Mount Auburn Hotellit

”Had a terrific stay at Isle Waterloo. Great hotel with good amenities. The rooms were clean and updated. Hotel staff were all friendly. The food was excellent but we wish there was a true morning hot breakfast other than grab and go sandwiches during the week and not only on the weekends. The casino paid out as well as a casino typically does. The pool had loud echos in the space but we enjoyed the hot tub. I do wish they either had a dedicated staff to enforce pool space rules or didn’t...

”Great! Super clean, comfy beds, quiet, well maintained! Breakfast was good with hot options! Only downside was there is no elevator. Will definitely start looking for Days Inn on our travels!”

”The staff is very friendly. The rooms are old and could use some new tubs, but they were clean.”

”Quiet”

”I am writing to express my disappointment regarding the housekeeping services during my recent eight-day stay. The information provided in my room stated that cleaning, as well as fresh linens and towels, would be provided every three days. However, during our stay, the linens were never changed and the beds were never made. We had to specifically request towels on two separate occasions when scheduled cleanings did not occur, and trash was only collected twice throughout the entire duration of...

”Will stay again if in the area”

”Room was clean nice to have the option of the stove fridge and dishwasher. Restaurant was not good at all. Staff were very helpful.”

”The charm and comfort was outstanding! This was central to our visit over Waterloo. Lots of walking distance dining options. Rooms were very comfortable, and breakfast was both a delight and delicious. The hosts were generous and accommodating. We cannot wait to stay again.”

”Definitely not a three star hotel. Hotel is older and has had repairs. Still needs some updates/repairs. We had no issues with staff, they were all polite, pleasant, and helpful. The hotel and the room were clean. Overall, decent stay. If I had to stay there again in a pinch I would, but still prefer 3-5 star hotels.”

”The neighbor had loud music on but I still slept fine so I didn't complain.”

”We were allowed to switch to first floor. Breakfast was great with scrambled eggs and sausage include. Nice Stay.”

”This place is very nice, clean and breakfast was awesome. Definitely go back again.”

”Excellent service and staff”

”We arrived to a musty/stale cigarette smell. My husband checked the air filter and it was completely dirty. The bathtub would not drain. We would have to take showers in 30 minute increments so the tub would drain. There was mold around the tub. The smoke alarm was not attached correctly to the ceiling. We also noticed chips on the floor that was left from a previous guest so it makes me think the room wasnt cleaned properly prior to our stay. The carpet was frayed and dirty. The tub did not...

”The AC leaked all over everything and they gave no refund and couldn’t move me rooms”

”I wanted to extend my stay but the price went up by more than double, I asked if they matched hotels in the area and they said no. I checked out and gave their competition my money for another 5 nights! The breakfast was the same thing for my 3 night stay so nothing great. French toast sticks were so hard you couldnt bite into them. I own a business and if someone wanted competitor pricing I would give it to them as I do not want to lose them as a customer!”

”Room was dirty and smelled rotten, staff was rude except the nice lady stocking towels, she was sweet. No amenities listed online, and the self advertised "free coffee" isn't a thing. Trash everywhere outside empty cases f alcohol stacked everywhere around the building”