Ulkopuoli

Arvostelut: Red Roof Inn & Suites Midland

2 out of 5
Red Roof Inn & Suites Midland
920 W Interstate 20, Midland, TX

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 383 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 322 kautta 1000 arvostelua" "
Arvosana 6 - OK. 117 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 82 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 96 kautta 1000 arvostelua" "

8,2/10

Siisteys

8,0/10

Henkilökunta ja palvelu

7,2/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

6,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Magdaleno

Ok
Yöpyi 5 yötä huhtikuussa 2024
Samantha RediResponse Specialist vastasi 28.4.2024
Dear Magdaleno,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES MIDLAND. I am happy your stay was okay, prompting your 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Loistava

Manuel

Hyvää: Siisteys
Ok
Yöpyi 1 yön huhtikuussa 2024
Tianna RediResponse Specialist vastasi 25.4.2024
Dear Manuel, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Midland. It's great to see we earned your 5/5 score following your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Loistava

Ismene

Hyvää: Siisteys ja palvelut/mukavuudet
I loved the soap, lol mini dove
Yöpyi 1 yön tammikuussa 2024
Xao RediResponse Specialist vastasi 19.4.2024
Hi Ismene,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Midland with us. It was so rewarding to see that we earned your perfect score and that you loved the soap. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

2/10 Hirveä

Elias

Yöpyi 1 yön huhtikuussa 2024
LaTunde RediResponse Specialist vastasi 10.5.2024
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 OK

Thomas

Liikematkailija
Huonoa: Siisteys
Unterkunft für Ölarbeiter Große Zimmer Flecken auf der Couch auf den Bettlaken und Decken sowie auf Handtücher Habe nach Reklamation saubere bekommen Kein Frühstück Würde nicht wieder buchen
Yöpyi 1 yön maaliskuussa 2024
Linton Rediresponse Specialist vastasi 2.4.2024
Lieber Thomas,Vielen Dank, dass Sie uns von Ihrem letzten Besuch im RED ROOF INN & SUITES MIDLAND erzählt haben. Wir danken Ihnen für Ihre 3/5-Bewertung. Sie haben jedoch angegeben, dass die Unsauberkeit der Bettwäsche und das fehlende Frühstück die Nachteile Ihres Aufenthalts waren. Dennoch ist es gut zu lesen, dass Sie eine neue Nachricht erhalten, wenn Sie unsere Mitarbeiter darauf aufmerksam gemacht haben. Bitte seien Sie sich darüber im Klaren, dass uns das Feedback unserer Gäste Aufschluss über mögliche Bereiche gibt, damit wir Verbesserungen vornehmen können. Daher werden wir die bereitgestellten Informationen nutzen, um solche Vorkommnisse in Zukunft einzuschränken.Unser Red Roof hofft, dass Sie sich wieder für einen Aufenthalt bei uns entscheiden, damit wir die Möglichkeit haben, Ihnen ein besseres Erlebnis zu bieten.Aufrichtig,LintonRed Roof ManagementRediresponse Specialist

2/10 Hirveä

David

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We gave this place a second chance. The first time there was no hot water. The TV didn't work. My parents are elderly, and the second time we came here the heater didn't work, and it was a cold night.
Yöpyi 1 yön tammikuussa 2024
Olivia RediResponse Specialist vastasi 8.3.2024
Thank you, David, for telling us about your stay at the Red Roof Inn & Suites Midland. I am disappointed that your experience was less than ideal due to the issues you encountered regarding the hot water, the TV not being able to work along with all the other concerns mentioned. Please accept our apologies for the inconvenience caused by the issues you highlighted. To prevent future negative ratings, I have notified management of your feedback in an effort to fully address your concerns. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

6/10 OK

Ruben

Liikematkailija
Quiet
Yöpyi 2 yötä maaliskuussa 2024
Xao RediResponse Specialist vastasi 4.3.2024
Hi Ruben,Thank you for sharing with us. The staff at the Red Roof Inn & Suites Midland appreciated your 3/5 score. We were also happy to read that you had a quiet experience.Guest feedback helps us to grow, so we would like to thank you for sharing with us. On behalf of Red Roof, we look forward to hosting you again in the future.With thanks,Red Roof Management

2/10 Hirveä

Dillon

Matkusti ryhmän kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
absolutely horrible place to stay, if you like crackhouses this is your place to stay! A crackhouse hotel that looks like it’s never been cleaned! Poor management, sheets were dirty when we arrived, towels are disgustingly stained, asked them to change our sheets while we were out today and nothing but “clean towels” were in the restroom. Will never stay at a red roof again worst hotel experience of my life.
OnielRediresponse Specialist vastasi 2.3.2024
Hi Dillon,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Midland. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,RedRoof Management

2/10 Hirveä

Joseph

Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
When I checked in they have you sign a no smoking agreement that’s fine but don’t have the lobby smell like weed and tell me if you smoke in the room you’ll get charged $250. When I got into my room it wasn’t clean the sheets smelled, there was no towels and no toilet paper. Very disappointed
Yöpyi 2 yötä helmikuussa 2024
Toni-Ann RediResponse Specialist vastasi 27.2.2024
Dear Joseph,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Midland. You've indicated that the room was unclean, there were no towels or toilet paper and that there was an odor in both the room and the lobby. We are saddened to see that you experienced this issue. We have already forwarded your concerns to management to have it looked at. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 Hyvä

Denise

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
The bath tub cold water didn’t work
Yöpyi 1 yön helmikuussa 2024
Toni-Ann RediResponse Specialist vastasi 25.2.2024
Dear Denise,Thank you for taking the time to complete our guest survey. I appreciate your 7/10 after your stay at our Red Roof Inn & Suites Midland. The issue you've brought to our attention regarding there being no cold water in the bath is regrettable to hear. We will forward your concerns to management, so that they can have the maintenance team take a look at it. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay.Sincerely,Red Roof Management

8/10 Hyvä

TIMOTHY

Yöpyi 1 yön helmikuussa 2024
Sharma RediResponse Specialist vastasi 21.3.2024
Hello Timothy,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Loistava

April

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dog friendly. Staff is extremely nice to our dogs whereas before they have been disrespected by people so its nice to stay here with respect not only to us but our fur babies!! The staff is out of this world!! The best!! Kamilla (hope i spelt her name right) is one of the VERY best.. I will definitely recommend Red Roof Inn and Suites Midland Tx. I actually feel safe here and thats a us on my part. Keep up the good work!! The rooms are clean. I love the tub.. Awesome place!!
Yöpyi 2 yötä helmikuussa 2024
Toni-Ann RediResponse Specialist vastasi 25.2.2024
Hello April,Myself and the staff here at the Red Roof Inn & Suites Midland are happy to have been able to provide a welcoming stay for you and your fur-babies, while also providing you with a clean/comfortable room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 OK

James

Liikematkailija
Hyvää: Siisteys
Oily floors
Dead bolt did not work. The floors were so slick it was like walking on oily floors. Asked the front desk to see if the could re mop to get the oily ness off the floor never got done.
Yöpyi 3 yötä helmikuussa 2024
Oshane RediResponse Specialist vastasi 23.2.2024
Dear James,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MIDLAND. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the deadbolt you described, the issue highlighted with the floors along with the other concerns mentioned. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Loistava

Jana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff
Yöpyi 4 yötä helmikuussa 2024
Chirell RediResponse Specialist vastasi 19.2.2024
Dear Jana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Midland. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 Loistava

Jana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff
Yöpyi 1 yön helmikuussa 2024
Chirell RediResponse Specialist vastasi 19.2.2024
Dear Jana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Midland. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

8/10 Hyvä

Robert

Yöpyi 1 yön helmikuussa 2024
Sharma RediResponse Specialist vastasi 21.3.2024
Hello Robert,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Hyvä

Charlene

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Overall pretty good. The only problem I have is that the hot water in the tub is not hot enough in room 120
Yöpyi 2 yötä helmikuussa 2024
Nishaye RediResponse Specialist vastasi 16.2.2024
Hello Charlene, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Midland. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 4/5 raying. However, I was saddened to read that your stay fell short of your expectations due to hot water not being too your liking. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 OK

Randy

Liikematkailija
Yöpyi 2 yötä helmikuussa 2024
OnielRediresponse Specialist vastasi 10.2.2024
Hi Randy,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn & Suites Midland. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Hirveä

chong

Yöpyi 2 yötä helmikuussa 2024
Sharma RediResponse Specialist vastasi 21.3.2024
Hello Chong, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MIDLAND and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Hyvä

Joshua

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff was great
Recordo Rediresponse Specialist vastasi 29.1.2024
Hello Joshua,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Midland. It's thrilling to hear that you were pleased with the great service our staff extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 OK

LaSondra

Yöpyi 2 yötä tammikuussa 2024
Sharma RediResponse Specialist vastasi 21.3.2024
Hello LaSondra, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Hirveä

Deana

Matkusti pienten lasten kanssa
We had reservation and come to find out they had been closed due to water pipe breakage. No one informed us and it was late and has a hard time finding another motel at that time of night. They had a note on door and wouldn't even open door to talk to me. There was 4 people inside and just looked at me.
Yöpyi 1 yön tammikuussa 2024
Chirell RediResponse Specialist vastasi 24.1.2024
Dear Deana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Midland. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with not being informed that the property is closed due to water pipe breakage. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

2/10 Hirveä

Manuel

Matkusti ryhmän kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I made the reservation online and when I arrived at the hotel there was no one to attend and pay for the night and no one attended I hope they will refund my money since I had to pay at another hotel
Yöpyi 1 yön tammikuussa 2024
Carla RediResponse Specialist vastasi 21.1.2024
Dear Manuel,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn & Suites Midland. I am sorry to hear that upon arrival there was no one at the front desk to attended to you and the other concern you listed. In regards to a refund, you were not charged by our property. Please to reach out to your booking source directly for better assistance. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Hirveä

alfredo

Yöpyi 1 yön tammikuussa 2024
Carla RediResponse Specialist vastasi 19.1.2024
Hello Alfredo, Thank you for taking a moment to complete our survey. At the Red Roof Inn & Suites Midland we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Hyvä

Ronda

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff here was nice and it made for a quick check in. Welcomed our pets and didn't charge extra for them. That was a big deal as we have two Sphynx cats. Many places that say pet friendly will only allow dogs. Cats are pets too. If you want a decent and affordable place to stay. I would recommend this.
Yöpyi 2 yötä tammikuussa 2024

8/10 Hyvä

Gloria

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä tammikuussa 2024
Carla RediResponse Specialist vastasi 18.1.2024
Hello Gloria, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Midland and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Huono

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
No breakfast locks on room doors hardly work
Yöpyi 6 yötä tammikuussa 2024
Carla RediResponse Specialist vastasi 18.1.2024
Dear Kyle,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn & Suites Midland. We are sorry if our property not having breakfast caused you any inconvenience. However, as breakfast is not an offered amenity at our location, we recommend the restaurants that are in close proximity of our property that you can enjoy. You also mentioned that the room doors hardly work. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Hirveä

barry h

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
FILTHY ROOM
THE ROOM WAS FILTHY. THERE WAS HAIR IN THE BED. SHEETS, BLANKETS AND PILLOWS WERE STAINED. BATHROOM DID NOT LOOK CLEAN. THE COUCH AND CHAIR HAD FOOD ALL OVER THEM. WILL NOT STAY AGAIN. THE TOWELS WERE ALL STAINED WITH WHAT LOOKED LIKE GREASE.
Yöpyi 1 yön tammikuussa 2024
Carla RediResponse Specialist vastasi 18.1.2024
Dear Barry,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn & Suites Midland. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the room lacked cleanliness, the blankets along with the sheets were stained and the other concerns you listed is truly regrettable. We value your business and would like to assure you that this is not reflective of our usual standards. Your feedback is very important to us, so thank you for sharing.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Loistava

Lynn

Yöpyi 1 yön tammikuussa 2024
Carla RediResponse Specialist vastasi 18.1.2024
Hello Lynn, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Midland and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Huono

Kevin

Matkusti lemmikkien kanssa
Huonoa: Majoituspaikan kunto ja tilat
The rate was very good but the hotel is not kept up and not clean as it I am used to in a hotel. Hotel is locked down from 11pm to 7 am and security all night for safety of area hotel is located. Check in was good but will not go back.
Yöpyi 1 yön tammikuussa 2024
Oshane RediResponse Specialist vastasi 12.1.2024
Dear Kevin,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MIDLAND. You indicated that the rate was good. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.Thank you again for your review.Very truly yours,Red Roof Management

4/10 Huono

William

Liikematkailija
Huonoa: Siisteys ja henkilökunta ja palvelu
Door was open to my room when i got there. There was hair in my bed and sheets were dirty. There was hair in the floor in bathroom and hair onnthe shower walls. Didnt say anything because it was so late and i was tired.
Yöpyi 1 yön tammikuussa 2024
Oshane RediResponse Specialist vastasi 12.1.2024
Dear William, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MIDLAND. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours, Red Roof Management

10/10 Loistava

Juan

Yöpyi 1 yön joulukuussa 2023
Carla RediResponse Specialist vastasi 21.1.2024
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Midland and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Huono

Vanessa

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Oniel Rediresponse Specialist vastasi 31.12.2023
Hi Venessa,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn & Suites Midland. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

4/10 Huono

William

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Chirell RediResponse Specialist vastasi 27.12.2023
Dear William,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,ChirellRediResponse Specialist

10/10 Loistava

Andres

Yöpyi 1 yön joulukuussa 2023
Chirell RediResponse Specialist vastasi 27.12.2023
Dear Andres,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Midland and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Loistava

Elizabeth

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The front desk Manager went out of her way for my comfort and security. Even jotted down delivery food number and helped with expediting the order. Ashley who is Housekeeping helped me with an issue with oil in my car, she also assisted the following morning with helping me. Amazing customer service!!!!!!
Yöpyi 1 yön joulukuussa 2023
Toni-Ann RediResponse Specialist vastasi 22.12.2023
Hello Elizabeth,Thank you for choosing our Red Roof Inn & Suites Midland. We are elate to have been of service to you and to have provided you with adequate/efficient customer service when you needed it. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide an even better experience.Sincerely,Red Roof Management

2/10 Hirveä

Sadie

Yöpyi 2 yötä joulukuussa 2023
Nishaye RediResponse Specialist vastasi 17.12.2023
Hello Sadie, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Midland. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Loistava

Lynsey

Matkusti lemmikkien kanssa, Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good ..thanks Expedia!
Yöpyi 2 yötä joulukuussa 2023
LaTunde Murrant. Rewards Specialist vastasi 8.12.2023
Dear Lynsey,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MIDLAND. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding your stay resulted to have been very good. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Hyvä

Rene

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
LaTunde Murrant. Rewards Specialist vastasi 7.12.2023
Hello Rene, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Loistava

Roxanna

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
LaTunde Murrant. Rewards Specialist vastasi 5.12.2023
Hello Roxanna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Hyvä

Dale

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean sheets, hot water, no problems.
Yöpyi 1 yön marraskuussa 2023
Toni-Ann RediResponse Specialist vastasi 22.11.2023
Hello Dale,Thank you for taking the time to leave a review of your experience at our Red Roof Inn & Suites. We sincerely appreciate your comments and are happy to hear you had a great experience with the clean sheets, the hot water and that there were no problems during your stay. I’m so glad we earned your 4/5 score. The feedback you’ve provided will be used to continually improve our hotel.Thank you for choosing Red Roof Inn & Suites Midland, Dale. We hope to see you again soon.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Loistava

Pedro

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Awsome ppl great experience will be staying there again.
Yöpyi 3 yötä marraskuussa 2023
Toni-Ann RediResponse Specialist vastasi 19.11.2023
Hello Pedro,Thank you for your review of your experience with us here at Red Roof. Its great to see that you had an awesome experience with our staff. I’m so glad we earned your 5/5 score. The feedback you’ve provided will be used to continually improve our hotel. Thank you for choosing Red Roof Inn, Pedro. We hope to see you again soon. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Loistava

Alfredo

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Linton Red Roof Management RediResponse Specialist vastasi 2.11.2023
Hello Alfredo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Hirveä

Samantha

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Linton Red Roof Management RediResponse Specialist vastasi 1.11.2023
Hello Samantha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 OK

Mary

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I arrived and was told to wait until 3:30pm because a room wasn’t available. Check in time was 3:00pm.
Yöpyi 2 yötä lokakuussa 2023
Devorine Red Roof Management vastasi 20.10.2023
Hi Mary,Thank you for sharing your comments with us. I am happy that we earned your 3/5 score; however, you indicated you were advised of wait time for check-in. Please know that we are sincerely sorry for any inconvenience caused. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn & Suites Midland. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Hirveä

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Okay except NO HOT WATER!
Yöpyi 2 yötä lokakuussa 2023
Devorine Red Roof Management vastasi 20.10.2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Midland. We sincerely appreciate your comments and we're very disappointed you were unhappy with your experience. You indicated that you were unsatisfied as there was no hot water. Please accept our apologies. Red Roof will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Huono

Clinton

Yöpyi 3 yötä lokakuussa 2023
Olivia RediResponse Specialist vastasi 9.11.2023
Thank you, Clinton, for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Midland and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Hirveä

Shelby

Huonoa: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön lokakuussa 2023
Devorine Red Roof Management vastasi 20.10.2023
Thank you for rating your recent stay, Shelby. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn & Suites Midland. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Huono

Nelisa

Yöpyi 1 yön lokakuussa 2023
LaTunde Murrant. Rewards Specialist vastasi 8.11.2023
Hello Nelisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Hyvä

Rene

Yöpyi 1 yön lokakuussa 2023
Linton Red Roof Management RediResponse Specialist vastasi 2.11.2023
Hello Rene, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist