4/10 Huono
Alisha
2.9.2025
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The location and place is beautiful. I booked this stay for my wife for two days. She lost her dad recently and we have three kids ages 4,3 and 7 months and she deserved a break. I made a request for an upgrade or even just to make it a little special for her. but she didn’t get an upgrade or even a special set up or anything in the room even after the situation was acknowledged by staff before hand . It was her first time in Melbourne. ( we live in New Zealand) Although the property was nice she found the staff quite rude both in the reception as well as the breakfast buffet area. She wasn’t prioritised when requesting something like a coffee instead in the middle of a conversation or request staff would attend to other business like white people. Staff were picking and choosing who they would attend just by the colour of their skin. She travelled alone and was quite uncomfortable.
Alisha
Yöpyi 2 yötä elokuussa 2025
