4/10 Huono
Yu
Liikematkailija
20.7.2025
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was visiting from Florida for a conference and stayed for three nights.
Day 1 - In room 401. The noise from the backyard (or downstairs) becomes unbearable, and I called the front desk around 11pm. She kindly gave me another room (406).
So I moved into 406. However, 406 was too cold, AC did not do any warming, and there was no heating. I doubled the blankets but still had bad sleep due to the coldness.
Day 2 - I spent an hour in the morning moving stuff from 401 to 406, and talked with front desk multiple times on the phone. All I was trying to say was that the heater wasn't working in 406, while the front desk kept telling me that the building is in 'cooling' mode in the summer and there is no heating, which didn't explain why 401 has heating (and deflecting my concern, my uncomfortability and my question). Eventually, a radiation heater was brought to my room, but it was not very effective.
I was also told that the way to heat up my room is to keep the AC off. So I kept the AC off the whole day, but the room was barely heated up (around 72 F the most).
I also contacted Expedia and tried to cancel the rest of the stay. Unfortunately, I didn't have enough time to arrange it and decided to stay.
Day 3 - A maintenance staff knocked at my door asking if the ceiling was leaking. I told her about the heating problem. She explained to me again the building is in cooling mode, and I told her that the marketing team should have notified customers in the first place.
Yu
Yöpyi 3 yötä heinäkuussa 2025
