Dear Eric,We extend our sincerest gratitude for taking the time to provide feedback on your recent stay with us. Your insights are invaluable as we continuously strive to enhance the quality of our services.We are delighted to learn that our staff made a positive impression on you with their helpfulness during check-in and assistance with luggage storage. Ensuring a seamless and welcoming experience for our guests is a cornerstone of our commitment to excellence.Your comments regarding the cleanliness of your room are greatly appreciated. We take great pride in maintaining high standards of cleanliness and comfort for our guests, and it is gratifying to know that this aspect of your stay met your expectations.However, we regret to hear about the inconvenience you experienced with the toilet flushing system. Please accept our sincerest apologies for any discomfort this may have caused. Rest assured, we have promptly notified our maintenance team to address this issue and prevent its recurrence.Furthermore, we acknowledge your feedback regarding the layout of our hotel corridors. We understand the importance of clear navigation for our guests, and we will carefully consider your comments as we seek to enhance the overall experience for all who stay with us.Once again, we express our gratitude for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Kind regards,Ben WuDuty Manager

Dear Adriaan,Thank you for taking the time to write up and send us your review. I am sorry to hear that your experience with us was not to the standards we hope to provide our valued guests. I have passed your feedback on to our management team who will investigate thoroughly and make improvements to the situation wherever we can. We hope you will visit us again for a future stay.If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManger on Duty

Dear Sarah, thank you for choosing to stay at Dorsett Hotel Melbourne and for taking the time to share your feedback with us. I am delighted to hear that you had a great experience with our hotel and team members. I am thrilled to learn that our team members were able to exceed your expectations during your stay. Your positive feedback is truly appreciated and if there is anything else Ican do to enhance your future visits with us, please do not hesitate to let us know. Warm Regards, Minyoung Lee, Front Office Manager

Dear Ailene, warm greetings from Dorsett Melbourne and thank you so much for your 5/5 review! Can't wait to welcome you back soon! Warm Regards, Minyoung Lee, Front Office Manager

Dear Ying,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your stay with us, and we also hope you had a fantastic day.Regarding to the noise cancellation, we will make sure to address this matter for a better improvement.We hope you will visit us again for a future stay.If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Dimitrios, Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us.We hope you will visit us again some time for a future stay.If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Susan, Thank you for taking the time to write up and send us your review. We are delighted to hear that you were able to enjoy our full buffet breakfast. We hope you will return to stay with us again in the near future.If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Belinda, Thank you for taking the time to write up and send us your review. I am sorry to hear that your experience with us was not to the standards we hope to provide our valued guests. I have passed your feedback on to our management team who will investigate thoroughly and make improvements to the situation wherever we can. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Antonio, Thank you for sharing your feedback about your recent stay with us! We appreciate your kind words about our location and sharing your honest feedback about the overall experience. We just want to share some information with you regarding to your recent stay's feedback. As our hotel don't offer the minibar service, there is a vending machine located on the Ground Floor if the guests wish to purchase something. Hence, for the coffee section, we place a self-serve coffee machine for the guests to use as per your mention, but if you want to order some barista made coffee, it would cost a little bit more.Again, we do apologize that the overstay did not meet your expectations. We will make sure to address this matter to our Senior Management Team and make improvements for a better experience in the future. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Somchit,Thank you so much for taking the time to write this review.We are glad to hear you were able to take full advantage of our great location and luggage storage services.Warm Regards,SapanaManager on Duty

Dear Debra, Thank you so much for your review. We are delighted to hear we met your expectations. At Dorsett Melbourne, we take pleasure in providing quality service to all our guests. On your next stay, please talk to our friendly staffs if you require extra towels to make your stay more comfortable.We look forward to having you stay with us again in the near future. Kind regards, Khoa LuManager on Duty

Dear Syne,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your stay with us, and we also hope you had a fantastic day. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Jordan,Thank you for your 5/5 review. we are glad you had a good experience with us.Warm regards,SapanaManager on Duty

Dear Ching, thank you very much for taking the time to provide us with your feedback regarding your recent stay at our hotel. I am delighted to hear that you found our location to be very convenient, with easy access to various dining options and attractions such as Victoria Market, Chinatown, and the City Center. I am also pleased to learn that you found our rooms to be clean and well-insulated, providing you with a comfortable and enjoyable experience during your stay. We look forward to welcoming you back to our hotel in the future. Warm Regards, Minyoung Lee, Front Office Manager

Dear Kevin, warm greetings from Dorsett Melbourne, and thank you for your 5/5 amazing review - I can't wait to welcome you back soon! Warm Regards, Minyoung Lee, Front Office Manager

Dear Albert, warm greetings from Dorsett Melbourne and thank you so much for your lovely 5/5 rating! Can't wait to welcome you back soon in the future. Warm Regards, Minyoung Lee, Front Office Manager

Dear Maria, warm greetings from Dorsett Melbourne and thank you so much for your 5/5 wonderful review - I can't wait to welcome you back ! Warm Regards, Minyoung Lee, Front Office Manager

Dear Francis, warm greetings from Dorsett Melbourne, and thank you for sharing honest feedback. I am truly sorry for the lack of hospitality you encountered from our Front Office team member, and I would love to hear more from you. I apologize for any inconvenience caused by the limited toiletries provided in your room - I regret that we fell short of meeting this expectation, which I will personally follow up with our Housekeeping Manager. Regarding the TV options in your room, I understand your disappointment with the limited selection. I am sorry to hear that you did not use Chromecast in the room, please contact the reception team so we can assist you with Chromecast! Looking forward to having another opportunity to better serve you. Warm Regards, Minyoung Lee, Front Office Manager

Dear Timothy,Thank you so much for taking the time to provide us with your review. We are pleased to hear we met your expectations. Here at Dorsett Melbourne, we take pride in providing excellent service to all our guests. We are also thrilled to hear you were happy with our friendly staff. We look forward to having you stay with us again soon. Kind regards, Khoa LuManager on Duty

Dear Minami, Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your stay with us, and we also hope you had a fantastic day. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManger on Duty

Dear Helen, warm greetings from Dorsett Melbourne and thank you so much for your 5/5 great feedback. Can't wait to welcome you back for another 5/5 stay, Helen!

Dear Matt,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us. We hope you will visit us again some time for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Suzanne, warm greetings from Dorsett Melbourne and thank you for your lovely 5/5 feedback! I am thrilled to hear that you enjoyed your stay with us and that our friendly team members, cleanliness, and range of activities met your expectations. It means a lot to us. Looking forward to having another opportunity to welcome you back.

Dear Bharatee Devi, Thank you so much for taking the time to provide us with your review. We are pleased to hear we met your expectations. Here at Dorsett Melbourne, we take pride in providing excellent service to all our guests. We are also thrilled to hear you were happy with our friendly staff. We look forward to having you stay with us again soon. Kind regards, Khoa LuManager on Duty

Dear Emily, thank you so much for sharing your wonderful experience at Dorsett Melbourne! I am thrilled to hear that you had an enjoyable stay with us and that you found our check-in and check-out process, valet parking, and baggage service to be convenient and swift. I am delighted to hear that you enjoyed our daily breakfast option and that you found our rooms to be well-furnished and spacious. Yes, it was a creative idea! I am also pleased to hear that your boyfriend enjoyed the PS5 and F1 video games provided in the lobby during your stay for the F1 period. Thank you for choosing Dorsett Melbourne, and we look forward to welcoming you back for another great experience in the future or for next year’s F1

Dear Ned, thank you for taking the time to share your positive feedback with us! I am delighted to hear that you found our hotel's location convenient and that you enjoyed our facilities. We look forward to welcoming you back for another fantastic stay!

Dear Nigel, Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your stay with us, and we also hope you had a fantastic day. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Rebecca,Thank you for taking your time to rate us.Glad to know you liked your stay.Warm regards,Sapana

Dear Taylor, Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us. We hope you will visit us again some time for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Timothy, warm greetings from Dorsett Melbourne, and thank you for your feedback. If there is anything else you would like to share with us or if there are any specific areas where we can make improvements, please feel free to reach out to me directly. Warm Regards, Minyoung Lee, Front Office Manager

Dear Ian,Thank you so much for taking the time to provide us with your review. We are pleased to hear we met your expectations. Here at Dorsett Melbourne, we take pride in providing excellent service to all of our guests. We are also thrilled to hear you were happy with our friendly staff. We look forward to having you stay with us again in the near future. Kind regards, Khoa LuManager on Duty

Dear Marcus,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us. We hope you will visit us again some time for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Nicole,Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us. We hope you will visit us again some time for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Allison, thank you so much for your 5/5 amazing review! Can't wait to have you back!

Thank you for sharing your feedback about your recent stay with us! I appreciate your kind words about our cleanliness and wonderful staff.I apologize that the hotel breakfast did not meet your expectations. Your feedback is essential for our continuous improvement, we will keep your suggestions in mind for improvement wherever we can. Warm Regards,SapanaManager on Duty

Dear Emil,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and I will pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager

Dear Amy,Thank you for taking the time to write up and send us your review. I am sorry to hear that your experience with us was not to the standards we hope to provide our valued guests. I have passed your feedback on to our management team regarding the Valet and signage issue as well as your feedback about your room, pillows, mattress and your breakfast experience. We hope you will visit us again for a future stay.If there is anything else we can do to help, please do not hesitate to contact us. Kind Regards, Khoa LuDuty Manager

Dear Nicole,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and that you enjoyed the excelent service provided by our friendly staff. I will make sure to pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager

Dear Carmen,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and I will pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager

Dear Robyn,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and I will pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager

Dear Conor, Thank you so much for your review. We are delighted to hear we met your expectations. At Dorsett Melbourne, we take pleasure in providing quality service to all our guests. We look forward to having you stay with us again in the near future. Kind regards, Khoa LuManager on Duty

Dear Dwayne, Thank you for taking the time to write up and send us your review. It is always lovely to hear that you have enjoyed your regular stays with us. We hope you will visit us again some time for a future stay. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Khoa LuManager on Duty

Dear Lindsey, Thank you so much for taking the time to provide us with your review. We are pleased to hear we met your expectations. Here at Dorsett Melbourne, we take pride in providing excellent service to all of our guests. We are also thrilled to hear you were happy with our friendly staff. We look forward to having you stay with us again in the near future. Kind regards, Khoa LuManager on Duty

Dear Jennifer, Thank you for taking the time to submit your review. We take great happiness to hear that you were able to take full advantage of our prime location. We look forward to having you stay with us again in the near future and if there is anything else we can help with in any future stays, please do not hesitate to ask. Kind regards, Khoa LuManager on Duty

Dear Elise, Thank you so much for taking the time to provide us with your review. We are pleased to hear we met your expectations. Here at Dorsett Melbourne, we take pride in providing excellent service to all of our guests. We are also thrilled to hear you were happy with our friendly staff. We look forward to having you stay with us again in the near future. Kind regards, Khoa LuManager on Duty

Dear Ashleigh, Thank you for taking the time to submit your review. We take great happiness to hear that you were able to take full advantage of our prime location and thoroughly enjoyed your concert. We look forward to having you stay with us again in the near future and if there is anything else we can help with in any future stays, please do not hesitate to ask. Kind regards,SapanaManager on Duty

Dear Lina,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and that you enjoyed our pool facilities I will pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager

Dear Meagan,Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services.We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and that you enjoyed the hotel location I will make sure to pass on your feedback to all our staff.We hope you will return to stay with us again in the near future. Warm Regards,Vincent Jean-PierreGuest Relations Manager

Dear Chae Yeon, Thank you so much for your review. We are delighted to hear we met your expectations. At Dorsett Melbourne, we take pleasure in providing quality service to all our guests. We look forward to having you stay with us again in the near future. Kind regards, Khoa LuManager on Duty

Dear Robyn, Thank you so much for your review. We are delighted to hear we met your expectations. At Dorsett Melbourne, we take pleasure in providing quality service to all our guests. We look forward to having you stay with us again in the near future. Kind regards, Khoa LuManager on Duty