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Arvostelut: Aqua Resort

2.5 out of 5
Aqua Resort
Diani Beach Road, Diani Beach, Kwale County

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 5 kautta 15 arvostelua" "
Arvosana 8 - Hyvä. 4 kautta 15 arvostelua" "
Arvosana 6 - OK. 3 kautta 15 arvostelua" "
Arvosana 4 - Huono. 0 kautta 15 arvostelua" "
Arvosana 2 - Hirveä. 3 kautta 15 arvostelua" "

8,6/10

Siisteys

10/10

Henkilökunta ja palvelu

6,6/10

Palvelut/mukavuudet

6,8/10

Majoituspaikan kunto ja tilat

Arvostelut

8/10 Hyvä

andrei

Hyvää: Siisteys
Reasonable stay
The location is pretty good, the way to the ocean is close, but pretty rough. A good store is not within walking distance, but a 3 minute tuk-tuk ride away. The apartment is ok, a bit outdated, but roomy. The pool is spacious, looks outdated but clean, the good part is that there are usually not many people there. The guards at the property are very friendly.
Yöpyi 12 yötä helmikuussa 2024
.... vastasi 20.2.2024
Thank you very much for choosing aqua resort hope we will host you again in the future

6/10 OK

John

Yöpyi 2 yötä marraskuussa 2023

10/10 Loistava

Samuel

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 3 yötä lokakuussa 2023

2/10 Hirveä

Abdikarim

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No food
Yöpyi 1 yön lokakuussa 2023

8/10 Hyvä

Shabaan

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023

2/10 Hirveä

MATHEW

Huonoa: Huoneen mukavuus
The worst place in Diani I have ever stayed.
First day … no hot water. Second day I complained. They said a plumber had come and there is hot water. I came back at 3 pm. No hot water. The supposed plumber came again and now found a loose wire. The guy had a bad attitude but got us hot water. Warm shower at 4:30 pm. But in the evening there was no hot water again. Next morning I demanded a room with hot water. I had to wait for over an hour and then the lady came with the apparent owner of the resort. I short Italian guy with really bad body odor. Yuk!! Instead of giving me another room the guy wanted to get a new water heater. In less than an hour. When we left over an hour later the smelly guy was still telling the unskilled plumber what to do. Finally, the last night we had hot water. But the Wi-Fi is ridiculous. Spotty and goes in and out. Look at the photo with their ridiculous explanation. All it takes one guest to watch Netflix and you will have no bandwidth left. Totally ridiculous!!
Totally ridiculous
Yöpyi 3 yötä toukokuussa 2023
Management vastasi 1.6.2023
All we can tell you and let's start from the wifi that your "totally ridiculous" statement is a totally subjective and personal thought and from this we understand your lack of knowledge of the wifi signal distribution system. Our wifi is working fine and you are probably not used to using wifi. The information left in the apartments is absolutely correct as we are not "providers" but paying suppliers of a third party service. We will be able to give the same assessment of your behavior at Aqua Resort starting from the fact that only one day later you notified the reception of the hot water problem and instead we could have solved the problem immediately the same day of your arrival. So you made the hot water problem your problem. Our diligence in working to resolve the situation and give you maximum assistance was instead worthy of praise. We changed the water heater immediately as luckily we were fully booked and couldn't give you another apartment. Also from your review we understand that you are not used to staying in hotels and traveling. We are sorry that you do not tell the truth in your review and we perceive your personal uneasiness which certainly does not depend on Aqua Resort. Perhaps your review should be interpreted with your wrong choices or from a company that did not satisfy you. We hope you find your serenity again

8/10 Hyvä

Pierre, calgary

Matkusti ryhmän kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
staff very friendly and accommodating, the one bedroom with the balcony facing the sea in general will recommend to visit the location.
Yöpyi 14 yötä helmikuussa 2023

10/10 Loistava

Edith

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2022

6/10 OK

Mbugua

Hyvää: Siisteys
The stay at Aqua resort was unpleasant. The toilet was emitting a terrible smell from the floor trapping which was repaired the next day. However, the smell subsided for a day, then worsened, this time from the toilet bend connector(see attached picture) which was torn. Other guests in the adjacent apartment complained of the same issue. Upon reporting the issue to the management, they promised to send a plumber the next day but never did throughout the 12 days stay. All this while, the management did not communicate on the status of the repair. Yet, it was simple fix of replacing the toilet bend. The management only offered changing to another apartment on the ground floor which was not better either, as it was noisy due to its proximity to the gate and the parking and with limited privacy. The kitchen facilities are wanting. The cooking pots are old and not fit for purpose (see attached picture). Additionally, the cutlery provided was rusty (see attached picture) the management did not bother to have them cleaned before check in. The internet coverage is patchy and intermittent. There’s no infrastructure to support adequate signal coverage. Yet it blames the network providers as per the placard (see attached picture). The management also failed to address a missing coat from the apartment. I politely notified the management to check whether it was picked by mistake,since its white like the bed linen. To date, I have not heard from the property management.
Yöpyi 9 yötä helmikuussa 2022
Management vastasi 3.3.2022
you could check out immediately instead you reniew the booking 3 times. Anyway the management was talking with you everyday and everyday we made some checking at the apartment and some repearment. It is not true other guests were complaining and sorry if we said that.

6/10 OK

Michael

Hyvää: Siisteys
Yöpyi 4 yötä marraskuussa 2021

10/10 Loistava

THIERRY

Hyvää: Siisteys ja huoneen mukavuus
Tres bel appartement avec vue sur mer
Sejour tres agréable dans un bel appartement spacieux avec un balcon avec vue sur la mer. Très bel accueil de la responsable qui est a l'écoute de ses client. Bon petit déjeuner servi avec le sourire. Il ne manque que la wifi côté piscine pour rester connecté avec ses amis.
Yöpyi 4 yötä kesäkuussa 2021
management vastasi 3.3.2022
Thank you very much we apreciating who is able to collaborate with us to improve our management and services

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice place for family and friends.Staff are nice and they have the best breakfast.
Yöpyi 3 yötä kesäkuussa 2021
Management vastasi 3.3.2022
Thank you very much we are glad and hopefully to see you again at Aqua Resort

10/10 Loistava

Victor Manuel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Repetiría sin dudar.
La gente muy amable, desde el personal de seguridad hasta la chica que te limpia la habitación. Esta muy cerca de la playa y la piscina es preciosa. Calidad precio, perfecta.
Yöpyi 4 yötä marraskuussa 2019
Hellen vastasi 6.12.2019
Thank you very much to stay with us at Aqua Resort and we hope soon to have you again. We always wish to get nice guests like you. Best regards Aqua Resort Management