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Arvostelut: Homewood Suites by Hilton Miami-Airport/Blue Lagoon

3 out of 5
Homewood Suites by Hilton Miami-Airport/Blue Lagoon
5500 Waterford District Drive, Miami, FL

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 481 kautta 1005 arvostelua" "
Arvosana 8 - Hyvä. 241 kautta 1005 arvostelua" "
Arvosana 6 - OK. 105 kautta 1005 arvostelua" "
Arvosana 4 - Huono. 76 kautta 1005 arvostelua" "
Arvosana 2 - Hirveä. 102 kautta 1005 arvostelua" "

8,0/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Silja

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lähellä lentokenttää. Ilmainen kuljetus loistava. Huoneet tilavia ja hyvin äänieristetyt.
r vastasi 19.1.2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Rogelio PerezAccounting

10/10 Loistava

John

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was clean and spacious. Staff were friendly and helpful. Loved the happy hour in the afternoon. Thought the fee for parking was a money grab since the hotel has plenty of space for parking. Enjoyed the stay overall.
Yöpyi 2 yötä toukokuussa 2024
Jason vastasi 22.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Tabitha

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was just as described. My only issue was miscommunication about where ro get the shuttle. Although I called twice. I wind up taking an uber after being at the airport for over an hour..
Yöpyi 1 yön toukokuussa 2024
Jason vastasi 22.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Rory, Doral

Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Maximiliano

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
near the airport which has an airport shuttle service included. has places where to eat and a supermarket near by
Yöpyi 1 yön toukokuussa 2024
jason vastasi 19.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Rosemary

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was helpful. Airport shuttle very efficient
Yöpyi 1 yön toukokuussa 2024
adriana vastasi 19.5.2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Loistava

Anara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great breakfast, clean rooms and amazing stuff! Thank you :)
Yöpyi 1 yön toukokuussa 2024
adriana vastasi 19.5.2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Loistava

Karina López de

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Es un depa casi completo súper cómodo
Yöpyi 4 yötä maaliskuussa 2024
Jason vastasi 18.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Alvin

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Truly one of the best hotels ever! The suite was spacious, comfortable and relaxing. The view of the airport was absolutely awesome. The price was so reasonable too. We walked to dining places. No doubt the next time we are in Miami we will stay at this hotel in the Waterford District.
Yöpyi 1 yön toukokuussa 2024
Jason vastasi 18.5.2024
Thank you for staying with us. We appreciate your feedback!

6/10 OK

ROSEANNE, CHAGUANAS

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Plumbing was a nightmare,shower drain clogged, (left serviceman fixing on checkin day and it was sorted in our absence) hot water worked sometimes. Not many hotels offer 2/2 so this was a plus! Package delivered during stay at hotel was 'lost' but found after departure but could not be located again when someone turned up to retrieve! Parking is far at either end of hotel. The staff was really great! Especially Noel, super helpful and friendly! 5 mins to the airport and wondetful shuttle driver and service.
Yöpyi 6 yötä huhtikuussa 2024
Jason vastasi 8.5.2024
We're terribly sorry for the inconvenience you've experienced during your stay. We appreciate the feedback provided as it will be used to improve our hotel team as a whole to ensure these situations do not occur. Thank you and have a great day!

10/10 Loistava

Kimone

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 1 yön toukokuussa 2024
Jason vastasi 7.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Elmer

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I love how close it was to the river, the fast food restaurants just walking distance, easy to get Uber and lift, pool was nice! Clean hotel! The people very nice!!
Yöpyi 1 yön toukokuussa 2024
Jason vastasi 7.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

maria

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay at! Thank you!!
Yöpyi 2 yötä huhtikuussa 2024
Jason vastasi 7.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Queco

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Siempre la recomiendo al volver de viaje me encanta el lugar
Yöpyi 1 yön huhtikuussa 2024
adriana vastasi 28.4.2024
Estimado Huésped,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,Adriana Monroy

2/10 Hirveä

Kevin, leicester

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Upon check-in the unit did not have clean linens. The room was not vacuumed and had red stains all over the rugs. There were ants all over the place in the unit. The air conditioner sounded like a truck engine was running in the room. There was hair all over the bathroom. The cleaning staff was very rude, we had a late checkout and they kept knocking on the door asking if we were leaving. While waiting for shuttle one of the beer kegs or wine kegs exploded and made a huge explosion like bang. There was only a Jersey Mike's and Panda express near by for food. The pool was nice but no towels for a few hours. The shuttle driver was the only nice part of our stay, he was very polite and professional.
Yöpyi 1 yön huhtikuussa 2024
Jason vastasi 24.4.2024
We're sorry for the inconveniences you experienced at the hotel. We appreciate your feedback as it will be used to resolve those issues for future reservations and improve our hospitality quality as a whole.

10/10 Loistava

Donna

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close to airport, has shuttle.
Yöpyi 1 yön huhtikuussa 2024
Jason vastasi 25.4.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Tara

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was fine with me as love this place an close by to the airport will recomend other to this place
Yöpyi 3 yötä huhtikuussa 2024
adriana vastasi 22.4.2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Loistava

Mario

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Jason vastasi 19.4.2024
Thank you for staying with us. We appreciate your feedback!

6/10 OK

Deborah

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 3 yötä maaliskuussa 2024
Jason vastasi 11.4.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Peter

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The shuttle runs from 6AM - 11PM. We found this out after booking…. We were able to get a taxi from MIA to the property as our plane arrived after 11PM. A nice property! Very busy with people taking cruises.
Yöpyi 1 yön huhtikuussa 2024
SP vastasi 10.4.2024
Dear Peter,Thank you for your 5-star review and the information you shared for our Expedia travel community. I am glad to hear that you enjoyed your stay and hope to welcome you back soon!

10/10 Loistava

Nicole

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The breakfast was not great but honestly that is the only negative thing about this hotel. It wasnt horrible but just not the greatest. So many more possitive things to list about this hotel; Beautiful lagoon nearby, peaceful and convenient location. Nice pool beside the lagoon. Everything is very clean and fresh. A lot of nearby places to visit. You can see the airport from the hotel. They have shuttles to the the hotel which we definitely took advantage of. The staff are all amazing! So cheerful, friendly and helpful. I especially had multiple positive encounters with one of the front desk staff named Shaneese and she was absolutely wonderful!
Yöpyi 8 yötä huhtikuussa 2024
SP vastasi 10.4.2024
Thank you for your 5-star review and wonderful shout out to our hard-working, amazing team! I will be sure to share your comments with them. Please stay with us again soon!

8/10 Hyvä

Elizabeth, Dansville

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed here back in 2018 and chose this property again because of the "suite" option. We had 2 bedrooms with a common living area which included a small kitchen. Several of the outlets in our suite did not work. When I went to use the hairdryer in the bathroom of the master bedroom, it only had one prong to put in the outlet, as the other was pushed in. When I took the hairdryer to the front desk, the staff member looked for another one for me and said they did not have one and that housekeeping would have to bring me one in the morning (which they never did). We were OK because we had the second bathroom; however, if we did not, my daughter would have had to go to bed with a wet head. Overall, we would choose to stay there again if cruising out of the Miami port.
Yöpyi 2 yötä maaliskuussa 2024
jason vastasi 8.4.2024
We apologize for that inconvenience and greatly appreciate your feedback. Thank you for staying with us and hope to see you again soon.

10/10 Loistava

Scott

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front desk was very helpful
Yöpyi 1 yön huhtikuussa 2024
jason vastasi 7.4.2024
We appreciate your feedback. Thank you for staying with us!

10/10 Loistava

Jessica

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
jason vastasi 7.4.2024
We appreciate your feedback. Thank you for staying with us!

8/10 Hyvä

Krystal

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I didn’t like the fact that parking is not included in the stay
Yöpyi 1 yön huhtikuussa 2024
Jason vastasi 4.4.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Lashon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Jason vastasi 3.4.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Kiara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean . Great area , staff very helpful
Yöpyi 3 yötä maaliskuussa 2024
jason vastasi 6.4.2024
Thank you for staying with us. We appreciate your feedback!

4/10 Huono

Jamie

Yöpyi 1 yön maaliskuussa 2024
adriana vastasi 20.4.2024
Dear Jamie,We apologize for the inconvenience and appreciate your feedback as this will be used to help improve our hotel team for future references.Adriana MonroyAssistant General Manager

10/10 Loistava

Kelvyn

Yöpyi 3 yötä maaliskuussa 2024
Jason vastasi 19.4.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Orlando

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
La Suite seleccionada con 2 habitaciones fue perfecta para acomodar a toda mi familia.
Yöpyi 2 yötä maaliskuussa 2024
Jason vastasi 27.3.2024
Thank you for staying with us. We appreciate your feedback!

8/10 Hyvä

Asuncion Cielo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was in room 210 and was not able to sleep! There was noise outside like drumming going on and theres someone tapping the wAlls!
Yöpyi 1 yön maaliskuussa 2024
Jason vastasi 27.3.2024
We apologize for the inconvenience and appreciate your feedback as it will help us improve on those situations. Thank you for staying with us!

8/10 Hyvä

George

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Jason vastasi 27.3.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Cindi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice property with great rooms
Yöpyi 1 yön maaliskuussa 2024
jason vastasi 22.3.2024
Thank you for staying with us. We appreciate your feedback!

8/10 Hyvä

Deneisha

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Stay was good.
Yöpyi 1 yön maaliskuussa 2024
adriana vastasi 21.3.2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

2/10 Hirveä

John, Sanger

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They gave us the wrong room.
Yöpyi 1 yön maaliskuussa 2024
Jason vastasi 13.3.2024
We apologize for the inconvenience and appreciate your feedback as this will be used to help improve our hotel team for future references.

6/10 OK

Simon

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Location was great, lots of fast food around & close to airport. Good for a night or two.
Yöpyi 1 yön maaliskuussa 2024
jason vastasi 12.3.2024
Thank you for staying with us. We appreciate your feedback!

8/10 Hyvä

Elizabeth, Traverse City

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
jason vastasi 9.3.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Amber

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Chose this hotel because it allowed for my group of 6 to be in the same room so we didn’t have to pay for 2 rooms.
Yöpyi 1 yön maaliskuussa 2024
Jason vastasi 7.3.2024
Thank you for staying with us! We appreciate your feedback.

8/10 Hyvä

Carol

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Jason vastasi 4.3.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

DAVID

Matkusti kumppanin kanssa
Would recommend and we will certainly be returning , quiet and handy for nice Italian restaurant 3 min walk , supermarket 6 min walk. Free shuttle from airport , 10 min wait . Shuttle to cruise port $15 per person
Yöpyi 1 yön maaliskuussa 2024
adriana vastasi 3.3.2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Loistava

Freeman

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Some people may not like it due to the noise factor, which was not bad, but I enjoyed watching the planes arrive and take off.
Yöpyi 2 yötä helmikuussa 2024
Jason vastasi 27.2.2024
We appreciate your feedback. Thank you for staying with us!

10/10 Loistava

sandra

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This hotel was far nicer than the other hotels we stayed at pre-cruising. This was a post cruise add-on after flight cancellation. The hotel was beautiful it was clean. It’s very nice to have separate rooms for kids to go to bed at parents to stay awake. it was great having a kitchenette. The only complaint I have about the entire hotel stay was we had requested a wake up call that we did not ever receive so thank goodness the phones were working and got us up on time for our third attempt at flying home.
Yöpyi 1 yön helmikuussa 2024
Jennifer. vastasi 25.2.2024
Hello, dear guest. Thank you very much for your comments, we are glad you had a great time. We are sorry that the wake up call did not work, we will work on the system so that it does not happen again. We are waiting for you soon, you are welcome to our house.

10/10 Loistava

Pamela

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front desk staff was outstanding (late eve)
Yöpyi 1 yön helmikuussa 2024
Jason vastasi 23.2.2024
We appreciate your feedback. Thank you for staying with us!

10/10 Loistava

Katie

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I like that it felt like home away from home. My family and I felt safe and secured while being close to the things we wanted to do in Miami.
Yöpyi 4 yötä helmikuussa 2024
Jason vastasi 23.2.2024
We appreciate your feedback. Thank you for staying with us!

10/10 Loistava

sture

Yöpyi 1 yön helmikuussa 2024
Jason vastasi 23.2.2024
We appreciate your feedback. Thank you for staying with us!

10/10 Loistava

Marcos

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Jason vastasi 23.2.2024
We appreciate your feedback. Thank you for staying with us!

10/10 Loistava

Lori, Lynn

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
We received the wrong information about when our port shuttle would be getting us when we checked in. We don’t know this at the time, obviously. The morning of our cruise we were called 30 minutes before we were to get the shuttle to be told they were there and would wait. We threw everything together and were downstairs 7 minutes later only to be told that the shuttle left without us and that we could wait an hour or that we could call a taxi. Omar proceeded to tell us that “I didn’t make the error so I’m not fixing anything”. I’m a Hilton Honors member and have been for years and I’ve never had this experience. So disappointed.
Yöpyi 1 yön helmikuussa 2024
adriana vastasi 19.2.2024
Dear Lori,Thank you for the great review of our hotel! We are glad that you enjoyed your stay,but I am sorry to hear about the misunderstand shuttle port situation, We hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Loistava

Joanna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay
The layout of the room we had was ideal for our family of five. We were only there for a night to catch the cruise ship but it was very clean and comfortable. The breakfast was very good and eating areas were clean and spacious One thing to note because I feel like we were not prepared for it, but parking is not available except for a pay lot apparently not affiliated with or validated by the hotel. Be prepared to pay for parking
Yöpyi 1 yön helmikuussa 2024
adriana vastasi 19.2.2024
Dear Joanna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and breakfast. I do apologize about parking payment we hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Loistava

David

Matkusti perheen kanssa, Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean! Felt like a home away from home. Friendly, helpful staff. Would stay again.
Yöpyi 2 yötä helmikuussa 2024
adriana vastasi 19.2.2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your our nice staff, we hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

8/10 Hyvä

Jose

Yöpyi 5 yötä tammikuussa 2024
adriana vastasi 19.2.2024
Dear Joset,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager