We’re sorry you are unhappy,we’ll work hard to fix the issues you experience. Thanks for letting us know

So glad that you enjoyed our beautiful hotel and never letting go! We appreciate your kind words and to have the pleasure of you staying with us on your next visit back

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Hi Anni Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see this accomplished with your stay. We will happily pass along your kind words to everyone. We strive to provide a high quality service experience. We will make sure to respond to your comments. We look forward to welcoming you back for another unforgettable stay! The Odyssey of South Beach Hotel

Hello Ina! Thank you for taking the time to leave us your comments. We would like to apologize to you for any issues you may have had with our continental breakfast service during your stay. We strive to provide a high quality service experience and regret that our service did not meet your expectations. We will make sure to respond to your comments and move forward with our team to improve in the future. We hope you will allow us to welcome you again soon so we can share a more positive experience with you! We look forward to welcoming you back for another unforgettable stay!!

Hello Terhi ,! Kiitos, että otit aikaa jättää meille kommenttisi. Haluamme pyytää anteeksi sinulle mahdollisista asioista, joita sinulla on ollut mannermaisen aamiaisen aikana loman aikana. Pyrimme tarjoamaan korkealaatuista palvelukokemusta ja pahoillaan, että palvelu ei vastannut odotuksiasi. Varmistamme, että voimme vastata kommentteihimme ja jatkaa tiimimme parantamaan tulevaisuudessa. Toivomme, että voimme toivottaa teidät tervetulleiksi pian, jotta voimme jakaa sinulle positiivisemman kokemuksen! Odotamme toivottaa sinut tervetulleeksi toiseen unohtumattomaan oleskeluun! The Odyssey of South Beach Hotel

Hi Sari! Thank you for your positive review! We are thrilled to hear you enjoyed your stay with us.We look forward to welcoming you back to the Odyssey of South Beach Hotel !

Hello! Thank you very much for your feedback! We are glad to know that you liked our Hotel. Also, we know that South Beach can be noisy, but we try so hard to keep our Hotel out of noise. We truly hope to see you again soon! Thank you very much once again!

Hei! Paljon kiitoksia palautteesta! Otamme kaikki kommentit tehdä tulevia parannuksia ja saada parempi päivä päivältä! Kiitos paljon!

Hola Luis, gracias por tomarse el tiempo para dejarnos su comentario. Toda la informacion se envio donde usted reservo y lamentamos que ellos no se lo transmitieron,De todas formas usted pudo encontrar en el hotel las difrentes formas de comunicacion y pudimos darle toda la informacion necesaria. Gracias por elegirnos

Thank you for taking the time to leave us your comment.

Your reservation was made through a third party and the never provide to us your contact information. You can find on the main entrance the different way to keep in touch with the hotel. If you check again your messages you receive your access code and room number. Thanks

Thank you for taking the time to leave us your comment.

Thank you for your review. Please accept our apologies for any issue you may have experienced during your stay.

Estimada Korina, gracias por tomarse el tiempo para dejarnos su comentario. En la misma pagina que usted hizo la reserva se explica que no tenemos recepcion por eso se le envia el codigo de acceso y numero de habitacion y que el servicio de limpieza no es diario. El hotel nunca tuvo microondas por eso no se ofrece. Gracias por elegirnos

Thank you for your review. Please accept our apologies for any issue you may have experienced during your stay.

Thank you for taking the time to leave us your comment.

Thank you for taking the time to leave us your comment.

Dear guest, If you check your reservation, our hotel does not offer breakfast and there is no front desk, so all the information is sent to you in advance and you are also notified of this there. In your room and in different parts of the hotel you find a way to communicate with someone if you need it, we regret that you have not seen him either. The television was disconnected and the hot water was checked and it came out perfectly, I only had to wait a few minutes. At all times the security cameras work and no inconvenience was detected. Thank you for choosing us

Thanks for you comment. Have a wonderful day !!

Thanks for take the time to leave your comments and we apologize for the inconvenience

Thanks for take the time to leave your comments and we apologize for the inconvenience

Thank you for your review. Please accept our apologies for any issue you may have experienced during your stay

Thank you for your review. Please accept our apologies for any issue you may have experienced during your stay.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Thanks for your review

We are thrilled to hear that your stay with us has been pleasant and that you enjoyed it. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.

Thank you for your review. Please accept our apologies for any issue you may have experienced during your stay.

Dear Anonymous, Thank you for your review. Please accept our apologies for any issue you may have experienced during your stay.

We're sorry to contradict you, but your room was totally clean when you did early check-in. After several hours of using everything, you began to complain about the linen, the smell, and the cleanliness. When housekeeping went to bring you more beach towels, she couldn't organize the beds as they were full of her things and the bathroom full of her personal effects so she didn't touch anything. She checked the hot water and it comes out correctly. According to you, you needed a third bed and as you can verify the type of room you reserved, we do not offer it. On behalf of our staff we appreciate having chosen us

Thank you for your review. Please accept our apologies for any issue you may have experienced during your stay.

Dear Sarah , all the information was sent . We replied that you had to scan the QR code and you had two phone numbers where you could contact us (it is located at the main entrance and throughout the hotel) and we have details of each call received and yours was never received. All the guests who entered yesterday did not have any communication problems. We are sorry you did not read our response to your message. Thanks

Thank you Carolyn for taking the time to leave us your comment, we are surprised by your score but we will work hard to improve. We try to make you feel comfortable at all times, we offered you free check-in at noon so that you can enjoy her stay and we answered each of her questions and doubts with pleasure. On behalf of all our staff we thank you!

We arrived at the Hotel and for our surprise this Hotel don't have any staff in the lobby or any place around, any communicThank you for taking the time to leave us your message. Our hotel does not have a 24-hour front desk, so you and your friends received all the necessary information for your check-in. His room was smaller since his reservation was for that type of room and it was different from the other 2 reservations. We have checked the hot water and it came out correctly in all the rooms. We do not understand when you refer to the fact that there was no mirror since all the rooms have it, we understand that the bed was not comfortable for you but sometimes that is very personal. We are sorry that you are not satisfied and we thank you for choosing us.

We are thrilled to hear that your stay with us has been pleasant and that you enjoyed it. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.

Thank you for taking the time to leave us your comment. As a hotel we cannot be held responsible for what happens from the outside doors. Although you did not see the security there we were, when you reported the problem of people who you deduced were not guests, we checked and there was no one. We take the security of our guests and employees very seriously. For your peace of mind we changed your access code, but nothing ever happened in our hotel. Your room service was done on the second day, we are sorry that you had to go buy towels and soap since everything in his room got extra. Thanks for choosing us

Thank you for taking the time to leave us your comment. Both rooms had everything necessary for 4 people and you saw that when you checked in 2 hours earlier than established as a courtesy so you can enjoy your weekend. Housekeeping did not go to fix the hot water, it was to teach you twice how to move the handle because the hot water came out perfectly since you checked in. If you check the services we provide microwave is not included. Thank you for choosing us

Thank you for your review. Please accept our apologies for any issue you may have experienced during your stay. We hope you will consider us again where we can exceed your expectations.

Thank you for your review. Please accept our apologies for any issue you may have experienced during your stay.

Thanks for you comment. Have a wonderful day !!