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Arvostelut: Springhill Suites Memphis East / Galleria

3 out of 5
Springhill Suites Memphis East / Galleria
2800 New Brunswick Rd, Memphis, TN

Arvostelut

8,0

Erittäin hyvä

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Arvosana 2 - Hirveä. 43 kautta 791 arvostelua" "

8,4/10

Siisteys

8,8/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

7,6/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Stephanie

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
I felt like the hotel was very run down. Our room had a very weird smell and the furnishings and carpet seemed very old and dirty. The plugs were so loose we couldn't keep things plugged in and the toilet and tub were very old.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Monica L

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Would stay there again
Yöpyi 1 yön maaliskuussa 2024
You Ly vastasi 9.5.2024
Thank You, for the great review, Love to have you back

10/10 Loistava

Catherine

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a lovely stay.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

WILLIAM

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Courteous and professional staff
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Ora

Matkusti perheen kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is in a good location but needs to be updated and renovated. The corridors and the rooms have worn carpeting, the suites furnishings are terribly old and worn. The hotel is very dark and depressing. I would consider finding another property if possible.
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Kim

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

karen c

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was amazing and the opportunity for coffee anytime of day was great. LOL The morning breakfast had a good selection as well. Clean and comfy beds was a plus.
Yöpyi 2 yötä maaliskuussa 2024

2/10 Hirveä

Ashley

Huonoa: Siisteys
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Louis

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff are amazing!
Yöpyi 1 yön maaliskuussa 2024

8/10 Hyvä

Alexia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
.
Yöpyi 1 yön maaliskuussa 2024

6/10 OK

TERRY

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The inner door bolt lock was broken. TV didn't work - part was missing (evidently had been borrowed to fix another set, leaving this set in non-working condition) but the night clerk did fix the set. There's a hair dryer bag on the back of the bathroom door, but no hair dryer. Bathroom has stains but did appear clean. Breakfast was okay but only one waffle maker and guest ahead of us was making several. Hotel appears past its prime and was noisy. Not a pleasant experience and we considered it overpriced for its condition.

10/10 Loistava

Elishia, Memphis

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was quite and near whatever i could possibly need: walmart, sams, Kroger, the mall, plenty of dining options.
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Nichole

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Kimberly

Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Heather

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly service. Lots of food options nearby.
Yöpyi 1 yön tammikuussa 2024

2/10 Hirveä

Tyra

Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Unhappy
In the first room they gave me toilet was inoperable, the shower curtain had mold and mildew on it and the wallpaper was peeling badly. When I contacted the front desk the csr asked me did I want a plunger to fixed the toilet. After explaining the issue I was given another room with a working toilet but the tub was dirty and this shower curtain had mildew and mold as well.
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Maisa

Yöpyi 1 yön helmikuussa 2024

6/10 OK

Rashenda

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Property was fine. A few water issues and carpet had stains. Good location by the mall. I was charged by hotel and called for refund. Never received return call from manager Staff said she gave refund that never showed. I'm having to go through dispute at my bank.

2/10 Hirveä

Wilisa

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
Everything was horrible I didn’t even get checked in
Yöpyi 1 yön tammikuussa 2024

4/10 Huono

Missy

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Lisa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was clean and the staff was super friendly
Yöpyi 3 yötä tammikuussa 2024

10/10 Loistava

Zhiping, Chapel Hill

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
good service and nice room. Thanks
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Daniel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was super nice.
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Jerry

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The breakfast was horrible. I thought the scrambled eggs was grits until I dipped them on my plate. The sausage was not like any pork sausage I've ever had. It may have been turkey sausage. The consistency was unfamiliar. There were no forks. I asked the clerk and she said they were out of forks. It was a very unpleasant experience.
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Vincent

Yöpyi 1 yön joulukuussa 2023

2/10 Hirveä

Leann

Yöpyi 1 yön joulukuussa 2023
Tiffany G vastasi 2.1.2024
We appreciate your feedback Leann. We are sorry to hear that you did not have a good experience during your stay with us. We would like to know more about your experience in order to reflect and improve. Happy New Year.

8/10 Hyvä

Jason

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good Stay
Other than the hotel being severely understaffed, my stay was great.
Yöpyi 1 yön joulukuussa 2023
Tiffany G vastasi 2.1.2024
We appreciate your feedback. We are working hard on getting adequate staff and improving our property. We thank you for understanding and we are glad to hear that your stay was great. Hope to see you again next time.

2/10 Hirveä

Gary

Yöpyi 1 yön joulukuussa 2023
Tiffany G. vastasi 2.1.2024
We appreciate your feedback. I apologize that your experience was out of the ordinary. However, we would like to let you know that we are working hard to coach and train our team to improve our property. We hope that you will try us again in the future.

2/10 Hirveä

Tim

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Price was good, but room not clean. Beds not comfortable at all. Elevator broken. We stayed on first floor but I heard a guy hollering from the elevator that he was stuck inside on the first floor. Not well kept up. Nice area and good brand usually. I would avoid this property.
Yöpyi 1 yön joulukuussa 2023

4/10 Huono

Maria

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

4/10 Huono

Barbara

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
We were disappointed. Our initial room had a non-working toilet. The check in attendant tried hard to help. She did move our room upstairs and apologized because the elevator was not working. The rooms were clean but the hallways and stairs were not.
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Robert

Matkusti pienten lasten kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lots of good restaurants close by. Safe area
Yöpyi 1 yön joulukuussa 2023

2/10 Hirveä

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Save yourself. Don't stay here!
We had reservations for 3 rooms: 1 elderly couple with mobility issues, one single, and another couple, one of whom was a few days out from knee surgery. On arrival, we were told that only 1 1st-floor room was available. Not ideal, but ok. Then we were told that the elevator only worked going up. Well that was a big problem as stairs were not possible for 2 sets of us. So I asked if we could have a refund as they could not provide reasonable access to a room. No because I "didn't request" a first floor room. Of course, I had no way to know the elevator was out! I wasn't interested in being out the money for 3 rooms so we stayed...the clerk put us in a room near the end of the long hall. Approx. 30 rooms would have been closer to the elevator. The knee patient's room had carpet at the entrance that was frayed to the point of creating a fall risk. The toilet paper holder is so far in front of the toilet that you have to stretch hard to reach - unless you are short & can't reach at all! 1 toilet ran all night. Breakfast was "cage free eggs" - only. They were white and looked so bad that most of us refused to eat them. The ones who did eat them said they were awful. The website indicated that this is a pet-free hotel, an important detail for 1 of us. However, 1 of our rooms was full of cat hair. We saw 6 dogs going into 1 room and 3 into another. Credentials for the internet did not work for one room; one had only enough signal to get mail, nothing else. Don't stay here!
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Shronda

Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Terry

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023

10/10 Loistava

Jennifer

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The person that checked me in (Ms Jones) was so nice and so helpful.
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Dorishia

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I could tell this hotel was under new management this visit. Ive stayed here the last few years when in town and never experienced any issues until this visit. From checking in, being told my reservation number wasnt working and i didnt have one there with her doing very little to even double check. To me pointing out to her i saw my name on the check in paperwork on the desk. My room very dirty, things being left from previous people and wasnt picked up/cleaned from housekeeping, TV not working, WiFi password not working. Making us carry dirty linen to front desk by hand (no bag, basket nothing to put it in) in order to get new linen and the front desk trying to grab the DIRTY linen with her hands without gloves or placing it in bags. Never had a hotel make us do that before. Just overall terrible experience, will NOT be booking here again.
Yöpyi 3 yötä marraskuussa 2023

2/10 Hirveä

Travis

Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Tillmann

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly and helpful personnel
Yöpyi 1 yön lokakuussa 2023

4/10 Huono

Celia

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I chose because of location and reviews, but my room was nasty.Mold in bathroom and the room smelled like stale cigarettes and mold. The mattress was lumpy,dirty pillowcase on one of the pillows and the tub didn't drain.
Yöpyi 1 yön marraskuussa 2023

6/10 OK

Michael

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys
Room was not clean. Dust on everything. Toilet in bathroom is leaning. The bed was very comfortable. Could use more pillows for pull out sofa bed.
Yöpyi 1 yön marraskuussa 2023

4/10 Huono

Rachael

Matkusti perheen kanssa
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Not up to Springhill Suites standards
I typically seek out the Springhill Suites when traveling with my family because I know I will get an up to date, clean hotel with enough beds for all of us. This hotel was very clearly an older hotel re-dressed as a Springhill Suites. The room itself was the weirdest layout I’ve ever seen and by the time we were ready to go to bed, we pulled the sofa-bed out to find someone’s big pile of crumbs and trash. I mentioned this to the front desk person and her solution was to give me a new sheet. Skipped the breakfast the next morning because it wasn’t worth it for some cold cereal and toast. This stay was extremely disappointing.
Yöpyi 1 yön marraskuussa 2023

8/10 Hyvä

Heldeliano

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel confortável
Não tinha limpeza diária. Em um dia da estadia tivemos que tomar café em outro hotel próximo devido a falta de cozinheiro para fazer o café e nesse dia estava chovendo e frio.
Yöpyi 3 yötä marraskuussa 2023

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Memphis Tigers
The first morning we were instructed to go to the hotel next door for breakfast as there wasn't staff available that day. The next day there was breakfast that was average hotel breakfast. The first night someone on the 2nd floor smoked weed all night long and it smelled up the entire floor which in turn gave me a headache. My room had a musty stale odor that probably also contributed to my headache. We made it work overall, the area has many nice restaurants and places to pick up incidentals. The staff was very friendly and helpful whenever I needed soap or towels for the pool area. Overall not the worst place to stay but could definitely use some updating.
Yöpyi 3 yötä marraskuussa 2023

4/10 Huono

Arnold

Yöpyi 4 yötä lokakuussa 2023

6/10 OK

corey

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023

6/10 OK

Liz

Yöpyi 1 yön lokakuussa 2023

6/10 OK

Delbert

Yöpyi 2 yötä lokakuussa 2023

10/10 Loistava

Chaily

Yöpyi 1 yön lokakuussa 2023

6/10 OK

William

Room need repair
Yöpyi 1 yön lokakuussa 2023