Unfortunately, this hotel falls far short of 5-star standards. The overall appearance is dated and dingy, and the in-room amenities are very basicâlacking even the usual sanitary items youâd expect from a hotel of this rating. The pillows were flat, the bed uncomfortable, and upon arrival, there was no assistance with our luggage. The valet staff didnât even acknowledge us.
Our room had multiple issues: the toilet wasnât securely fixed to the floor, the shower leaked into the toilet area, and the bath produced brown water. The electric blind in the bathroom was torn, adding to the sense of neglect.
There are ongoing construction works right next door, starting at 8 a.m. daily and continuing throughout the day. These works are directly adjacent to the hotel pool, making it effectively unusable due to the constant noise.
In the evenings, the lobby becomes crowded with questionable individuals and intoxicated guests heading to the rooftop bar, which itself was underwhelming. Housekeeping was inconsistent, and when they did attend the room, they removed items like soap and coffee without replenishing them.
Overall, this hotel does not deliver on the luxury or service one would expect from a 5-star establishment.