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Arvostelut: Ascot Suites

3.5 out of 5
Ascot Suites
260 Morro Bay Blvd, Morro Bay, CA

Arvostelut

7,6

Hyvä

Arvosana 10 - Loistava. 377 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 275 kautta 1001 arvostelua" "
Arvosana 6 - OK. 171 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 121 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 57 kautta 1001 arvostelua" "

7,8/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,2/10

Palvelut/mukavuudet

7,2/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Ilari

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2019
Manager vastasi 31.1.2020
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

10/10 Loistava

Manuela

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We had a wonderfull time!!
Yöpyi 1 yön toukokuussa 2024
Manager vastasi 10.5.2024
Hello Manuela,We are delighted to hear you had a wonderful time during your stay with us! Your positive feedback is truly appreciated. Please feel free to share your experience with family and friends, we look forward to welcoming you back again in the future.

8/10 Hyvä

Pam

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely place to stay with easy walk to Restaurants and Embacardo
Yöpyi 1 yön toukokuussa 2024
Manager vastasi 10.5.2024
Hello Pam,We are delighted to hear that you enjoyed your stay at our hotel and found the location convenient for exploring the area. Your feedback is greatly appreciated, and we hope to welcome you back for another pleasant experience in the future.

10/10 Loistava

Mark T

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Manager vastasi 1.5.2024
Hello Mark T,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Hyvä

Stella, Mountain Lakes

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
except the surrounding area, I have no problems at all.
Yöpyi 1 yön huhtikuussa 2024
Manager vastasi 23.4.2024
Hello Stella, We appreciate your feedback and are glad to hear that you had a pleasant stay overall. If you have any further comments or suggestions, feel free to reach out to our management team directly. We look forward to welcoming you back in the future.

10/10 Loistava

Moises

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Walkable, easy parking. Tables to close to each other in the breakfast area.
Yöpyi 1 yön huhtikuussa 2024
Manager vastasi 13.4.2024
Hello Moises,We appreciate your feedback on the convenience of our location and parking. We've noted your comments regarding the breakfast area layout for future improvements. Your insights are valuable to us as we strive to enhance our guests' experiences for their comfort and satisfaction.

10/10 Loistava

Frank

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like the elevator. Also access to the public restroom on the 3rd floor. 4th floor amenities.
Yöpyi 2 yötä maaliskuussa 2024
Manager vastasi 9.4.2024
Hello Frank,We're pleased to hear you enjoyed our elevator and the amenities on the 4th floor during your stay. For any future visits, feel free to explore more of what we have to offer at the hotel.

8/10 Hyvä

John

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
I loved the location but there was a bunch of hair in the tub. Fingerprints on the fixtures. The fireplace didn’t work. And the breakfast was really limited.
Yöpyi 2 yötä maaliskuussa 2024
Manager vastasi 4.4.2024
Hello John, We appreciate your feedback and apologize for the cleanliness oversights and maintenance issues you encountered during your stay. We'll address these concerns with our housekeeping and maintenance teams for improvement. Your comments about the breakfast options have been noted for further review. Thank you for sharing your experience with us.

10/10 Loistava

Trent

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Updated rooms with a fireplace and view of the bay made this an exceptional place to stay
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 2.4.2024
Hello Trent,We are delighted to hear that you enjoyed our updated rooms and the beautiful bay view during your stay. It's our aim to provide a comfortable and memorable experience for all our guests. Your feedback is greatly appreciated as we continue to enhance our guests' experiences.

2/10 Hirveä

Monica

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
would NOT stay again. Fireplace nor the heater worked and the staff didnt care we were freezing when we contacted them twice. Also, NO phones in rooms and noone at desk to call for problems after 1030. Save money and stay elsewhere
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 31.3.2024
Hello Monica,We apologize for any inconvenience you experienced during your stay. Rest assured, we have noted your feedback regarding the fireplace, heater, and staff response for further review. Your input is valuable in helping us provide a better experience for all our guests. Thank you for bringing these matters to our attention.

4/10 Huono

Rebecca

Matkusti pienten lasten kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The description of the room that we reserved was not the room we got. We reserved a King with a sofa bed. There was no sofa bed, just a couch. Front office staff showed me a room with a sofa bed - the sofa bed is not a typical size sofa bed. It is a very small futon that would not fit a teenager. When I asked about a partial refund I was told they could not do anything since I booked through a third party. My husband then had to go out and buy a blowup mattress. The king bed we had was extremely firm, it felt like I was sleeping on cement. I woke up every couple hours in pain and unable to sleep well. The parking is very tight. It is in a good location to walk to restaurants. They did have a good spread for breakfast.
Yöpyi 2 yötä maaliskuussa 2024
Manager vastasi 27.3.2024
Hello Rebecca, We apologize for any inconvenience you experienced with the room. Our rooms may vary slightly in layout but we strive to provide comfortable accommodations for our guests. We recommend contacting the third-party booking platform for further assistance regarding your reservation. We're glad you enjoyed the breakfast offerings and found our location convenient for exploring local dining options. Your feedback is valuable to us for future improvements.

4/10 Huono

Vicky

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 29.3.2024
Hello Vicky, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you may have from your experience. We want to ensure we address any concerns to enhance our guests' experiences.

8/10 Hyvä

Justin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms were very spacious and clean And breakfast was good, plenty of food continental style including waffles and hard boiled eggs for protein. We were disappointed that there was no microwave in the room although there was a community one down the hall. The gym was a total disappointment and that there was really only one working machand it was a cheap one. The rain style shower was nice.But low flow pressure made for a week shower
Yöpyi 3 yötä maaliskuussa 2024
Manager vastasi 27.3.2024
Hello Justin,We're glad to hear you enjoyed our spacious and clean rooms and our breakfast selection. We appreciate your feedback regarding the facilities and will share your comments with our team for future considerations. Thank you for highlighting the rain style shower, and we look forward to welcoming you back for another stay.

10/10 Loistava

Raymond, Ripon

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The place was clean, room was a nice size, but the breakfast was a little lacking.
Yöpyi 2 yötä maaliskuussa 2024
Manager vastasi 9.3.2024
Hello Raymond,Thank you for your feedback. We're pleased you enjoyed our clean rooms and spacious accommodations. We'll make note of your comments on the breakfast for future enhancements. Your input is valuable to us as we strive to improve our guests' experiences.

6/10 OK

Scott

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Beautiful area and views of Morro Rock. Newly renovated and can’t beat the price on the weekdays. Breakfast is a little limited vs. prior to the renovation, but does the job.
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 7.3.2024
Hello Scott, We are delighted to hear that you enjoyed our beautiful views and newly renovated hotel. We appreciate your feedback about the breakfast selection and will take it into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back again soon.

6/10 OK

Kelly

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 6.3.2024
Hello Kelly, We appreciate you choosing our hotel for your stay. If there are any concerns or suggestions you would like to share, please reach out to us directly so we can address them accordingly. We hope to welcome you back in the future for an improved experience.

10/10 Loistava

CHARLIE

Yöpyi 1 yön helmikuussa 2024
Manager vastasi 22.3.2024
Hello CHARLIE,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back again soon for another exceptional stay.

6/10 OK

John

Matkusti kumppanin kanssa
Close to beach and food
Yöpyi 3 yötä helmikuussa 2024
Manager vastasi 1.3.2024
Hello John, We're thrilled to hear you enjoyed the convenient location of our hotel near the beach and dining options. Your feedback is valuable to us as we strive to provide a great experience for all our guests. We hope to welcome you back soon for another memorable stay!

10/10 Loistava

KIM, Santa ana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Allison at the front desk was hospitable and professional. Check in was a breeze
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 27.2.2024
Hello KIM,We are delighted to hear that Allison provided excellent service during your stay. Our team strives to ensure a smooth and efficient check-in process for all our guests. Your kind words will be shared with Allison as motivation. If there is anything else we can assist you with, please do not hesitate to reach out.

10/10 Loistava

John

Yöpyi 1 yön helmikuussa 2024
Manager vastasi 22.2.2024
Hello John,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 Loistava

Dana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice room, clean, helpful staff, lots of shops nearby
Yöpyi 2 yötä helmikuussa 2024
Manager vastasi 23.2.2024
Hello Dana,We are pleased to hear that you enjoyed our clean rooms and found our staff helpful during your stay. It's great to know that the surrounding area provided convenience with its array of shops. If you have any further feedback or suggestions, please don't hesitate to reach out.

10/10 Loistava

Rafael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice!
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 20.2.2024
Hello Rafael,We're delighted to hear you had a pleasant stay with us. Thank you for taking the time to share your positive feedback! We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.

6/10 OK

Tarkistettu asiakas

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overall, great location. The hotel is nearby all the restaurants and attraction activities. The bed was very uncomfortable. For a suite, was hoping there was a loveseat or sofa to sit on. The room was not very clean.
Yöpyi 2 yötä helmikuussa 2024
Manager vastasi 8.2.2024
Dear Guest, Thank you for choosing our hotel for your recent stay. We're pleased to hear that you enjoyed our convenient location near restaurants and attractions. We're sorry to learn that you found the bed uncomfortable and that the room did not meet your expectations in terms of cleanliness. We appreciate your feedback and will forward it to our housekeeping team for further improvement. We hope you will consider staying with us again in the future.

10/10 Loistava

Astrid

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Newly remodeled, very clean, friendly and helpful staff. We forgot some stuff in the fridge after check out and the nice cleaning lady let us back into the room. Breakfast was decent enough. Would absolutely stay again!
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 6.2.2024
Hello Astrid,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you found our newly remodeled property clean and our staff friendly and helpful. We're glad that our cleaning staff was able to assist you with retrieving your forgotten items. We appreciate your positive feedback on our breakfast as well. We look forward to welcoming you back for another great stay in the future!

8/10 Hyvä

Annie

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel’s location is fantastic, offering easy access to various attractions by foot. However, the room’s noise level was quite disruptive; I could hear everything. Despite this drawback, the overall stay was enjoyable.
Yöpyi 2 yötä tammikuussa 2024
Manager vastasi 6.2.2024
Hello Annie, Thank you for choosing our hotel for your recent stay and for your positive feedback on our convenient location. We apologize for any inconvenience caused by the noise level in your room. We appreciate your overall enjoyment during your stay and hope to welcome you back in the future.

10/10 Loistava

Jason

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 2.2.2024
Hello Jason,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Loistava

Janet

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is the only place I book when visiting Morro Bay. Customer Service is exceptional. Thank you so much for always taking great care of us!
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 31.1.2024
Hi, Janet. Happy to hear you had another wonderful stay! Your kind words about our team are truly appreciated. We can't wait to welcome you back soon!

10/10 Loistava

LETICIA, FOWLER

Yöpyi 3 yötä tammikuussa 2024
Manager vastasi 22.3.2024
Hello LETICIA,Thanks for choosing us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 OK

Winnie

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
The room is very big, however, the room is not clean, the pillows are not tidy up, stain is everywhere, the bed is collapsed and I see a hole sink into it. I suspect there is no room cleaning…
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 28.1.2024
Hello Winnie,Thank you for staying with us and sharing your feedback. We appreciate your comments regarding the room size. We apologize for any inconvenience you may have experienced with the cleanliness of the room. Our housekeeping team is dedicated to maintaining a high standard of cleanliness, and we will address your concerns with them. We value your feedback as we continually strive to improve our services.

10/10 Loistava

Viviana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved the view of the rock. Hot tub was relaxing.
Yöpyi 2 yötä tammikuussa 2024
Manager vastasi 22.1.2024
Hello Viviana,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the beautiful view of the rock and found the hot tub to be relaxing. It's always a pleasure to provide our guests with memorable stays. We look forward to welcoming you back in the future for another enjoyable visit.

10/10 Loistava

Gregory

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff went above and beyond. So pleased
Yöpyi 3 yötä tammikuussa 2024
Customer Service vastasi 20.1.2024
Hi Gregory! Thank you for taking the time to share your praise, it truly fuels our passion for hospitality. We're thrilled to hear that our staff exceeded your expectations! We hope to welcome you back soon for another amazing stay!

10/10 Loistava

Marian, Hesperia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I really recommend the property, only reason I don’t give it a 5 star review is because I was looking forward on having the chimney on in my room and it didn’t work, so I was sad about that but other than that it was a beautiful place to stay
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 20.1.2024
Hello Marian,Thank you for choosing our property for your stay. We appreciate your positive feedback and recommendation. We apologize for any inconvenience caused by the issue with the chimney in your room. Our team strives to provide a beautiful experience for our guests, and we take your feedback seriously. We hope to welcome you back in the future and provide a seamless stay for you.

10/10 Loistava

Antonio

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property is clean and newly renovated . It is close to pretty much everything. Giving it 5 stars!
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 17.1.2024
Hello Antonio,Thank you for your kind review! We are delighted to hear that you found our property clean and enjoyed our recent renovations. Our convenient location is indeed a great asset. We appreciate your generous 5-star rating!

6/10 OK

Gary

Yöpyi 1 yön tammikuussa 2024
Manager vastasi 6.2.2024
Hello Gary, We're sorry to hear that your stay at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly to discuss any issues you experienced during your stay. We strive to provide the best possible experience for our guests, and your input is important to us. Thank you for choosing our hotel, and we hope to have the opportunity to improve your experience in the future.

6/10 OK

Ralph

Matkusti perheen kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Room 307. Jacuzzi tub- floor of tub was slippery & there were NO hand rails to assist getting in & out. This was dangerous for seniors… which we are
Yöpyi 2 yötä tammikuussa 2024
Manager vastasi 17.1.2024
Hello Ralph,We appreciate your feedback regarding your recent stay in Room 307. We understand your concern about the slippery floor of the jacuzzi tub and the lack of handrails. We apologize for any inconvenience caused and will take this into consideration for future improvements. Please feel free to contact our management directly if you have any further questions or concerns.

8/10 Hyvä

Monica

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Ascot Suites in Morro Bay offered a delightful base for my exploration of the charming coastal town. The location was fantastic: quiet yet a walkable distance to a variety of restaurants, cafes, and shops. I felt safe and secure throughout my stay, and the staff were friendly and helpful, always ready with recommendations and local insights. However, my overall experience was unfortunately dampened by the cleanliness of my room. Finding long hair on the bedding of the king-size bed, as well as in the bathroom tub, was a major disappointment. This detracted from the otherwise cozy and comfortable atmosphere of the room and raised concerns about hygiene standards.
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 17.1.2024
Hello Monica, Thank you for choosing Ascot Suites in Morro Bay for your recent stay. We're glad to hear that you enjoyed the fantastic location and felt safe and secure throughout your visit. Our friendly and helpful staff always aim to provide excellent service. We apologize for the issue you experienced with cleanliness in your room. Our housekeeping team strives to maintain a high standard of hygiene, and we will address this concern to ensure it doesn't happen again. We appreciate your feedback, as it helps us improve the overall guest experience. Please feel free to reach out to our management team with any further concerns or suggestions. We hope to have the opportunity to welcome you back in the future for a flawless stay.

10/10 Loistava

Jonathin

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When I walked in the lady at the front with dark hair was amazing . No phones in the room to call the front and then the next morning and took a shower and the shower was dirty and someone's hair was on the walls and you could see that the shower wasn't clean . I told the morning front desk guy and he says to me sorry sorry will have someone clean it .. ?!!! Really ? How about hat will take care of you for that happening . No didn't happen
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 16.1.2024
Hello Jonathin, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We have notified the appropriate team members regarding the cleanliness issues you encountered, and we will work to ensure that such incidents are addressed promptly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

8/10 Hyvä

Rebecca

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great location, friendly staff and our room was nice, very roomy and clean. Would definitely stay here again.
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 13.1.2024
Hello Rebecca,Thank you for choosing our hotel for your stay. We are thrilled to hear that you enjoyed our great location, friendly staff, and clean, spacious room. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

4/10 Huono

bonnie

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Manager vastasi 10.1.2024
Hello bonnie, We're sorry to hear that your experience with us wasn't up to your expectations. We value all guest feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. We strive to provide excellent service and would love the opportunity to make it right.

10/10 Loistava

Denise

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good location and clean room. Will stay again
Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 9.1.2024
Hello Denise,We're delighted to hear that you enjoyed our convenient location and found your room to be clean. We appreciate your feedback and look forward to welcoming you back again in the future.

8/10 Hyvä

Larry

Good location. They were having trouble with the gas fireplaces in some of the rooms ours included but jumped on the problem right away Nice little breakfast
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 8.1.2024
Hello Larry,We appreciate your feedback regarding our hotel's location and prompt attention to the gas fireplace issue. We strive to provide a comfortable experience for all guests. We're glad you enjoyed our breakfast offerings. We apologize for any inconvenience caused and assure you that our team is continuously working to improve.

10/10 Loistava

Troy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 2.1.2024
Hello Troy,We are delighted to hear that you had a fantastic experience during your stay with us! We appreciate your kind words and are thrilled that you rated us so highly. We hope to have the pleasure of welcoming you back in the future.

4/10 Huono

Chang

The front desk person was nice. This was no way her fault. I'm not sure how busy it really is but the rooms weren't cleaned by check in. We didn't check in until almost 1 hour and 30 minutes after check in. The cleaners were short staffed and was being rushed to clean leaving behind the previous guest's old food in the fridge. It makes you wonder what else was skipped or missed in the rush?
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 30.12.2023
Hello Chang, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your understanding that the front desk person had no control over the situation. We apologize for any delay in the room being cleaned and for any oversights made in the rush. We value your comments and will take them into consideration to ensure a better experience for our future guests.

10/10 Loistava

Hugh

Yöpyi 1 yön joulukuussa 2023
Manager vastasi 30.12.2023
Hello Hugh,Thank you for choosing our hotel for your stay! We're thrilled that you had a great experience with us. We hope to welcome you back in the future for another wonderful stay.

10/10 Loistava

Donna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was a nice hotel w comforts including a jacuzzi.
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 29.12.2023
Hello Donna,Thank you for sharing your feedback on our hotel and amenities, including the jacuzzi. We're delighted to hear that you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

10/10 Loistava

ANA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 25.12.2023
Hello ANA,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to welcome you back in the future!

8/10 Hyvä

Megumi

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very good
Very quiet and clean. We'll be back again.
Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 23.12.2023
Hello Megumi,Thank you for choosing our hotel for your recent stay and for sharing your positive feedback about the quietness and cleanliness. We truly appreciate your kind words. We look forward to welcoming you back on your next visit.

10/10 Loistava

barbara

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We enjoyed the fireplace, and the smart tv made it possible to use our Netflix account. The rooms were beautifully decorated as well.
Yöpyi 3 yötä joulukuussa 2023
Manager vastasi 16.12.2023
Hello barbara,Thank you for your kind feedback! We are thrilled to hear that you enjoyed the cozy fireplace and the convenience of our smart TV. It's great to know that our beautifully decorated rooms added to your overall experience. We hope to welcome you back again soon for another enjoyable stay.

8/10 Hyvä

Mike

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
had a hot water issue, could hear the adjoining rooms showers.
Yöpyi 3 yötä joulukuussa 2023
Manager vastasi 14.12.2023
Hello Mike, We apologize for any inconvenience you experienced during your stay. Our team is continually working on improving the facilities, and we appreciate your feedback. We value your comfort and satisfaction, so please don't hesitate to contact our management team directly with any additional concerns.

10/10 Loistava

Mackenzie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 14.12.2023
Hello Mackenzie,Thank you for choosing our hotel and for giving us a perfect rating! We are thrilled to learn that you had a wonderful stay with us. We hope to have the pleasure of welcoming you back in the near future.