poor WiFi connection, limited housekeeping service , don’t have coffee refills for my 3 day stay ..
Yöpyi 3 yötä tammikuussa 2024
Chen vastasi 8.2.2024
Dear Jeanne, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Chen Team

10/10 Loistava

Alexander

Yöpyi 2 yötä tammikuussa 2024
Chen vastasi 8.2.2024
Dear Alexander, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

10/10 Loistava

Timothy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean
Chen vastasi 8.2.2024
Dear Timothy, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

8/10 Hyvä

Leanne

Yöpyi 1 yön tammikuussa 2024
The Chen Team vastasi 19.1.2024
Dear Leanne,We very much appreciate your comments regarding your stay at The Chen Box Hill Melbourne - Art Series.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another enjoyable journey with us. Sincerely,

10/10 Loistava

KungHao

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Super clean and comfort
Super clean and comfort, only the TV screen opening suddenly when I came in.
Yöpyi 1 yön tammikuussa 2024
Chen vastasi 15.1.2024
Dear Kunghao, Thank you very much for your stay and great feed back- The Chen Team

8/10 Hyvä

JUANDRE

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
its was nice to stay their was a nice place
Yöpyi 2 yötä tammikuussa 2024
Chen vastasi 15.1.2024
Dear Juandre, Thank you very much for your stay and great feed back- The Chen Team

6/10 OK

Steven

Yöpyi 3 yötä tammikuussa 2024
Chen vastasi 15.1.2024
Dear Steven, Thank you very much for your stay and The feed back- The Chen Team

10/10 Loistava

Hui Young

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Chen vastasi 15.1.2024
Dear Hui Young, Thank you very much for your stay and great feed back- The Chen Team

10/10 Loistava

Yee man

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location.
Yöpyi 3 yötä joulukuussa 2023
The Chen Team vastasi 3.1.2024
Dear Yee Man,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Hyvä

Daniel

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location. Good pool. Parking was better on this occasion with spots available. Front desk staff nice but service is awful if you actually need anything (front desk staff however apologetic). Easy check in and check out. Overall good value and we will continue to visit.
Yöpyi 2 yötä joulukuussa 2023
The Chen Team vastasi 3.1.2024
Dear Daniel,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

katie

Yöpyi 5 yötä joulukuussa 2023
The Chen Team vastasi 3.1.2024
Dear Katie,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Corina

Yöpyi 2 yötä joulukuussa 2023
Chen vastasi 15.1.2024
Dear Corina, Thank you very much for your stay and great feed back- The Chen Team

10/10 Loistava

Elio

Yöpyi 2 yötä joulukuussa 2023
Chen vastasi 15.1.2024
Dear Elio,Thank you very much for your stay and great feed back- The Chen Team

10/10 Loistava

Lingqiang

Yöpyi 11 yötä joulukuussa 2023
The Chen Team vastasi 3.1.2024
Dear Lingqiang,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Mihindukulasuriya Nuwan

Yöpyi 3 yötä marraskuussa 2023
The Chen Team vastasi 3.1.2024
Dear Mihindukulasuriya,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Joshua Robert

Yöpyi 2 yötä marraskuussa 2023
Chen vastasi 15.1.2024
Dear Guest, Thank you very much for your stay and great feed back- The Chen Team

10/10 Loistava

Diana

Yöpyi 1 yön marraskuussa 2023
The Chen Team vastasi 3.1.2024
Dear Diana,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Diana

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Just excellent
Yöpyi 3 yötä marraskuussa 2023
The Chen Team vastasi 3.1.2024
Dear Diana,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Hyvä

S R Butcher

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent stay with lots of food options around except maybe breakfast and close to the train
Yöpyi 6 yötä marraskuussa 2023
The Chen Team vastasi 3.1.2024
Dear S R Butcher,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

KYUNGTAEK

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä marraskuussa 2023
The Chen Team vastasi 3.1.2024
Dear Kyungtaek,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Hyvä

Temukisa

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Conveniently located to where to place of meeting. Clean and tidy.
Yöpyi 4 yötä marraskuussa 2023
The Chen Team vastasi 23.11.2023
Dear Temukisa,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Hyvä

Andrea

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff were friendly and efficient. Car parking was very easy. Shops close by and an easy walk to RSL for Bistro meal or other eating options close by. Close to Epworth and Box Hill Hospitals and tram to city at front door.
Yöpyi 2 yötä marraskuussa 2023
The Chen Team vastasi 23.11.2023
Dear Andrea,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Alexis

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We really enjoyed our stay. Only complaint was the carpet seemed quite stained, but overall it was quite nice
Yöpyi 1 yön marraskuussa 2023
The Chen Team vastasi 23.11.2023
Dear Alexis,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Hyvä

Fui Koon

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel stand on city central and near the train station, shopping is very convienent.
Yöpyi 5 yötä marraskuussa 2023

8/10 Hyvä

Saman

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
-
Yöpyi 1 yön marraskuussa 2023
The Chen Team vastasi 13.11.2023
Dear Saman,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Monica

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
very friendly staff
Yöpyi 2 yötä marraskuussa 2023
The Chen Team vastasi 9.11.2023
Dear Monica,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Hyvä

Betty

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
There was no armchair or couch - only an office chair. No microwave.
Yöpyi 4 yötä lokakuussa 2023
The Chen Team vastasi 9.11.2023
Hi Betty,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 OK

Debra

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
This is apartment marketed as Hotel. Very lovely check in staff. The car park was difficult to understand and navigate but got there in the end. I feel Art Series hotel marketing was misleading. There was no restaurant as part of The Chen, breakfast or room service or coffee in morning until cafe opened at 8pm. The bed was lovely and nice decor. The shower was awesome but hair in bathroom left by previous person or cleaner: The room not serviced unless you call and no mention of paid car park or I would gone elsewhere for the cost: I think and my opinion there needs to be a better information on your main website. I
Yöpyi 3 yötä lokakuussa 2023
The Chen Team vastasi 9.11.2023
Hi Debra,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Loistava

Dale W

Yöpyi 7 yötä lokakuussa 2023
The Chen Team vastasi 9.11.2023
Dear Dale,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Hyvä

Yin yu

Yöpyi 4 yötä lokakuussa 2023
The Chen team vastasi 23.11.2023
Dear Yin Yu,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Leanne

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A beautiful property, very clean, wonderful size rooms and an extremely comfortable bed. Will definitely be back.
Yöpyi 1 yön lokakuussa 2023
The Chen Team vastasi 2.11.2023
Dear Leanne,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Hyvä

FENG-YU

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä lokakuussa 2023
The Chen Team vastasi 21.10.2023
Dear Feng-Yu,Dear SAMANTHA CLEE,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel has exceeded my expectations. It was easy to get to and super accessible to everything. They made you feel like it was your own home. Staff were friendly and courteous and always willing to help. No faults or negative comments about how I was treated here and the facilities are impeccable. If you want to stay at a hotel that is not too far from the CBD, The Chen is the place to be at.
Yöpyi 7 yötä lokakuussa 2023
Sue Nguyen - Assistant Manager vastasi 10.10.2023
Dear Michael,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Stephen

Yöpyi 2 yötä syyskuussa 2023
The Chen Team vastasi 5.10.2023
Dear Stephen,We very much appreciate your comments regarding your stay at the Chen.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 OK

Stephen

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 2 yötä syyskuussa 2023
The Chen Team vastasi 5.10.2023
Dear Stephen,We very much appreciate your comments regarding your stay at the Chen.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,