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Arvostelut: The Surf Lodge

3.5 out of 5
The Surf Lodge
183 Edgemere St, Montauk, NY

Arvostelut

7,6

Hyvä

Arvosana 10 - Loistava. 17 kautta 42 arvostelua" "
Arvosana 8 - Hyvä. 12 kautta 42 arvostelua" "
Arvosana 6 - OK. 5 kautta 42 arvostelua" "
Arvosana 4 - Huono. 2 kautta 42 arvostelua" "
Arvosana 2 - Hirveä. 6 kautta 42 arvostelua" "

8,2/10

Siisteys

7,4/10

Henkilökunta ja palvelu

5,8/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

agata

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great hotel, bad restaurant experience
Simple but beautiful accommodations, room very clean. Loved that the mini bar is complimentary and the balcony overlooking the water was so peaceful! Their outside beach/bar area is amazing. The only bad experience we had was at the hotel restaurant. We had a reservation for a special pop up dinner and not only were we ignored by the staff for 15 minutes, it took over an hour to seat us and then we had to flag down a waiter after 20 minutes just sitting at our table to get a drink. Then we were told that they were out of 3 of the 4 main entrees on a prix fix menu. They offered us chicken tenders and a discount instead which would have still been 65$. For chicken tenders! Turns out the host allowed 55 walk ins and knew they were out of food when he sat us 45 minutes late. By then it was too late to get food anywhere else and they tried to send us to another place that they said was serving late only to find their kitchen closed too! What we thought was going to be nice fancy dinner ended up with take out burritos on our balcony. They did make it better the next day by inviting us for some complimentary apps and drinks but that was after we complained to the manager and communicated with him all day about our experience. Overall, great hotel but due to the lack of organization at their restaurant, I would eat somewhere else.
Yöpyi 2 yötä elokuussa 2021

10/10 Loistava

alyssa

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä elokuussa 2021

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
property was awesome, food was great, staff great, etc. would have liked soap and hand sanitizer in the room tho but other than that all good
Yöpyi 2 yötä elokuussa 2021

6/10 OK

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I was dying to stay at the iconic surf lodge for their great live music, excellent food and boho chic decor while spending the week surfing in Montauk. I asked the hotel for a beach pass so I could park with ease at the permit required lots of Ditch Plains and the woman at the front desk gave me what I thought was the beach parking pass which I used for 3 days at the beach. On the third day I received a $150 parking ticket and when I complained to the manager of the hotel, Erika, she said that I had been given the wrong parking pass by the front desk and should have received a different pass and needed to ask her manager what to do. Please note that there is no way to communicate with anyone here unless you email them and hope for a response. I emailed the Director of Operations, Ben, about the unfortunate incident and he snidely responded with “we will not be taking on the parking expenses” even though it was clearly their error. After spending $625/night I can honestly say I will never stay here again. Not to mention the bathroom still had a dirty wash cloth on top of the shower head upon our arrival. We didn’t make a big deal about it but should have in hind sight. Also, the walls are paper thin and you can hear just about everything.
Yöpyi 3 yötä heinäkuussa 2021

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The room was just as advertised with super friendly and accommodating staff
Yöpyi 2 yötä heinäkuussa 2021

4/10 Huono

Tarkistettu asiakas

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
sad how run down the property seemed. Totally overpriced for condition and amenities
Yöpyi 1 yön kesäkuussa 2021

10/10 Loistava

Andrea

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazingly relaxing stay. Not the usual surf lodge party vibe due to COVID, but they did a beautiful job with the room reservations and the private balcony with hammock overlooking the lake made for a much needed
Yöpyi 2 yötä elokuussa 2020

8/10 Hyvä

Lauren, New York

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When we walked into our room we instantly smelt the cleanliness and efforts of the cleaning staff. We felt at ease knowing our room was safe and clean. We absolutely LOVED that the surf lodge was dog friendly. You would never even know it because the room and decor was in great shape, including the bed which was so comfortable! We especially loved our patio and shower. The sound of the lake waves were extremely relaxing and the shower we didn't want to get out of. It was a great addition that everything in the mini bar was free (or included in your stay), we enjoyed that perk. The one thing I would change is, once the "lobby" closed, I didn't know of any way of getting in touch with the hotel staff. There was no phone in the room or instructions on what to do when the staff leaves. I wasn't really sure where to get fresh towels. Once the front desk staff leaves, I felt we were kind of left to fend for ourselves. But overall, I would stay here again in the off-season. We really enjoyed our time.
Yöpyi 2 yötä lokakuussa 2020

4/10 Huono

Tarkistettu asiakas

Matkusti ryhmän kanssa
Huonoa: Henkilökunta ja palvelu
Not worth the money or the hype
The Lake view is great BUT the service was horrible for the price we paid. I received a text at 1030 in the morning with my room number and key code stating the room was ready for us. When we arrived the door was open and the cleaning people were in the room so we went for lunch. When we came back to the hotel 2 hours later the cleaning staff was still cleaning our room and told us they were short staffed. We then went to reception who told us it is what it is and we can go to the bar to wait it out but when we got to the bar it wasn’t open. Reception did absolutely nothing to accommodate us for the inconvenience and another employee told us that the place is a big deal and gets celebrities all the time as if that is supposed to make up for the lack of service we received. Maybe if I was a celebrity I would’ve been treated better. I wouldn’t recommend this place to anyone.
Yöpyi 1 yön lokakuussa 2020

10/10 Loistava

Viviana

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The service was amazing. Amanda made our stay extra special!
Yöpyi 1 yön lokakuussa 2020

10/10 Loistava

Anup

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The week in The Surf Lodge !!
nice and cozy property. Good for get together. Very quite and isolated.Super Stay !!
Yöpyi 2 yötä lokakuussa 2020

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
nice room
My husband and I came to Montauk for a 1 night just to get away & booked the surf lodge. The room was very cute, nice big bathroom and we loved the hammock on the balcony. Would stay again.
Yöpyi 1 yön syyskuussa 2020

6/10 OK

Dimitri

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2020

8/10 Hyvä

J, Nyack, NY

The staff was wonderful during the pandemic. The place was very clean, but the room needed some repair. There was no cable service; only comcast, but our signal was weak and we kept losing the stream. Our room was right off the highway, so it was alittle noisey. The hotel and the shop is beautiful. There was a great event hosted on the deck.All and all we really enjoyed our stay.
Yöpyi 3 yötä syyskuussa 2020

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
beautiful lodge! enjoyed every bit. i loved the balcony view with the lake in the back! best part!!
Yöpyi 2 yötä elokuussa 2020

8/10 Hyvä

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä elokuussa 2020

8/10 Hyvä

Milagros

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2020

8/10 Hyvä

Katelyn

Matkusti ryhmän kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Nice but...
The location was perfect and the room was very nice. However, the amenities were a bit lacking. The tv was not hooked up to any type of cable, and could not be paired with any of our devices (iPhones, iPads), so it was essentially useless. The hand soap, body wash, shampoo and conditioner were in the type of bottles that are just refilled after each guest checks out (frightening during these COVID times!) as opposed to being in small bottles that are just disposed of after use. Also, the pumps for both the hand soap and the body wash were broken and would not pump. There was no place to get ice for the room and for coolers. We were also told the restaurant is not currently operating which was not mentioned during booking. Other than those things, the stay was nice.
Yöpyi 3 yötä elokuussa 2020

10/10 Loistava

NANCY

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2020

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Surf Lodge Getaway
Excellent hotel, super clean, nice, and cozy! Super helpful staff and a great, calm location for a romantic getaway. Great rooms as well.
Yöpyi 3 yötä elokuussa 2020

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great!
This stay was great, hotel staff was more than accomodating and rooms were clean and safe.
Yöpyi 2 yötä elokuussa 2020

10/10 Loistava

erin

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Small hotel feel
Despite the kitchen being closed the bar and lounge area are stunning for the few hotels guests. Its like a private oasis. Staff was exceptionally helpful during times of COVID.
Yöpyi 1 yön heinäkuussa 2020

8/10 Hyvä

Jaclyn

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
stylish stay
Loved the room, beautifully furnished. Loved the hammock! The bathroom shower was great and with ogx products. Nice hang out area by the pond not crowded at all which I’m guessing in non covid times it can get crazy. Just the complimentary mini bar of items is only for weekend stays.
Yöpyi 2 yötä heinäkuussa 2020

2/10 Hirveä

Tarkistettu asiakas

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I was checked in 2 hours late, the room was infested with bugs, no refund, one of the glass soap containers fell of the crooked shower shelf and broke glass all over the bathroom floor
Yöpyi 1 yön heinäkuussa 2020

10/10 Loistava

Annette

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Awesome stay!
Yöpyi 1 yön heinäkuussa 2020

8/10 Hyvä

Pamela

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beach Feel on a Pond
Love the feel of this hotel as I have stayed here in the past. The vibe is very laid back this time of year. The staff is great. Great proximity to anywhere you want to go in Montauk.
Yöpyi 1 yön syyskuussa 2019
BL vastasi 25.9.2019
Hi Pamela - So happy to hear you had another pleasant stay at The Surf Lodge. We look forward to welcoming you back for the 2020 season !

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa, Matkusti lemmikkien kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was in a perfect lotion, staff was accommodation and only hotel that allowed my pup.
Yöpyi 1 yön syyskuussa 2019
BL vastasi 25.9.2019
Hi - Thank you for the kind feedback. We are so happy that you and your pup enjoyed the stay. We look forward to welcoming you back to The Surf Lodge in the future.

2/10 Hirveä

JohnSmith

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It could not be worse. No service. They did not clean the room. The night we arrived, there was a bus in front of our room, with the generator running all night. The next day, a renovation of the manholes also in front of the room. The air conditioner is super noisy. Worst experience we could have in a lodge.
Yöpyi 2 yötä syyskuussa 2019
BL vastasi 25.9.2019
Hi JonSmith - Thank you for your feedback and we are so sorry to hear you didn't enjoy your stay. We have shared your feedback with the team to prevent this from happening in the future.

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys ja palvelut/mukavuudet
Yöpyi 2 yötä syyskuussa 2019

8/10 Hyvä

JEAN-LUC

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2019

6/10 OK

James

Yöpyi 1 yön syyskuussa 2019

2/10 Hirveä

Tarkistettu asiakas

Yöpyi 1 yön syyskuussa 2019

8/10 Hyvä

suja

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2019

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The room was nice but the hand soap, body wash, and shampoo were basically empty when we arrived, which makes me think the room wasn’t completely turned over when we checked in. We had to go to the front desk to ask for replacements.
Yöpyi 1 yön elokuussa 2019
BL vastasi 25.9.2019
Hi - Thank you for the feedback. We are happy you enjoyed the room. So sorry to hear there weren't enough soap products upon your arrival but happy to hear it was immediately corrected. We hope to welcome you back to The Surf Lodge in the future.

8/10 Hyvä

Alicia

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
3 Day Trip in August
The room was very beachy, comfortable & most importantly, clean. Our view of the pond was mostly obscured by overgrown bushes but, we were able to see some of the water & the little deck was still nice & peaceful so, I was ok with that. I found all of the staff members I encountered to be nice and friendly however, the service was definitely lacking a little. 9 times out of 10, there was no one sitting in the front desk reception area & I would have to go hunting for someone whenever I needed something or had a question. They also advertise free continental breakfast but, it was actually only available 1 of the 3 mornings we were there & I had to inquire about it & sit while someone brought me out the sections on a try... not self serve & a bit awkward - also not everything was fresh. At the end of the day, it was a nice trip & I would stay again but, there is definitely some room for improvement & I'd probably try another hotel next time as there are plenty of good options in Montauk.
Yöpyi 2 yötä elokuussa 2019
BL vastasi 25.9.2019
Hi Alicia - Thank you for the review and feedback. I am happy to hear you enjoyed the room, view, and deck. So sorry to hear you had some trouble locating staff members at reception and the breakfast was not up to standards. We will share your feedback with the team to prevent this from happening in the future.

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
La déco sympa. Manque d’entretien. Vue sur le lac depuis la chambre inexistante à cause des arbres et des buissons. Pas de rideaux occultants. Plein jour dans la chambre à 6 heures le matin... Pas de restauration ni bar le mardi. Accueil peu chaleureux et service du petit déjeuner quasi inexistant. Endroit branché pour le soir mais nul pour y dormir. Bruit de la route et des camions de livraison le matin. Toutes les portes des chambres donnent directement sur le parking.
Yöpyi 3 yötä elokuussa 2019

2/10 Hirveä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We came to the Surf Lodge because it is a really popular place to stay at in Montauk. However, once we got there our bed sheets were dirty with stains. There were numerous of bugs all over which we spent most of the night killing. We did get refunded for a day which worked out but I would recommend booking at a Gurneys resort if you ever visit Montauk.
Yöpyi 2 yötä elokuussa 2019

8/10 Hyvä

GS, Boston

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The Sunday concert was quite the scene. The room was basic but comfortable. Sheets were very nice. The surf lodge had a bit of a tough time recovering from the concert the night before. We were told there was continental breakfast, and only wanted coffee and tea, no food, and they were not able to give it to us. We asked for an iron to use and were told a guest had broken it and it had not been replaced. Great scene but some of the accommodation basics were lacking.
Yöpyi 2 yötä elokuussa 2019

2/10 Hirveä

BB, LA

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check in was in what looked like a utility closet with a teenager sitting at a folding table surrounded by boxes and trash... that basically set the tone for the rest of the stay. The room was DISGUSTING and small. Hair on the sheets and pillows, all over the bathroom and dead bugs everywhere. There was no water in the room and the only 2 amenities were a bag of "Italian snacking beans" and the other was a combination armpit/genitalia perfume spray. The deck off of the room was so dirty and covered in spider webs. The landscaping isn't maintained at all so what would be a nice view of the lake is overgrown weeds. So disappointing and overpriced. Places like this are taking advantage people and are ruining Montauk.
Yöpyi 2 yötä heinäkuussa 2019
Ben vastasi 22.7.2019
Thank you for your feedback and so sorry to hear that you weren't satisfied with your stay, The Surf Lodge isn't for everyone. We are a small seasonal property on the Fort Pond with a number of restrictions on landscaping on and around the protected wetland. I appreciate you sharing your feedback on the rooms as this is not typical so we will follow up with our housekeeping team.

10/10 Loistava

G, New York City

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good rooms, service was so so, lots of temp workers. Comfortable beds
Yöpyi 3 yötä kesäkuussa 2019
Ben vastasi 22.7.2019
Thank you for the review. Happy to hear you enjoyed the rooms and comfortable beds. We are a seasonal property so all of our employees are only here for a few months.

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was everything I expected and more. From the Decour inside the rooms to outside everything was super clean and spot on from the pictures. I will be back!
Yöpyi 1 yön heinäkuussa 2019
Ben vastasi 22.7.2019
Thank you for the kind feedback! We're happy to hear you enjoyed the stay and found pictures and descriptions accurate to your experience!

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön kesäkuussa 2019
Ben vastasi 22.7.2019
Thank you for the review!