Ulkouima-allas

Arvostelut: Hotel English Point Marina & Spa

4 out of 5
Hotel English Point Marina & Spa
Cement Road, Mombasa, Mkomani

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 118 kautta 250 arvostelua" "
Arvosana 8 - Hyvä. 67 kautta 250 arvostelua" "
Arvosana 6 - OK. 28 kautta 250 arvostelua" "
Arvosana 4 - Huono. 24 kautta 250 arvostelua" "
Arvosana 2 - Hirveä. 13 kautta 250 arvostelua" "

8,8/10

Siisteys

8,0/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Mikko

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2018
Geffry vastasi 1.11.2018
Dear Guest, Thank you for staying with us, and giving us a 5* rating. Welcome again to Hotel English Point. Kind Regards, Geffry Ndayi. Front Office Manager.

10/10 Loistava

Mikko

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Erittäin ystävällinen henkilökunta. Ihana allasalue. Hyviä ravintoloita alueella. Ystävälliset kuljettajat, erityiskiitokset Sila! Joustavat sisään- ja uloskirjautumiset. Toimiva wi-fi. Hyvä ilmastointi. Kaikki toimii.
Yöpyi 1 yön lokakuussa 2018
Geffry vastasi 1.11.2018
Dear Guest, Thank you for your recent stay with us. Thank you for your review. We are glad to know that you enjoyed every aspect of your stay with us. We will share your comments with our staff, especially Sila. We look forward to hosting you again in the very near future. Kind Regards, Geffry Ndayi. Front Office Manager.

10/10 Loistava

Naeem

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent Service
Yöpyi 1 yön toukokuussa 2024
Marina EnglishPoint vastasi 25.5.2024
Dear Naeem,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! Our team is very happy that you enjoyed your stay at Hotel EnglishPoint & Spa and that you enjoyed our staff. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Hotel EnglishPoint & Spa.With Best Regards,

10/10 Loistava

Naeem

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent Staff.
Yöpyi 3 yötä toukokuussa 2024
Marina EnglishPoint vastasi 25.5.2024
Thank you so much for such an amazing rating.We can't wait to welcome you again.Kind regards,

10/10 Loistava

Deeyon

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Next time I come to Kenya this will be my hotel. Highly recommend the staff are great and very helpful
Yöpyi 2 yötä toukokuussa 2024
Marina EnglishPoint vastasi 25.5.2024
Dear Deeyon,Greetings from Hotel EnglishPoint & Spa. Thank you for your excellent review of our hotel. We are delighted to hear that you had a positive experience at Hotel EnglishPoint & Spa and that our staff provided you with great service. We would love to have the chance to welcome you back in Mombasa for another stay.Best Regards,

8/10 Hyvä

masumi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
There were cold days when the showers were not easily heated. The air conditioner in the room could not be turned off and it was so cold. The location was very good and the rooms were clean and comfortable. The staff is friendly and the beds are great
Yöpyi 5 yötä toukokuussa 2024
Marina EnglishPoint vastasi 20.5.2024
Dear Guest,Thank you very much for your kind rating. We are proud that the relaxing bed, comfortable room, supportive staff and convenient location contributed to your positive experience. We would love to welcome you back in the nearest future.Kind Regards,

4/10 Huono

Camille K

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
While this property, on the surface, looks nice, there were a lot of things that were inconvenient in staying here. First, I will say that the staff at the front desk and the security booth at the front were wonderful. In addition, Leonard and Mohammed, our servers at the restaurants we tried were also very kind to us. Unfortunately, that is where our positive experiences ended. Our room was very large but appeared to be more of a long-term stay apartment and it was hard to get any Ubers to agree to pick us up from here. The tub in the second bathroom had not been cleaned in a while and the air conditioning was barely functioning. It would shut off at random times or just blow hot air instead of cooling the room down. The restaurant food was not the best and when I expressed that I did not like the chicken sharma dish, there was no offer to replace it or take it off the bill even though I only took one bite out of it. The place where breakfast was served was the most unwelcome that we felt. Upon walking in, the entire staff stared at me and came up to me to tell me that my clothing was not ok. I was wearing a regular romper with shorts that were just above my knees (nowhere near being booty shorts) and a cardigan on top. I am a 40yr old married woman so my clothes aren't overly revealing nor inappropriate and I saw other patrons wearing shorter shorts than me who had not been approached. We barely ate our breakfast and left as quickly as we could to check out.
Yöpyi 2 yötä toukokuussa 2024
Marina EnglishPoint vastasi 20.5.2024
Dear Camille K,Thank you so much for posting a review. We have noted your comments about our hotel and will be looking into this to ensure it is improved. I hope the team and I can welcome you back soon as we loved having you stay with us. With kind regards,

10/10 Loistava

Elias

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Absolutely I like how the staff are freindly, Rooms are clean and the security are also freindly, swimming pool is clean.
Yöpyi 2 yötä toukokuussa 2024
Marina EnglishPoint vastasi 8.5.2024
Dear Elias,We appreciate you for having created time to share your stay experience with us.We are happy to know that we met your expectations.We can't wait to host you again.

8/10 Hyvä

Ayman

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were courteous!
Yöpyi 3 yötä huhtikuussa 2024
Marina EnglishPoint vastasi 24.4.2024
Dear Ayman,,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are delighted to hear that you enjoyed your stay at Hotel EnglishPoint & Spa and that our staff was a positive part in your experience. Our team would like to express our gratitude for your positive comments, and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

10/10 Loistava

Derek

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was perfect the location was beautiful, but the people were were so very kind and beyond friendly I personally would put those things before anything else. Great service is hard to find but if you stay here know you will be treated fabulous your safe and the food is splendid, will most certainly be coming back👍
Yöpyi 3 yötä huhtikuussa 2024
Marina EnglishPoint vastasi 17.4.2024
Dear Derek, Thank you very much for rating your stay in Hotel EnglishPoint & Spa. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are proud to know that you enjoyed your stay and service by our supportive staff. We would love to welcome you back in the nearest future. With Best Regards,

10/10 Loistava

Mulili

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Fantastic place, my family enjoyed it. Will definitely revisit it soon
Yöpyi 4 yötä maaliskuussa 2024
Marina EnglishPoint vastasi 3.4.2024
Dear Mulili,Thank you so much for such an amazing review.We look forward to hosting you again in the near future

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Marina EnglishPoint vastasi 27.3.2024
Dear Robert,Many thanks for choosing to visit Hotel EnglishPoint & Spa. Your great rating is appreciated. We look forward to welcoming you back in the near future.With kind regards,

6/10 OK

takuo

Yöpyi 2 yötä maaliskuussa 2024
Marina EnglishPoint vastasi 14.3.2024
Dear Takuo,Thank you so much for staying with us.We also appreciate your kind rating, and we look forward to hosting you again.

8/10 Hyvä

kevin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was awsome. unfortunatly there was no hot water in yhe shower at this time.
Yöpyi 1 yön helmikuussa 2024
Marina EnglishPoint vastasi 26.2.2024
Dear Kevin,Many thanks for taking the time to share with us your review on your Hotel EnglishPoint & Spa experience. Your concern has been noted and share with colleagues. Look forward to your future visits!Best regards,

10/10 Loistava

Josephus

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property is fantastic, can't wait to visit again.
Yöpyi 1 yön helmikuussa 2024
Marina EnglishPoint vastasi 26.2.2024
Dear Josephus,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Hotel EnglishPoint & Spa! We truly hope your next stay with us is just around the corner.Kind regards,

4/10 Huono

Marc-Antoine

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The things we liked: the rooms are big. The property is a big complex with a great gym, restaurant and coffee shop. Great view. The staff is friendly especially the service people (Baraka, the people working at the spa/gym, and the folks cleaning the rooms). The things we didn’t like: 1. we had made a special request and asked for the manager who would not talk to us and instead kept sending the reception lady back to us. 2. The rooms are quite old and the humidity level is VERY bad. 3. The food at the restaurant is not the best you’ll take for a coastal hotel. A few things that made for a big negative feeling during our stay which we shortened to go to another resort in Diani Beach.
Yöpyi 5 yötä helmikuussa 2024
Marina EnglishPoint vastasi 21.2.2024
Dear Marc-Antoine,Thank you very much for sharing your feedback about your stay at Hotel EnglishPoint & Spa. While our team are usually very good at what they do, we take all feedback seriously and we shall use your feedback to create a better accommodation experience for all our guests. We hope that you will give us another chance and return to Hotel EnglishPoint & Spa. Yours sincerely,

6/10 OK

Heather

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä helmikuussa 2024
Marina EnglishPoint vastasi 21.2.2024
Dear Heather,We would like to thank you for creating time to rate us.Thank you for choosing to stay with us, we look forward to hosting you again in the near future.

10/10 Loistava

Adam

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Marina EnglishPoint vastasi 18.2.2024
Dear Adam,Thank you so much for such an amazing rating.Happy to know that you had an awesome experience.We look forward to hosting you again.Warm Regards

10/10 Loistava

Medard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Marina EnglishPoint vastasi 17.2.2024
Dear Medard,Thank you so much for such an excellent rating.We are happy to know that you enjoyed your stay.We cant wait to seeing you again soon.Kind regards,

4/10 Huono

Omar

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The food was not good/ high traffic and very noisy on the weekends almost you’re sleeping next to night club
Marina EnglishPoint. vastasi 12.2.2024
Dear Omar, We are sorry to read your comments about the negative experiences you had during your stay. Your evaluation has been shared with our hotel management, our department managers and our entire team. As Hotel EnglishPoint & Spa team, we would like to inform you that what we want is the best service for the satisfaction of our valued guests, and we will be happy to see you again in our hotel in order to meet your expectations on your next trip. Best regards, Marina EnglishPoin

10/10 Loistava

Michael

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
We loved the view of the bay from the 4th floor
Yöpyi 1 yön helmikuussa 2024
Marina EnglishPoint. vastasi 12.2.2024
Dear Michael,Thank you for choosing to stay at the Hotel EnglishPoint & Spa. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. Our team is very happy that you enjoyed your stay at Hotel EnglishPoint & Spa and that you enjoyed the view. We would love to have the chance to welcome you back in Mombasa for another stay.With Kind Regards,

10/10 Loistava

Jasmin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay.
Marina EnglishPoint. vastasi 12.2.2024
Dear Jasmin,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Hotel EnglishPoint & Spa. With kind regards

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Marina EnglishPoint. vastasi 12.2.2024
Dear Robert,Thank you very much for taking the time to rate Hotel EnglishPoint & Spa with 5 stars, we are glad to know that you have had an amazing stay.We value your feedback and look forward to welcoming you back soon.Best regards,

10/10 Loistava

Mille

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Marina EnglishPoint. vastasi 12.2.2024
Dear Mille,Many thanks for choosing to visit Hotel EnglishPoint & Spa. Your great rating is well noted. Look forward to welcoming you back in the near future.With kind regards,

10/10 Loistava

ALPHONCE

Hyvää: Siisteys
Yöpyi 4 yötä tammikuussa 2024
Marina EnglishPoint. vastasi 12.2.2024
Dear ALPHONCE,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Hotel EnglishPoint & Spa.Kind regards,

8/10 Hyvä

Joshua

Hyvää: Siisteys
We were given a warm welcome by the staff on arrival. They were all professional and eager to assist with any issues we had, for example, our room was changed pretty swiftly when we highlighted some maintenance issues that could not be fixed. Locationwise, it is tucked away in the marina bay, so very quiet with lovely views out into the bay with Fort Jesus on the otherside (depending on the room you are allocated youll have this view from your room). The beach area is tiny and not really what this hotel is about. If you want an expansive beach, youd be better off in Diani or Watamu. The food was good, with a decent buffet selection
Yöpyi 7 yötä joulukuussa 2023
Marina EnglishPoint. vastasi 10.1.2024
Dear Joshua,Let us thank you for choosing Hotel EnglishPoint & Spa for your stay and we are glad we were able to meet and exeed your expectations. We were truly pleased to hear that you enjoyed food, view and staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

2/10 Hirveä

Jacqulin

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nightmare New Year
This was the absolute mistake on my travel experience. Service horrible everyone need need training I had to change rooms three times because the air conditioners did not work. They made promises that were not kept, very unprofessional and not sympathetic. These are some of persons that we interact with and ask for help - Mercy( manager) Moses, Christina, George it it was not chef Henry and intern Kelvin we would have left that piece of property that need to be revamped and entire staff need training. The door to our deck did not work. It was just a horrible stay all around and would never recommend it to anyone. The WiFi was a mess words cannot explain the incompetence of the staff from checkin to checkout was horrible. I will give them a 2 out of 10 points
Yöpyi 3 yötä joulukuussa 2023
Marina EnglishPoint vastasi 7.1.2024
Dear Jacqulin,Thank you for taking the time to write and post your review. It is with great concern to note that you were not fully satisfied with our staff and your stay. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better.Best Regards,

6/10 OK

Mehrinaz

Matkusti perheen kanssa
Yöpyi 2 yötä joulukuussa 2023
Marina EnglishPoint vastasi 7.1.2024
Dear Mehrinaz,We appreciate that you have taken the time to write a review for Hotel EnglishPoint & Spa. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,

2/10 Hirveä

wafae

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
Marina EnglishPoint. vastasi 19.12.2023
Dear wafae,Thank you for taking the time to share your review following your recent stay at Hotel EnglishPoint & Spa. Kindly share with us details of your experiece so that we know where and what we should improve on. Best regards,

10/10 Loistava

Rachel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful and spacious rooms
Yöpyi 1 yön joulukuussa 2023
Marina EnglishPoint. vastasi 19.12.2023
Dear Rachel,Let us thank you for choosing Hotel EnglishPoint & Spa for your stay and we are glad we were able to meet your expectations. We are glad to know that you enjoyed your stay with us and that your room contributed to your positive experience. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.With Best Regards,

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Generally a good place. Only have several restaurants in main property rather on the beach front only
Yöpyi 3 yötä joulukuussa 2023
Marina EnglishPoint. vastasi 19.12.2023
Dear Robert,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are glad to know that you enjoyed your stay with us , we look forward to hosting you in the near future.Kind Regards,

10/10 Loistava

Akida

Yöpyi 2 yötä joulukuussa 2023
Marina EnglishPoint. vastasi 2.1.2024
Dear Akida,Thank you for such a perfect rating.We are glad to know that you enjoyed your stay with us and we look forward to hosting you again.

8/10 Hyvä

Zulfikar

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property is good, they are clean and staff are friendly.
Yöpyi 5 yötä marraskuussa 2023
Marina EnglishPoint. vastasi 10.12.2023
Dear Zulfikar,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We were truly pleased to hear that you enjoyed our staff. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Kind Regards,

10/10 Loistava

Frankie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
This is one of the nicest places in the area. The staff was excellent and friendly. The price was good for the place. I am already looking forward to returning. The refrigerator did not work, and the desk said they would send someone to fix it, twice, but it did not get resolved. So any food we had went bad. It offered a kitchen, but nothing to cook with, no drinking glasses, no plates, no utensils, no soap. You are paying for a kitchen that you cannot use. You are paying for space. The WiFi and air conditioning was unreliable, but they were experiencing storms to be fair. The dining options are great and the food was incredible! I got a massage at the spa. Again, it was fantastic. I loved this hotel, and the staff. My only issue was not being able to use the kitchen, which was important to me. The gym facility was beautiful.
Yöpyi 2 yötä marraskuussa 2023
Marina EnglishPoint vastasi 1.12.2023
Dear Frankie,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are very glad that you enjoyed the value of the price and the quality of our hotel. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Best Regards,

10/10 Loistava

Alexander

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and well kept. Good security. Nice staff. Good dining options and nice view of the waterfront.
Yöpyi 1 yön marraskuussa 2023
Marina EnglishPoint. vastasi 1.12.2023
Dear Alexander,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are very glad to receive your compliments about the view and our staff. We would love to have the chance to welcome you back in Mombasa for another stay.Kind Regards,

4/10 Huono

L

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful place, bad maintenance .
Beautiful grounds. We were given a big place with 3 bedrooms. Everything is very clean. Unfortunately the rooms were not checked by hotel staff. Bathroom sink broken! No Tv service. We tried to call front desk , but phone does not work. Walked back to reception and reported problems the day of checking in. Next day nothing was fixed. Went back to reception and asked for manager. Manager was not available. We were told to call another number. We left message….
Yöpyi 1 yön marraskuussa 2023
Marina EnglishPoint. vastasi 1.12.2023
Dear L,Thank you for taking time and reviewing your stay. We appreciate your feedback and will address all the issues right away! We hope to see you again at Hotel EnglishPoint & Spa. Yours sincerely,

4/10 Huono

John

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Marina EnglishPoint. vastasi 1.12.2023
Dear John, Thank you for your feedback,

10/10 Loistava

Leon

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Marina EnglishPoint. vastasi 16.11.2023
Dear Leon,Thank you for this awesome review! We are really happy that all was great during your stay and our colleagues will be looking forward to welcoming you back soon at Hotel EnglishPoint & Spa. Warm regards,

10/10 Loistava

Ebenezer

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Look for Nikodemus to serve you any kind of food, he is a good guy
Yöpyi 6 yötä lokakuussa 2023
Marina EnglishPoint vastasi 10.11.2023
Dear EbenezerGreetings from Hotel EnglishPoint & Spa!Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We will share the review with colleagues and let Nikodemus know that he exceeded your expectations. Hope to see you again very soon.Sincerely,

8/10 Hyvä

Norbert, Rartzeburg

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gutes Appartement und ruhige Lage. Die Anlage liegt außerhalb und hat eher Clubcharakter. Vom Servicepersonal (Frühstück, Restaurants) war ich nicht begeistert. Ausnahme: Masa. Insgesamt gut, aber noch einige Schritte in der Professionalisierung möglich.
Yöpyi 5 yötä lokakuussa 2023
Marina EnglishPoint vastasi 29.10.2023
Dear Norbert, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at Hotel EnglishPoint & Spa will be a pleasant journey. Best regards,

4/10 Huono

paulo

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
I liked the staff and the facilities are modern and comfortable. There is an awful sewage smell in the elevator that permeates to the bedrooms. To avoid it , the only way is opening the windows but then the mosquitoes come in. The AC says 18C, but the lowest temperature it runs is 25C at best.
Yöpyi 1 yön lokakuussa 2023
Marina EnglishPoint. vastasi 29.10.2023
Dear paulo,Thank you very much for sharing your feedback about your stay at Hotel EnglishPoint & Spa. While our team are usually very good at what they do, we take all feedback seriously and we shall use your feedback to create a better accommodation experience for all our guests. We hope that you will give us another chance and return to Hotel EnglishPoint & Spa. Yours sincerely,

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
JMH
Had a very pleasant 3 night stay with the family in English point marina. Check in process and service from reception staff was amazing. Massive shout out to Dalma who was particularly helpful throughout. Breakfast could be hit / miss and parts of the building could do with some TLC but I’d definitely stay at English point again if in Mombasa.
Yöpyi 3 yötä lokakuussa 2023
Marina EnglishPoint vastasi 15.10.2023
Thank you for creating time to share your stay experience with us.We are glad that you enjoyed your stay. We will share the review with Dalma and the entire team to thank them for making your stay a superb one.We look forward to hosting you again in the near future.

10/10 Loistava

Stig Frode

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastisk hotell, god service, flotte restauranter. Bra frokostbuffet med et rikt innhold. Flott beliggenhet ved stranden og et innbydende basseng.
Yöpyi 3 yötä syyskuussa 2023
Marina EnglishPoint vastasi 1.10.2023
Dear Stig Frode,Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at Hotel EnglishPoint & Spa.With best regards,

10/10 Loistava

Admasu

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
For those who like space
This hotel is for families or groups because you get more than one room. I travel quite a bit and my thing is roominess and cleanliness and so these days I tend to go with VRBO or Airbnb. I booked this hotel immediately after I looked at the square footage and I found it was more than I bargained for. It is in a kind of residential area and quiet {you just have to live with the crows :) }. If you want to dip in the ocean it is there and if you prefer a pool it is there. The food was good (the coffee may take a couple of more minutes to arrive at your table than you want- no big deal to me). The staff was very polite everywhere including salutes in some areas, The rooms were very clean. Simply, I would give this hotel the maximum score in all aspects but certain areas of it have a sewerage smell. I am sure it is something they can fix easily and it wouldn't deter me from returning if I went back for any reason
Yöpyi 2 yötä syyskuussa 2023
Marina EnglishPoint vastasi 25.9.2023
Dear Admasu,Greetings from Hotel EnglishPoint & Spa. Thank you for your 5-star review of our hotel. We are proud that our delightful food, professional staff and comfortable room contributed to your positive experience. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Best Regards,

6/10 OK

Robert

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Nice clean modern property, really great pool and nice area, however, the service was slower than molasses rolling uphill, we waited 2 hours for food. Also the Electricity went off completely on Saturday morning for a long period not because of a power cut, but just went off, they fixed it eventually but it cannibalized much of my saturday morning and was an unnecessary inconvenience, I would not go back.
Yöpyi 2 yötä syyskuussa 2023
Marina EnglishPoint vastasi 24.9.2023
Dear Robert,Thank you very much for choosing to stay at Hotel EnglishPoint & Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

10/10 Loistava

Anthony

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent room. Beautiful views of Old Town across the creek! Great restaurants, good food. Good quality live music to enjoy on the Deck. Spa, swimming pool were wonderful.
Yöpyi 2 yötä syyskuussa 2023
Marina EnglishPoint vastasi 24.9.2023
Dear Anthony,Thank you very much for rating your stay in Hotel EnglishPoint & Spa. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are proud to know that you enjoyed your comfortable room, restaurant, unique view and excellent food. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

10/10 Loistava

Amina

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2023
Marina EnglishPoint vastasi 24.9.2023
Dear Amina,We appreciate the great rating you have posted and look forward to welcoming you back at Hotel EnglishPoint & Spa in the near future.With best regards,

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
비싸지 않은 가격에 좋은 호텔
케냐 몸바사 지역에서 괜찮은 레스토랑들을 보유한 호텔입니다. 앞에 전망도 좋고 객실 상태도 좋습니다.
Yöpyi 2 yötä elokuussa 2023
Marina EnglishPoint vastasi 10.9.2023
Dear Guest,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Hotel EnglishPoint & Spa. With kind regards

6/10 OK

Zulfikar

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
This is a continuation of my previous check-in post. The check-in process was rough and was resolved the next day by the hotel. All services were slow. If you order food, it takes the better part of an hour for the food to arrive to your table. This place is not meant for families, there was late night music that echos through the property that makes it hard for kids to sleep. The pier had an amazing view. We celebrated my kid’s bday at the Margarita Restaurant. The head chef Andre, and the head baker Jeremiah coordinated everything for us and that was a great experience. The baker made the custom cake exactly to expectations and we had the whole restaurant to ourselves for the party. I would have given it one star but due to the above and beyond services for the bday party, we are giving the experience an overall three star rating. The staff does need to be trained effectively.
Yöpyi 13 yötä elokuussa 2023
Marina EnglishPoint vastasi 20.8.2023
Dear Zulfikar,Thank you very much for choosing to stay at Hotel EnglishPoint & Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

8/10 Hyvä

Delcio

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Muito boa.
Yöpyi 2 yötä elokuussa 2023
Marina EnglishPoint vastasi 20.8.2023
Dear Delcio,Thank you for your acknowledgment of all the hard work and commitment by our associates! We will be sure to share it with them. We strive to provide the best possible service to our guests, and their satisfaction is our reward. We look forward to serving you in the future. Sincerely,