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Arvostelut: Soleil Apartments at Castle Beach Club

3.5 out of 5
Soleil Apartments at Castle Beach Club
5445 Collins Ave, Miami Beach, FL

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 42 kautta 130 arvostelua" "
Arvosana 8 - Hyvä. 47 kautta 130 arvostelua" "
Arvosana 6 - OK. 27 kautta 130 arvostelua" "
Arvosana 4 - Huono. 5 kautta 130 arvostelua" "
Arvosana 2 - Hirveä. 9 kautta 130 arvostelua" "

7,6/10

Siisteys

7,6/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

7,2/10

Majoituspaikan kunto ja tilat

2,0/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

al

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Over 2 1/2 hours to check in
Yöpyi 3 yötä lokakuussa 2023
team vastasi 26.10.2023
We are really sorry for the wait. Check-in instructions were sent through Expedia and security had all the information about your arrival and registration ready.

4/10 Huono

Kaitlyn

Matkusti ryhmän kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall not a horrible experience, but i won’t go back. The only parking is valet and it takes forever. The rooms (at least my room) was very old, brittle, bugs, and smelled. Good location, but like I said will never go back to this hotel.
Yöpyi 3 yötä elokuussa 2023
soleil team vastasi 4.9.2023
Our units are fumigated twice a week, they are delivered clean and in good condition. Your reservation was for a non-renovated regular studio

2/10 Hirveä

Jesus

Huonoa: Majoituspaikan kunto ja tilat
30 minutes after checking in. My daughter sat down on the sofa in the room and she fell off and one of the sofa legs broke off. The window blinds we’re broken in many areas. The furniture and furnishings we’re so old. The place was unsafe. The pool was broken and not in operational uses for months.
Yöpyi 3 yötä elokuussa 2023
soleil team vastasi 7.8.2023
The room was fully functional and all expedia information before your reservation we inform that the pool will be closed. Everything in the apartment works, the futon was in good condition before you checked in.

2/10 Hirveä

Mia

Matkusti pienten lasten kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä heinäkuussa 2023
team vastasi 11.7.2023
We responded to the air conditioning complaint with problems and it was resolved as quickly as possible. The unit was what was offered by expedia

6/10 OK

Tangala

Matkusti ryhmän kanssa
Hyvää: Palvelut/mukavuudet
I liked the penthouse but didn't like the roaches that came with it.
Yöpyi 5 yötä huhtikuussa 2023
team soleil vastasi 12.4.2023
We are sorry for this inconvenience. All the units that we manage in the building are fumigated twice a week with a specialized company

2/10 Hirveä

Chris

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Did not like one thing. From check in to check out, not one positive element of the stay.
Yöpyi 6 yötä helmikuussa 2023
team soleil vastasi 12.2.2023
We are truly sorry that your experience has not been good. We have different means of communication to solve any problem but we have never had any comments or complaints from you until now.

10/10 Loistava

Regina

Yöpyi 4 yötä marraskuussa 2022

10/10 Loistava

Leland

Matkusti ryhmän kanssa, Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
great apartment. perfect for a group of 3-5 to enjoy miami beach.
Yöpyi 4 yötä joulukuussa 2022
team vastasi 10.12.2022
Thank you, we hope you come back soon

2/10 Hirveä

Catalin

Liikematkailija
Huonoa: Siisteys ja huoneen mukavuus
-10 out of 10, water from the ceiling and AC broke
absolutely horrible stay, the place was falling apart. The person never returned me a $300 refund and we got a very downgraded room. They claimed to have contacted me about the room being unavailable yet no notifications from hotels.com or email. The AC unit was broken and did not cool down any of the rooms. There was water in the kitchen all over the place and from the AC vent. The place was a mess and looked like someone just threw things all over the place. 0/10 don't go here and avoid at all cost as the manager is a liar.
Yöpyi 6 yötä marraskuussa 2022
team soleil vastasi 8.12.2022
We are sorry for the inconvenience, we are going to review the offered refund.

6/10 OK

Andrea

Matkusti pienten lasten kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed in 1bedroom apartment with three beds. It was the perfect size for family of four (2 and 4 years old kids). This room was nice and clean but the washing machine was moldy and the dishwasher didn't wash the dishes and was very noisy. We had to wait 10 minutes for hot water. It was really hard to wash our oily dishes after cooking. The hotel seems very old. The area around swimming pool was dirty and it looked like nobody took care of it. There were only a few chairs for all guests of the hotel. Water in the swimming was dirty as well. Beach was okay. There is no restaurant/cafe/shops nearby (except these in the hotel) and you have to always travel by car. The coffee in the small shop in the hotel was horrible. There is a nice playground about 5 minutes walking south on boardwalk.
soleil team vastasi 7.12.2022
We are sorry for the problem with the dishwasher and the washing machine, we have already reported it to maintenance so that it can be resolved immediately.

6/10 OK

Anne-Lise

Hyvää: Siisteys
Slitent og upersonlig hotell
Stort, gammelt og slitt hotell med stor gjennomtrekk av folk. Resepsjonistene kunne spansk, men lite engelsk. lange køer foran skranken, heisene og garasjen. Om du skal bo her må du ha en god porsjon tålmodighet og tid. Beliggenheten var fin, med stranden rett ved hotellet. Ligger et godt stykke fra South Beach, men det er lett å forflytte seg med busser.
Yöpyi 4 yötä marraskuussa 2022
team soleil vastasi 5.12.2022
We will continue working to improve our service. Our front desk has staff who speak English and Spanish.

8/10 Hyvä

Tarkistettu asiakas

Matkusti ryhmän kanssa
The location was great! The place was as clean as they couldproblably get it due to age and in need of an immediate renovation. The pool had huge rust spots that was pretty unbelievable. In the very early morning hrs there was alot noise, that felt like it was upstairs, to eight and left.
Yöpyi 3 yötä lokakuussa 2022
team soleil vastasi 24.11.2022
thanks

4/10 Huono

Ulrike

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The pictures show the apartments like they’ve been years ago, they appear used and in need for renovation
Yöpyi 4 yötä marraskuussa 2022
team soleil vastasi 23.11.2022
We are sorry, but as we informed you via email before your arrival for AC problems, we had to change the apartment to a larger but not remodeled unit. In the same way, everything is functional and with a balcony and a washer-dryer. We hoped that you would be comfortable and happy.

6/10 OK

Oksana

Matkusti perheen kanssa
Hyvää: Siisteys
Although the listing did not show towels as provided, they were provided in the unit. Bathroom could use a vent. Toilet flushing was a bit sensitive. Loved access to the beach. Would stay again.
Yöpyi 5 yötä marraskuussa 2022
team soleil vastasi 21.11.2022
thanks

6/10 OK

Carol

Yöpyi 4 yötä marraskuussa 2022

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys ja huoneen mukavuus
Solid
Great building great vibe. Just change the elevator system.
Yöpyi 3 yötä marraskuussa 2022
team soleil vastasi 15.11.2022
Thanks

10/10 Loistava

Jonathan

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 3 yötä marraskuussa 2022
team soleil vastasi 14.11.2022
thanks

10/10 Loistava

MARGARITO, Arlington

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent choice, we enjoyed our stay in this property!
Yöpyi 4 yötä lokakuussa 2022
team soleil vastasi 29.10.2022
Thank you very much, we hope you come back soon

6/10 OK

Sheila

Matkusti perheen kanssa
Hyvää: Siisteys
Yöpyi 5 yötä syyskuussa 2022
Soleil Team vastasi 13.9.2022
thanks

8/10 Hyvä

Laetitia

Matkusti perheen kanssa
Hyvää: Huoneen mukavuus
Séjour sympathique
Bel appartement (un peu défraîchi), grand et bien équipé. Attention, le valet de parking est à revoir (parfois longue attente !) Piscine et plage très bien.
Yöpyi 3 yötä elokuussa 2022
team soleil vastasi 24.8.2022
thanks

10/10 Loistava

Jarbas

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä elokuussa 2022

8/10 Hyvä

Andrea

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
La vue est incroyable, la plage est belle, seule bémol, pas de commerces à proximité, bien que ds l’hôtel il y a une mini market très bien remplie
Yöpyi 7 yötä elokuussa 2022
Soleil Team vastasi 11.8.2022
Thank you, we will continue working to improve

8/10 Hyvä

Augusto

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Need to work with the parking valet
Yöpyi 5 yötä heinäkuussa 2022
Soleil Team vastasi 29.7.2022
Thanks

8/10 Hyvä

RICARDO

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location, the property was clean, and check-in and out was easy, Soleil Apartment at Castle Beach Club gets packed with people lots of people.
Yöpyi 4 yötä heinäkuussa 2022
soleil team vastasi 22.7.2022
Thank you very much, we will continue working to improve

8/10 Hyvä

Franklin

Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean
Yöpyi 4 yötä heinäkuussa 2022
soleil team vastasi 14.7.2022
Thank you for your comments we will continue working to improve

8/10 Hyvä

Vanessa

Yöpyi 3 yötä kesäkuussa 2022

6/10 OK

Rajeev

Hyvää: Siisteys ja palvelut/mukavuudet
Yöpyi 5 yötä toukokuussa 2022

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Buen lugar
Yöpyi 2 yötä toukokuussa 2022
Soleil Team vastasi 17.5.2022
Gracias , seguiremos trabajando para mejorar

8/10 Hyvä

Gonzalo

Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2022

10/10 Loistava

Avicia

Matkusti perheen kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
The apartment was very nice, and The View is everything! Loved, loved, loved staying here! The Beach Club in general is maybe a tad rundown- but that's expected at the beach. It was very nice that there was a little market in the lower level, a Tiki Bar by the pool and a restaurant on site. There is a wonderful walking & biking path right there too. It's not a very walkable location for food & entertainment. But you can Lyft to most highlights in about 20 minutes. Our host was very helpful.
Yöpyi 7 yötä maaliskuussa 2022
Soleil Team vastasi 6.4.2022
Thank you very much, we will continue working to improve

8/10 Hyvä

April

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The upkeep of the property is terrible. The entire property was disgusting and even the people that we met had the same complaints. The valet was so unorganized that we had a tow sticker on the window that we had to get a razor and scrape off ourself. I would never come back to this property. We had no cell service at the property. I am honestly surprised this place is operational.
Yöpyi 4 yötä maaliskuussa 2022
soleil team vastasi 5.4.2022
14 DAYS BEFORE YOUR ARRIVAL WE WILL SEND YOU THE INFORMATION WITH ALL OUR INFORMATION AND CONTACT NUMBERS. THIS IS A CONDO HOTEL AND OUR UNITS ARE IN GOOD CONDITION

10/10 Loistava

Lucretia

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Excellent
They Studio Apartment was perfect for me and my 3 sons it was clean the property was convenient I would stay there 10x’s over!
Yöpyi 4 yötä maaliskuussa 2022
Soleil Team vastasi 26.3.2022
Thank you very much, we will continue working to improve every day

6/10 OK

Pier-Luc

Matkusti perheen kanssa
Correct comme place sans plus. Proximité de la plage est le principal attrait!
Yöpyi 4 yötä maaliskuussa 2022
Soleil Team vastasi 22.3.2022
Thank you for your comments, we will continue working to improve

8/10 Hyvä

Thaysa

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
good location, clean apartment and a beautiful view of the sea, only the check in took a long time, almost 1 hour of waiting, only 1 employee to attend a huge queue.
Yöpyi 1 yön maaliskuussa 2022
Soleil Team vastasi 14.3.2022
Thank you for your comments, we will continue working to improve.

6/10 OK

Manuel

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Great view
Million dollar views, wish there was more furniture, not much outdoor privacy all glass space dividers.
Yöpyi 1 yön maaliskuussa 2022
Soleil Team vastasi 14.3.2022
Thank you for your comments, we will continue working to improve.The upper curtains close without problem and from the room there is a separator that gives privacy

10/10 Loistava

Shafiq

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Super close to the beach. Property has a pool, a great beach path that goes all the way to Lincoln Street (Downtown Miami Beach) and the beach right after. Convenience store in the basement of the property was super handy. Tiki bar at the pool has good lunch options (fish fingers, burgers and fries, salmon salad). Overall, we really enjoyed our holiday in Miami at Soleil.
Yöpyi 3 yötä maaliskuussa 2022
team soleil vastasi 13.3.2022
Thank you for your comments . We will continue working to improve.

8/10 Hyvä

WILLIAM

Yöpyi 4 yötä helmikuussa 2022
soleil team vastasi 2.3.2022
Thank you, we will continue working to improve

4/10 Huono

alexandra

Bon rapport qualité prix, mais....
Appartement bon rapport qualités prix. Toutefois pas de commerce dans le quartier et pour tout il faut prendre la voiture. Nous aurions dû reserver a south beach...... Immeuble immense avec seulement deux ascenseurs en service donc on pouvait l'attendre 1/2 heures ou bien descendre et remonter les 8 etages de notre chambre a pieds... pour le coin cuisine pas de four ou de plaques électriques.....
Yöpyi 3 yötä helmikuussa 2022
team soleil vastasi 1.3.2022
We are sorry about the elevators, in the building there are 3 plus one for service but sometimes during the high season it takes time due to the number of guests.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys ja huoneen mukavuus
Close to beach with good selection of activities
Overall very pleased with our stay at this hotel. Very good location, close to beach with white sand and clean ocean water. A bit rundown building which is rather normal for that part of Miami. However, the rooms are clean and spacious, with well equipped kitchen and mid-size fridge. The TV did not work, but luckily I had my laptop with me not to lose much of Olympics shows. The elevator leaves much for improvement: its operation is not optimized, tourists shouldn't waste so much time waiting.
Yöpyi 6 yötä helmikuussa 2022
soleil team vastasi 20.2.2022
Thank you for your comments, we will continue working to improve. As soon as we were informed of the problem with the TV, we sent maintenance

4/10 Huono

Sydney

Matkusti perheen kanssa
Huonoa: Siisteys ja huoneen mukavuus
Disappointed
The apartment looked nothing like the pictures. The view is great. The apartment was not clean old moldy and in need of renovation. Parking is valet and always a back up. The car was left out with keys in and staff had no idea where it was. The air conditioner did not work. It got fixed in 2 days after numerous attempts. Lots of disruption and noise. We were offered a refund die to inconvenience and still waiting in a response from Hotels.com. Would never stay at this facility again.
Yöpyi 5 yötä helmikuussa 2022
soleil team vastasi 16.2.2022
As soon as we learned about the AC problem that was from the building, we immediately tried to solve it, but the problem was bigger than expected. Refunds take from 48 to 72 hours to be reflected. The apartment was delivered clean and we offered a service after the inconvenience with the ac.

6/10 OK

Julio Gamboa

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
Un bonito lugar, con bastantes implementos para el día a día, pero dos veces entraron al departamento otros huéspedes por lo que la chapa de seguridad no nos entregaba confianza.
Yöpyi 9 yötä tammikuussa 2022
soleil team vastasi 30.1.2022
Gracias por tus comentarios, en cuanto nos informaste de la situacion tomamos medidas y ya la cerradura fue cambiada y se realizo el reporte correspondiente a la seguridad del edificio

10/10 Loistava

Tanya

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
OMG the photos of this unit are understated. It's a terrific space! Modern finishes, great layout, kitchen was fully stocked with appliances, beach equipment on hand, the view of the beach right across the bike path, easy access to the beach, extra towels and toiletries, pool was a few steps away from one bedroom and the beach was accessible through the other bedroom. The closets were huge. The bathrooms are both soothing and appealing to the eyes. You can tell that the owner put a lot of effort and thought into this unit. Check in was easy and the staff were very friendly. I felt safe knowing that there is 24 hour security on site. Valet is also 24 hour and they retrieved our vehicle expeditiously. Shops in lower floor were good. I am keeping this rental in my best list and will definitely return. The ONLY downside is the restaurant on the first floor. The food was not that great; coffee even worse. Their drinks are fine but somehow the chef thought he could get away with putting DRIED BASIL on a caprese salad even after I explained that a true cook/chef never puts dried basil in a caprese salad. It was then I was informed that they ran out of fresh basil. Well tell me that; don't just push the plate in front of me and expect me to crunch on the dried leaves. That was one of a few minor occurrences with the restaurant; I won't bore you with the others. Just be aware that the restaurant is not so hot and seek dinner elsewhere like we did on Biscayne.
Yöpyi 4 yötä joulukuussa 2021
soleil team vastasi 26.1.2022
Thank you very much for such a good description and opinion of our department. Unfortunately we have no relationship with the restaurant but we will send your comments. We hope you come back soon...

10/10 Loistava

Antoni

Matkusti perheen kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
The place needs some TLC on some of the amenities.
Yöpyi 4 yötä tammikuussa 2022
soleil team vastasi 25.1.2022
Thank you for your comments . We will continue working to improve

8/10 Hyvä

Daneisha

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property as beyond what the photos show extremely clean . The apartment came with everything literally ( silverware , fridge , plates , wine glasses , beach chairs / towels …. The bed was extreme comfortable and view was beautiful, Host was extremely respectful & quick with the responses .
Yöpyi 3 yötä tammikuussa 2022
team soleil vastasi 11.1.2022
Thank you for your comments, we will continue working to improve.

6/10 OK

raphael

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Didn’t like the communication I called several times to get room cleaned voice mail only and never returned call through all my stay and that’s one week ....... the only available life person is security at the front desk who couldn’t help with the problem it’s unusual experience
Yöpyi 6 yötä joulukuussa 2021
soleil team vastasi 6.1.2022
We do not offer daily cleaning service, it is only final cleaning and that is specified in our contract and in the information provided. We have text messages, mail and calls service and we respond as quickly as possible to all of them.

6/10 OK

David

Matkusti ryhmän kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
There’s a lot inside the hotel it self, the beach is right there and is not far from south beach. We just had an issue with the AC not working, I texted them but they never responded then 2 days later then sent in a guy to fix the AC, and he switched some things but the AC was never fixed. There’s also a shower that is broken and if you use it, it spills water all over the bathroom.
Yöpyi 4 yötä joulukuussa 2021
soleil team vastasi 26.12.2021
Sorry for the inconvenience but the AC was not working due to a power recharge that caused a cut and it was solved as soon as possible. We will continue working on improving

8/10 Hyvä

Ashley

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This spot was perfect for our family. Right on the beach and also a pool. I just wish there were closer food options
Yöpyi 3 yötä joulukuussa 2021
Soleil Team vastasi 24.12.2021
Thank you for your comments, we will continue working to improve

10/10 Loistava

ariel

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2021

4/10 Huono

Anahid

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They need to clean everything
Yöpyi 5 yötä marraskuussa 2021
soleil team vastasi 2.12.2021
Unfortunately from the name of the comment we cannot know which unit was the one you reserved, but all our units are disinfected and delivered clean to our guests.

8/10 Hyvä

Yolanda

Matkusti ryhmän kanssa
Hyvää: Siisteys ja huoneen mukavuus
Amazing stay
My stay there was pretty cool. Spacious rooms, amazing amenities, and very clean.
Yöpyi 3 yötä marraskuussa 2021
soleil team vastasi 22.11.2021
Thank you very much Yolanda, we will continue working to improve every day. We hope you come back soon